Frisco Chrysler Dodge Jeep Ram - Service Center

The employees were helpful and friendly during my service visit. I had no issues with the service provided. visit. I had no issues with the service provided. More

Frisco Chrysler Dodge Jeep Ram – Service Center Review My recent experience with the Service Center at Frisco Chrysler Dodge Jeep Ram was disappointing. On February 18, I contacted the service dep Review My recent experience with the Service Center at Frisco Chrysler Dodge Jeep Ram was disappointing. On February 18, I contacted the service department regarding an issue with my Jeep Wrangler’s auto start/stop function, which wasn’t working. Given that my vehicle only had 27,000 miles, I provided them with the VIN number, and they confirmed it should be covered under warranty. Based on this information, I scheduled an appointment for February 20. However, upon arrival, the service advisor informed me that my warranty had expired on February 1, 2025, and that a diagnostic test would be required at a cost of $269. This was frustrating because had I been informed on February 18 that my Jeep was already out of warranty and that the repair wouldn’t be covered under the powertrain warranty, I wouldn’t have brought it in at all. While I understand that service advisors are trained to generate revenue, transparency and honesty should be a priority. I had done my research and found out that Jeep has had ongoing issues with the auto start/stop system. The service department should have been upfront with coverage policies, rather than letting me come in under the false impression that the repair would be covered. Ultimately, I chose not to proceed with the repair after receiving a quote of $1,795. I voiced my concerns to the General Manager about the lack of honesty and customer service, and to their credit, they understood my frustration and waived the diagnostic fee. Customer service and trust are everything in this industry. Treating customers fairly ensures they return, even if prices are slightly higher. In the past eight years, I’ve purchased two Jeeps Wranglers for my daughter, choosing to drive to the McKinney location despite Frisco being just 2.1 miles away. Unfortunately, this experience reaffirmed why I continue to take my business elsewhere. More

John is awesome and informative. Thank you for your hard work. All work done right. Thank you for your hard work. All work done right. More

Derek was absolutely a pleasure to work with. He is very professional knowledgeable and with the extra mile to ensure my vehicle was fixed properly in a very timely manner. I will definitely use He is very professional knowledgeable and with the extra mile to ensure my vehicle was fixed properly in a very timely manner. I will definitely use him again as my service advisor. More

The service department is inadequate , my Wrangler has been in for light engine check 3 times and all they can say is the computer says fuel injector , hard to believe 3 of them are bad as I’m on my third been in for light engine check 3 times and all they can say is the computer says fuel injector , hard to believe 3 of them are bad as I’m on my third and they are afraid to contact engineer My Jeep is only 3 years old , barely with 39,000 miles . More

Respect repeat customers. Keeps customers informed Friendly. Easy to book a service or repair. Offers car service. Keeps customers informed Friendly. Easy to book a service or repair. Offers car service. More

I came in for an inspection on my Jeep. Was seen right away. They let me know my rear wiper would need to be replaced soon. They had one in stock and replaced it for me. I always appreciate Was seen right away. They let me know my rear wiper would need to be replaced soon. They had one in stock and replaced it for me. I always appreciate their kindness and enjoy interacting with Davis. He always communicates with me throughout my experience there. Thank you to everyone there as well! More

Great service from Hunter and the Frisco Dodge crew, took care of my vehicle without a hiccup! care of my vehicle without a hiccup! More

Very responsive staff. Off layout very confusing and a little disorganized at times but a full bay of cars to be serviced could be the reason. Staff very nice and helpful Off layout very confusing and a little disorganized at times but a full bay of cars to be serviced could be the reason. Staff very nice and helpful. More

My advisor Brian was great took time to solve my truck problems they also gave me a truck to drive problems they also gave me a truck to drive More