Frisco Chrysler Dodge Jeep Ram

Waiting to here from the GM, Shawn Swenson I was going to give them ZERO stars but I’m giving Shawn Swenson a chance to make it right. They have a vehicle that I was interested in but there we I was going to give them ZERO stars but I’m giving Shawn Swenson a chance to make it right. They have a vehicle that I was interested in but there were only 4 pics of it online and none were of the interior. I sent multiple emails to see if I could get more pics of the vehicle but to avail. I received several emails saying “Thank you for showing interest in the vehicle, I know that you have been speaking with my team.” I never spoke to anyone! After almost a week of getting generic emails I called and spoke with Megan who informed me that the car was available and at the dealership. I scheduled an appointment that was 2 hours later and was informed that a salesperson would contact me. I was contacted by Byron 5 minutes later and he confirmed the car was there. I get there and Byron informs me that he is with another customer and points me in the general direction of the car. I walk the lot looking for this car and it is nowhere to be found. I inform Byron who informs me that the car was loaned out. I’m not pleased because 2 hours before 2 people tell me the car is there. Come to find out they never went outside to make sure. Byron tells me to wait so I stand around for another 20 minutes wondering what I’m waiting around for. It’s not like he’s going to make the car magically appear. He tells me that it has been loaned out to a customer whose car is in the shop and it’s in Waxahachie but they can have them bring it back and have it ready later that day. What? Who are you going to tell a customer to bring a car back that is 60 miles away. Didn’t make sense. I asked to speak to a manager so I waited another 10 minutes. Byron was talking to a young guy, not the manager, and they were smiling. As Byron goes to talk to the manager this guy walks my me smiling and says “having a good day?” which I reply “no” and he keeps walking. He knew I wasn’t happy which made me more furious. I speak to the manager who apologizes and tells me they can have the car back in a couple of hours. I told him that I didn’t live close by and could not do that. He offered to fill my tank up which I refused because I wanted to see the car. I asked him and Byron to have the General Manager, Shawn Swenson, call me the following Monday morning. Monday rolls around and no call from Shawn. I did get a call from Megan wondering why I didn’t make it to my appointment. I informed her that I did and the car was not there. I asked her to have Shawn call me. I decided to call Shawn but got voicemail. I left a message to call me. Wednesday rolls around and no call. I called again and left him a message. I called and spoke to Byron to see if Shawn was there which he told me that he was. Byron told me that no one has called me and wanted to leave me alone because I did not have a good experience. HELLO!!!! That’s the main reason to call a customer. Customer service 101. I asked him if the car was loaned out to a customer or did an employee have it because it didn’t make sense. He said he didn’t know. Anyways, I still haven’t received a call from Shawn. I guess you can’t expect good customer service when the GM refuses to provide it. I will give reviews with lower ratings until I hear from you Shawn! More

Awesome! I just bought a new 2017 Jeep Grand Cherokee this past weekend and I can't brag enough about how awesome this dealership is! I received outstanding cu I just bought a new 2017 Jeep Grand Cherokee this past weekend and I can't brag enough about how awesome this dealership is! I received outstanding customer service and couldn't have felt more comfortable purchasing my first car! Ryan Bland was the salesman who worked with me to purchase my dream car! He was hands down the best salesman I've ever worked with. Very polite, not pushy, listened to what I had to say and understood my budget. I would highly recommend to any and everyone looking for a new/used car to check out this dealership and use ask for Ryan!! More

My 3rd vehicle here Just wanted to say thank you to Shawn Swenson and the Frisco Chrysler Dodge Jeep Ram team. This is my 3rd vehicle from this location. There is nothi Just wanted to say thank you to Shawn Swenson and the Frisco Chrysler Dodge Jeep Ram team. This is my 3rd vehicle from this location. There is nothing like a team of people going above and beyond to make sure all your needs are met. I got the price I wanted and the payments I could afford. Not to mention, the truck of my dreams. Thanks again to Shawn Swenson and the Frisco Chrysler Dodge Jeep Ram team. More

Experienced Unethical practices My wife and I bought our 2015 Dodge Ram 2500 at this dealership and while in the finishing moments of signing paperwork with the finance manager we pu My wife and I bought our 2015 Dodge Ram 2500 at this dealership and while in the finishing moments of signing paperwork with the finance manager we purchased extended warranties and maintenance plans. We mentioned that our experience with Porcshe and Mercedes Benz maintenance plans in the past covered everything from oil changes fluid changes basically everything would be covered except obvious parts due to wear such as tires, belts and brake pads. They are assured us that the maintenance plan we were getting would cover the same. At 30k miles when we took my truck into drop it off for an oil change they told me that it would cost over $900. When I told him we had the maintenance plan they said it only covered the oil change. That fuel filter and differential fluid needed to be changed. When I questioned why would I purchase a maintenance plan that covers only oil changes for $1500 that makes absolutely no sense. Just do the math, every 15k per oil change I may get 5-7 oil changes in 5 years. That would be over $200 per oil change just to break even. Any one can see there is no value in that. We said again that the warranty we were told we were buying would cover that. We were told we weren't the only ones who had that happen. And they had fired those people who were doing that. Great life lesson I usually am that guy that reads everything before signing but being tired and a little too trusting just signed everything wanting to get home. HOWEVER, if they fired people for what they were doing that still didn't fix what happened. Any one who purchased a vehicle that was handled by these people should have had there docs reviewed and offered refunds for warrantees that may have been misrepresented!! They said the fuel filter would be approx $300 and differential fluids would cost $600. When you read the maintenance schedule differential fluid only needs to be inspected and not changed at 30,000 miles. Also, the service dept is very unreliable. We had dropped off our truck on a number of occasions and sometimes the work would be complete other times not. More recently we dropped this same truck off for a seat repair after previously being told should be covered under our leather seat protection. We got the run around and somehow the seat wasn't there. And later we were told the leather repair was NOT covered by our leather protection plan. Another warranty either misrepresented or they are simply trying to avoid covering the seat. We had taken it in before and the seat was not repaired and left wires disconnected. They didn't even check their work!!! THIS DEALERSHIP HAS A CUlTURE THAT SPEAKS FOR ITSELF!!!!! More

Service I always get great service and attention from Robby my service advisor. He goes out of his way to make sure I am satisfied and is always pleasant and I always get great service and attention from Robby my service advisor. He goes out of his way to make sure I am satisfied and is always pleasant and professional. More

Not upfront about discounts We went in to purchase a new car. We had already looked at the vehicle style we liked. When I spoke to sales person on the phone I was told if we came We went in to purchase a new car. We had already looked at the vehicle style we liked. When I spoke to sales person on the phone I was told if we came in we could negotiate and apply additional discounts to negotiate a purchase. Upon arrival they tried to tell us that we could get it for X and it's listed at X. We had already look and that was the online pricing but they tried to say it was a discount to specific to us. Needless to say we did not get anywhere with them and chose to purchase at a larger dealer in Fort Worth which was further but worth the drive (they negotiated better pricing for us than the internet list price). More

Excellent Service We dealt with three Jeep dealerships within our area. Frisco was by far, the most friendly and easiest to work with. From the initial contact from Ric We dealt with three Jeep dealerships within our area. Frisco was by far, the most friendly and easiest to work with. From the initial contact from Richard and Doug, they treated us with respect and excellent customer service. They went above and beyond to get the vehicle that we wanted even though it was not on their lot. When we met in person, everyone at the dealership was friendly and welcoming. Doug, Richard and Danny treated us like royalty and catered to our every need. They answered questions truthfully and were very respectful, which is NOT what we received at the other two dealerships we visited. When it was time to move to financing, Manny was amazing. He was so friendly and easy to talk to, he also went above and beyond good customer service. He willingly and easily made the numbers work in our favor. I would highly recommend this dealership to anyone in the market for a Chrysler, Dodge, Jeep or RAM. I look forward to going there again for my service check and oil change because I know they will make it a great experience. More

Service of Jeep cost them future business When you spend $50k plus on a jeep and buy an extended warranty. When you have every single oil change and service done at the dealership. When you h When you spend $50k plus on a jeep and buy an extended warranty. When you have every single oil change and service done at the dealership. When you have brought the jeep in no less than 3 times for the check engine light. When you have done all of these things you don't expect to hear "well it could be this but we won't know until we run diagnostics. If it is something we fixed before we will not charge but if it is something new then we will. Oh and if you decline the repair it's $139 for us to look to find out." Guess what - I was ready to trade it in. This is my third jeep and while I love the brand, the service has ALWAYS sucked. This dealership just lost not only a sale of a vehicle but all future services will be done anywhere but here. Please let them send me one of their precious surveys. Anything above a 1 rating is out of the question. Let's even see if I hear from them on this rating/post-little hope. More

Incompetent Service Department Dodge owner BEWARE. I purchased my 2016 Dodge Ram from this dealership in March of this year. I noticed sometime after purchase that the right rear Dodge owner BEWARE. I purchased my 2016 Dodge Ram from this dealership in March of this year. I noticed sometime after purchase that the right rear end would sag down when parked. I have a busy schedule, so waited for months until I would be out of town for a 7-day vacation to get it warranty repaired. I called the dealership 2 weeks prior to my departure to schedule an appointment and advised the service department of my issue. They told me that since I could leave it with them for 7 days, no appointment would be necessary. So, I dropped it off the day I left town. On the day of my return (7 days later), I called my service advisor; Robert (Robbie) Karl to ensure my truck was ready for pickup. He told me that he had tried to call me, but my phone number was incorrect in their system. He further advised that the right rear airbag was in need of repair. He said that he, and his service manager Doug, were not aware of any airbags that were installed by the factory and that they had held off repairs until confirming with me that I purchased the truck with airbags installed. I told him the airbags came installed and that I purchased the truck from his dealership; look up the bill of sale. He said, “Okay, I’ll call you back.” He later returned my call to confirm the factory did install the airbags and that they needed more time to make the necessary repairs. I asked, “Robbie, why did you wait 7 days to check the bill of sale?” I cannot recall his exact answer, but it was something along the lines of they didn’t think of that. Of course, now my truck was left in the same shape I gave it to them in… They said they would give me a rental, but no rental place had an available truck or SUV; a requirement of my job to carry supplies. They said they could not provide me a dealership loaner either. Such incompetence. Robbie should go into sales and get out of the service department, Doug obviously lacks the ability to think through anything. What a waste. This dealership steals your time and has no misgivings. When I went to pickup my unrepaired truck, Robbie gave no solution; didn’t really care… He had the nerve to say, “Let me know if I can help” as I walked to my truck. Pretty sure they know how they could have helped the situation. Stay away from this place. These people have no conscious… More

they Let non-ASE cetified techs work on cars (brakes, etc.) They had my car over 20 days within two months - worst techs and service mgt ever - pay for some real mechanics not tire changers... not impressed wit They had my car over 20 days within two months - worst techs and service mgt ever - pay for some real mechanics not tire changers... not impressed with TX jeep dealers - I'm going back to Jap trucks next.... More