Frisco Chrysler Dodge Jeep Ram - Service Center

Davis and the whole team are amazing! ! Davis always makes sure i’m taken care of and explains everything to me in detail so i can understand!!! My car is my dream car, and Davis makes sur ! Davis always makes sure i’m taken care of and explains everything to me in detail so i can understand!!! My car is my dream car, and Davis makes sure to tell me the best way to take care of it for service and all other things. I know i am in good hands with this team, and for that, i’ll never go anywhere else. So grateful for Davis and everyone at Jeep Frisco. More

Service writers are all great, no issues there however my last 2 service visits the actual work done has not been great. Took my wifes Compass in for an oil change and noticed it had leaked oil all over the last 2 service visits the actual work done has not been great. Took my wifes Compass in for an oil change and noticed it had leaked oil all over the garage and driveway. The oil filter was loose and had leaked more than a quart. On the last visit for my Ram I noticed my lug nut key was missing, when searching for it I noticed it was still on the passenger front lug nut. Had this come off going down the highway could have caused damage to not just my vehicle but others around me. Also noticed that 5W20 oil has been used even though 0W20 is the factory recommended oil for the Ram. Lastly the oil life monitor was not reset and no reminder sticker placed on my windshield. More

Still waiting on call back, since 1st day i boight my car everything was lack of communication and what i was told was getting done didnt get done and or was done wrong everything was lack of communication and what i was told was getting done didnt get done and or was done wrong More

I am not happy from my last service. If I had guided properly I would have saved good amount of dollars. Staff is least bother for customers welfare. I feel I am paying more on this deal If I had guided properly I would have saved good amount of dollars. Staff is least bother for customers welfare. I feel I am paying more on this dealership than others More

Jordan was attentive and helpful in every way! Made sure to keep me updated on my services. He described what I needed and why in detail. One of the best advisors I have ever encountered. Made sure to keep me updated on my services. He described what I needed and why in detail. One of the best advisors I have ever encountered. More

This is the second survey I have been asked to complete. Please review my responses from the first survey. Please review my responses from the first survey. More

The service response and information provided have been very helpful and the experience is always smokth very helpful and the experience is always smokth More

Eta was incorrect and I had to call to get updates. Customer service was off site Customer service was off site More

John was professional, prompt and clear in his approach. I was happy to use dealer services I was happy to use dealer services More

The repair was completed satisfactorily but I really think the work order should actually state what the customer said. The work order said "Customer states squeaking noise coming from passenger side sl think the work order should actually state what the customer said. The work order said "Customer states squeaking noise coming from passenger side sliding door". That is not at all what I stated. His comment was that it was a general statement pointing to the general area of the problem. That really isn't true either and not helpful to a mechanic. Also, If I had to bring the car in a second time for the same problem the service record would not be correct and a different writer would think it was a different problem. Again, not at all correct. The paperwork needs to be correct. I will not likely take my car back to this dealer for other service because of this. More