Frisco Chrysler Dodge Jeep Ram - Service Center

The worst place to go—unless you’re looking to get ripped off. They claimed they did a tire rotation, but they didn’t. When I called them out on it, they apologized and finally did it. On top of that, when I off. They claimed they did a tire rotation, but they didn’t. When I called them out on it, they apologized and finally did it. On top of that, when I got an oil change, they didn’t even bother topping off my coolant or windshield wiper fluid. Terrible service! More

Great customer service! Brian Foltz. My service advisor was excellent explained everything before and after job five starts!!!! Brian Foltz. My service advisor was excellent explained everything before and after job five starts!!!! More

I had an amazing experience at Dodge Frisco! The entire staff was not only helpful but also incredibly engaging. Their commitment to great service made all the difference. I can't recommend them The entire staff was not only helpful but also incredibly engaging. Their commitment to great service made all the difference. I can't recommend them enough! More

I had to have my water pump replaced in my Jeep. Not a fun reason to be there, but Derrick Johnson in service made me feel at ease. He was very professional & personable. He told me what the problem Not a fun reason to be there, but Derrick Johnson in service made me feel at ease. He was very professional & personable. He told me what the problem was and assured me he would get it handled. He kept in contact and let me know what was being done the whole way. I liked that! When I picked it up, they had washed it too! Thanks Derrick for all your help! More

We had to bring the Gc in for a service light and our Service Consultant Davis Pham took amazing care of us yet again. The techs quickly identified the problem and had pretty major work done with just on Service Consultant Davis Pham took amazing care of us yet again. The techs quickly identified the problem and had pretty major work done with just one overnight for our Jeep. Davis kept us in the loop the whole time and was a pleasure to work with. Davis being a real car guy helps with getting pointed in the right direction. More

Good communication. Super friendly. Set expectations correctly John was super helpful in terms of addressing my needs and keeping me updated on how things went Super friendly. Set expectations correctly John was super helpful in terms of addressing my needs and keeping me updated on how things went More

My experience @ Frisco Dodge in Frisco 2-20-25 was excellent!! My service advisor Brian Foltz was smooth & cool! Helpful with few questions I had ! Keep it up Frisco Dodge !!!! Ahooooooooooo!!!!! excellent!! My service advisor Brian Foltz was smooth & cool! Helpful with few questions I had ! Keep it up Frisco Dodge !!!! Ahooooooooooo!!!!! More

Quick and efficient with great service. Kept me informed during the entire process. Very satisfied with the service. Kept me informed during the entire process. Very satisfied with the service. More

I was emailed a coupon for "$48. 99 oil and filter change". When I arrived at dealer service center for my appointment, I was told "we'll take $48.99 off the total price". I pointed o 99 oil and filter change". When I arrived at dealer service center for my appointment, I was told "we'll take $48.99 off the total price". I pointed out that was not the same thing and that I was expecting to pay $48.99 + tax. After the work was completed, my bill was $68. I again showed the coupon and said I was expecting to pay $48.99 + tax ($53.03 by my calculation). The service representative was VERY tense and AGREED that is what the coupon said, but insisted that is not how the pricing works. When I asked if he had authority to change it, he was VERY tense, tossed his papers into the desk, shook his head very dismissively (think eye roll), said "I'm just gonna get my manager" and left. Five minutes later, he returned and said only "$56". Since this was close to what I was expecting, I handed him my credit card. After signing a bill for $56.29, he silently handed my my card and keys and I left. When I checked my visa charge later, I notice I was charged $57.98. The entire process, all of it, was ridiculous. If the dealership intends to offer a $48.99 discount, the coupon they send should say $48.99 OFF the total price. As is, it did not say that. It says very clearly $48.99 oil and filter change". And why the bill was $57.98 instead of $48.99 + tax??? Beyond me. RIDICULOUS, all of it. More

Hunter continues to meet or exceed my expectations as a service advisor. Clear explanations and always meets or exceeds my expectations. service advisor. Clear explanations and always meets or exceeds my expectations. More