Frisco Chrysler Dodge Jeep Ram - Service Center

We struggle with clarity of what is needed with the servicing of our vehicle. We’ve had two faulty battery issues and the service team was trying to charge us an additional $417 For a new battery even servicing of our vehicle. We’ve had two faulty battery issues and the service team was trying to charge us an additional $417 For a new battery even after they put in the text to the customer that it was a faulty battery. In fact, it still had over two years of warranty on the battery itself We are asked a lot to do unnecessary service, which makes us question the honesty of the service team More

The service for 100k was great, they performed the service plus additional services at my request in a timely manner. service plus additional services at my request in a timely manner. More

Super professional and courteous staff! Everything was done timely. Highly recommended this dealership for service. Everything was done timely. Highly recommended this dealership for service. More

Have been charged on a service back to February 2024 that I haven’t do which is changing oil and tire rotation. The main visit for alarm service was not working. I haven’t do which is changing oil and tire rotation. The main visit for alarm service was not working. More

Frisco jeep is second to none when it comes to service excellence. Robert Stickles has assembled a very professional and knowledgeable staff. Hats off to Davis Pham and Robert for going the extra mile to excellence. Robert Stickles has assembled a very professional and knowledgeable staff. Hats off to Davis Pham and Robert for going the extra mile to get the job done! More

I had a very smooth and easy experience. Excellent communication throughout process. I understood the steps and timeline Excellent communication throughout process. I understood the steps and timeline More

I had not such a good experience My experience was far less than perfect and was not a 10 my car was there over a month and when my parts finally arrived they were signed for but not communicated to my a less than perfect and was not a 10 my car was there over a month and when my parts finally arrived they were signed for but not communicated to my advisor it wasn't until I called my warranty company and they gave me the name and the date that they were signed for and then I called my service advisor that it was acknowledged that the parts were there for days and then it took almost another week for the job to get done and my other issue still wasn't resolved More

They kept me informed as my vehicle went through the process. The service writer was very friendly. process. The service writer was very friendly. More

Person who checked in vehicle didn’t do anything he said he would. We changed phone numbers and it wasn’t changed, said he didn’t need carshield information and it was needed. Said someone else old contact he would. We changed phone numbers and it wasn’t changed, said he didn’t need carshield information and it was needed. Said someone else old contact us after he went out of town and no one contacted us. I called 3-4 times over a week and no one called back. Car sat for one week without any contact. Day after vehicle picked up, additional issues have happened and my son almost missed a wedding. Repair process has caused at least 2 more issues and we have to return the vehicle Monday. After 2 weeks already, now we will be back without the vehicle for another week. Terrible communication, terrible service and the car still isn’t ready to drive after 2 weeks. More

My service technician was very professional and courteous. In spite of the talk about service issues I was pleased with my service. courteous. In spite of the talk about service issues I was pleased with my service. More