Frisco Chrysler Dodge Jeep Ram

Service Sucks! I went in today at 7:00 am to get a basic oil change for my Wrangler. I had a coupon for $34.95 that I had received via e-mail. I decided to get my I went in today at 7:00 am to get a basic oil change for my Wrangler. I had a coupon for $34.95 that I had received via e-mail. I decided to get my tires rotated as well. I did not have an appointment but was the first person at the dealership. 1 hour and 30 minutes later, I was tied of sitting the lobby. I got up to go use the bathroom and saw my car sitting in the lane as if it was done. I figured I would give them some time as the car may have just came out of service. 10 minutes later, no one had come to hand me my keys or ask for payment. I decided to look in the Jeep to see if the Oil Change had been done, and behold it had been. My advisor walked past me as I walked toward him and mumbled something. I thought he said he was waiting on another advisor. I guess I was wrong, because 10 more minutes past. Getting more and more upset, I went to another advisor. He told me he would have to find my advisor and then promptly walked in another direction. My advisor came out another 10 minutes later with my paper work. As he is showing me the cost, I questioned him on why the price did not match the coupon I showed him 2 hours before. He looked confused and walked away, leaving me to stand uncomfortably by the cashiers another 5 minutes. He then came back to explain that he can't lower the price below $37.95. He has already taken out all the labor and can't reduce the amount without General Manager approval. At this point I am beyond pissed and need to leave before I make a scene. I tell him that I will just pay it so I can get out of there. He says nothing and walks away, leaving the cashier to ignore me as well. I have been around dealerships my whole life. I was a porter in my teenage years, most of family are mechanics and my wife dad was a finance manager. I have never been treated with such disgust to have my business before. And to advertise a price for an oil change and not honor it? I am sure that this is not the way things would have been handled if Pat Lobb still owned the dealership. I guess I will have to get rid of my Jeep and buy another Toyota so I can take my vehicle there for service. More

Poor Service and Bad Cars I bought a Toyota Solara from this dealership 2 weeks ago. This was one of the worst buying experience I have ever had. The Sales person I had int I bought a Toyota Solara from this dealership 2 weeks ago. This was one of the worst buying experience I have ever had. The Sales person I had interacted with at the showroom behaved as if he was doing me a favor selling the car. I ended up waiting for over 3 hours for them to do all the documentation. I am not sure why I put up with all this. My woes didn't end there, within 1 week of purchase I started getting some noise from the wheels, when I took the vehicle to Firestone Auto for a check, I found out that there were several issues in the vehicle like Shocks & Structs Problems, Steering and Suspension problems with several thousand dollars of cost of repair. I have been trying to call the FCDRJ but have not been able to get to anybody so far. Don't ever buy car from this dealership. More

Bait and Switch on Used Truck Was interested in a used truck. They posted a price here of about $35,000. When I tried to negotiate the price, they INCREASED the price almost $200 Was interested in a used truck. They posted a price here of about $35,000. When I tried to negotiate the price, they INCREASED the price almost $2000 because of "renovations and repairs" or some such nonsense. The conversation was over at that point. This truck was also used as a demo for several months, and the mileage listed was not correct. Check the Carfax report, and make sure that the dates and mileage makes sense (especially for this dealer, but for any seller!) More

Excellent Service Experienced a nail in my back right tire, close to the sidewall. It was completely flat. We were going to replace the tire but everything was on back Experienced a nail in my back right tire, close to the sidewall. It was completely flat. We were going to replace the tire but everything was on back order. So they took a shot at patching it and it worked. They did everything they could to make sure I was driving that day. I also needed an inspection. Between the two things I requested, it took them about 20 minutes. Sean was great to work with and the wait time was minimal. Highly recommended. Better than Huffines for sure. More

Wonderful experience. Davius Blackshire helped us with our purchase, we walked away extremely happy. We will probably return and purchase from them again. We highly recom Davius Blackshire helped us with our purchase, we walked away extremely happy. We will probably return and purchase from them again. We highly recommend this dealership. More

Great service! I recently took my Jeep in for service and found the employees very friendly and the service was quick and they got my car back to me the same day. I I recently took my Jeep in for service and found the employees very friendly and the service was quick and they got my car back to me the same day. I recommend working with Sean Couch as he provided excellent customer service. More

Great service experience -- fixed another dealer's disaster! We had a great experience with the service department at Frisco Dodge, and our service advisor, Sean Couch, was terrific. We had to have my son's 2013 We had a great experience with the service department at Frisco Dodge, and our service advisor, Sean Couch, was terrific. We had to have my son's 2013 Ram 2500 towed there after the engine starting going haywire on him while driving on the Tollway at night. We'd bought the truck less than a month prior at Roger Williams Dodge in Weatherford (never, EVER buy from them) and they'd apparently done a band-aid fix to a big transmission issue. It was completely burned out when Frisco Dodge looked at it and they replaced the entire thing under warranty. Not only that, but they got it done fours day earlier than expected! Thanks so much to the Sean and the service techs there -- we'll be taking our truck there for all future service needs!! More

Serivce Cody Pasztor was professional, prompt and efficient in addressing not only my primary issue with my Grand Cherokee, but open issues I had not identifi Cody Pasztor was professional, prompt and efficient in addressing not only my primary issue with my Grand Cherokee, but open issues I had not identified. Fast and well done!! More

Service I just took my new Durango in for some warranty work. I was met by Mario Weston. Mario documented my minor problems and said he would get the car out I just took my new Durango in for some warranty work. I was met by Mario Weston. Mario documented my minor problems and said he would get the car out as soon as possible since I only have one car and needed to wait. The car was completed with a part placed on order. Mario took good care of me. Thanks. More

Great service I took my dodge caravan in the be looked over as I was gifting it to my son which lives in Florida. I was expecting oil change etc. thank goodness for I took my dodge caravan in the be looked over as I was gifting it to my son which lives in Florida. I was expecting oil change etc. thank goodness for Marco Weston he called kept me up to date even sent text messages to let me know there was an issue with the power steering line leaking and it needed to be repaired before the long journey. He was extremely professional and very considerate of my time. In my opinion one of the best I have ever dealt with. Thank you The Barton family. More