Frisco Chrysler Dodge Jeep Ram

Made a deal on a used car. My Daughter found a 2007 KIA Sorento she liked so I drove 45 minutes to check it out and make the deal for her. After looking at the car, test driving My Daughter found a 2007 KIA Sorento she liked so I drove 45 minutes to check it out and make the deal for her. After looking at the car, test driving the car, it was time to talk numbers. I offered the salesman $6500.00 plus tax,title, and license. He went to the office and back came someone other than the salesman we had been dealing with. He said could I go another $100.00 because the used car manager would not take $6500.00, I said yes. So he say's $6600.00 plus tax, title, and license, I said yes we have a deal. So the original salesman comes back and my Daughter does all the paperwork. He makes a copy of her drivers license and then brings in the final sheet showing the price of the car, $6600.00, the amount of the license fee, and the amount of the taxes. Also on this sheet was another fee for $125.00. I said that we did not agree to this $125.00 document fee. He then takes the sheet back to the used car managers office, and the second guy comes back into the office. He proceeds to tell me everyone pays that fee. I proceed to tell him that we did not agree to that fee, we agreed to $6600.00 plus tax,title,and license. He said that everyone pays that fee and if I did not agree to pay that then we did not have a deal. I said to him that was not part of our deal and that I would not pay it. he then tells me and my Daughter to leave his Dealership. As I walked onto the sales floor, I said I wanted to speak tp the General Manager. He pointed to a glass walled office and said there he is. The Operations Manager, as that is what it said on the window, had two men in his office so I waited for him to finish with those two men. As I was waiting a man came out of the next office and said he was the used car director. He proceeded to tell me that everyone pays that fee. I explained to him that we agreed to $6600.00 plus tax, title, and license. Our deal did not include a $125.00 document fee. He then said the deal was off. Now, the operations Manager sat there looking and hearing all of this taking place and never came out to see if he could do anything. The door to the operations Managers office, if it had one, was open and we were standing less than five feet from the door. He finally did come out and told the used car manager to get me out of the dealership. I never used any proffanity nor did I call anyone any names, other than the fact that they lied to me. When we got outside the used car manager told me I could pay the fee or he was not going to honor the agreement that we had made. This is a dealership with no integrity. I did not make the mistake of not telling about the $125.00 fee, they did, and still would not honor the agreement. I found it very insulting that the Operations manager did nothing about the situation other than to tell the used car manager to get me out of the dealership. Worst experience I have ever had in a dealership. If they have no Integrity, why would anyone ever do business there??????? Oh, and I was paying cash for this vehicle!!! More

Terrible and timely service experience I took my Chrysler 300 into the Frisco dealership becuase the engine light was on. Eddie, the service rep called and said the engine would need to b I took my Chrysler 300 into the Frisco dealership becuase the engine light was on. Eddie, the service rep called and said the engine would need to be taken apart to find the issue. He also mentioned he felt like it needed a new engine. Quoted 5 hours of tear down time. We asked him to move forward. After two weeks of him telling us it was being worked on, but reps were being pulled for other repairs... my husband called to find out that they hadn't even started. He picked up the car and moved it to another location and company that had it ready OVERNIGHT! With a tune up and some spark plug replacements! way cheaper than a new engine and much better customer serivce. I would not recommend the Frisco dealership for repairs!!! They are NOT timely and do not seem to know what they are talking about! There are plenty of reputible auto repair shops out htere and this is NOT one. More

Purchase Ram 1500 Sales, Finance and Service were all very receptive and helpful. The truck has neen wonderful and once toneau cover and scractch on ram box are complet Sales, Finance and Service were all very receptive and helpful. The truck has neen wonderful and once toneau cover and scractch on ram box are completed i will be thoroughly satisfied. I may have a question about the leveling kit when cover comes in. Thank you More

Purchased used car I purchased 2007 Honda pilot from this dealer. They told me details what one can expect from a dealer. I think they need a lot more efforts be a good I purchased 2007 Honda pilot from this dealer. They told me details what one can expect from a dealer. I think they need a lot more efforts be a good dealership. 1) They handed over car without detailed cleaning. I found food piece inside the car especially by the driver's seat. There was some mud inside the console, 2) They did not disclose missing 2nd key. When I took the possession, I asked where is the second key. The answers was "you can get it make from any place". I think they should have offered me 2nd key. 3) They did not provide me carfax to disclose about the car. 4) I offered them Trade-in. They insisted to pay me one third of the Trade-in value. They finally agreed to pay about half of the price when I showed them third party offer. I would like to recommend potential buyers to stay away from them. Always, do your research on vehicle before driving in any dealership. More

Superior Purchase Experience Larry Billingsley (714-944-7154) was fantastic to work with. He recognized what we were wanting and suggested an alternative that put the price of t Larry Billingsley (714-944-7154) was fantastic to work with. He recognized what we were wanting and suggested an alternative that put the price of the Jeep into our budget. He overcame the objection and made the decision to purchase from Frisco Chrysler the right choice for us. I would definitely buy from Larry again and highly recommend him to anyone searching for a Jeep, Chrysler or Dodge in north Texas. More

One of the Best Experiences I've Had! I was searching for a Dodge Challenger for quite some time. I wanted it with specific options, and I knew I would had to custom build it. I've been "b I was searching for a Dodge Challenger for quite some time. I wanted it with specific options, and I knew I would had to custom build it. I've been "bugging" them for quite some time, and they did everything in their power to help me decide. My Product Consultant was Caesar Garcia, and he did additional searches and research to help me choose every option. I had plans to buy the vehicle a month or so later, but they had an offer with an incentive at that time. As tempting as it was I had to wait. Yet, a month or so later one of their Finance Managers, Brad Atkinson, helped me build the car as Caesar was busy at that time with another customer. Then Larry Parks, New Vehicle Director, upheld the offer the best he could and we were just a few hundred dollars of the original offer that was given to me a month or so before. Finally, the financial documents were done by another Finance Manager, Paul Hernandez, which helped us understand the paperwork and was very courteous. Since buying the vehicle, I came back to the dealer once or twice with questions and even a flat, and they helped me out again. Fantastic service before, during and after the purchase. I would definitely recommend this dealer to anyone looking for a vehicle! More

Great experience I recently bought a car from here and had a really great experience with Drew Lippincott(2143642298). He was friendly and made the process easy. Overa I recently bought a car from here and had a really great experience with Drew Lippincott(2143642298). He was friendly and made the process easy. Overall the car buying process was smoothe and quick. More

Purchased Ram 1500 Lonestar from Manny! Manny Molina! What can I say about this guy other than....he's the best! I've been to tons of car dealerships and have had horrible encounters. Mann Manny Molina! What can I say about this guy other than....he's the best! I've been to tons of car dealerships and have had horrible encounters. Manny is the type of saleperson you want to do business with. He's kind, not overbearing, and very informative. He will work hard to get you the best deal possible. His communication skills are some of the best I've seen. As long as Manny is selling cars, I will always go to him. No questions asked. A+++++++ More

great experience although i didn't purchase a vehicle at the time i was just looking on the lot and was approached by a sales associate named josh scroggins who can be although i didn't purchase a vehicle at the time i was just looking on the lot and was approached by a sales associate named josh scroggins who can be reached at 972-302-7778 he was a great guy informed me on just the information i was looking for plus gave me other helpful information. i was impressed by how clean and full the lot was the customer service was great friendly courteous and didn't attack you trying to sell they asked all the right information to put you in the right vehicle. i would definitely recommend and will be returning to fresco chrysler dodge jeep ram More

Very Different Car Shopping Experience I was just starting my search for a new van and stopped by Frisco CDJR since it was close to my house. I had a unique situation in that I was going to I was just starting my search for a new van and stopped by Frisco CDJR since it was close to my house. I had a unique situation in that I was going to have the van converted for wheelchair access. Bruce Clark was my salesman and listened to my story and needs. He recommended a lower priced vehicle than the one I initially thought I wanted since it was basically going to be "gutted" for the conversion. That was shock #1. Shock #2 came after we had looked at several vans and went back to Bruce's office. I fully expected the hard sale but instead, Bruce pulled up conversion manufacturers on the internet and we watched a few YouTube videos on conversions. He didn't try to sell me anything that day as he knew I was just starting the research process. Bruce called me about a week later, the timeframe I had given him when I would know more, and we made an appointment to meet and further discuss my needs. I had done a lot of research in that week and knew my exact price point I wanted. Bruce and I took a test drive in the vehicle and I told him of my research and what I would pay for that van. We went back to the dealership, Bruce talked to his managers and came back with exactly the price I asked for. Furthermore, this dealership worked with me on some complicated, outside financing since I was needing to finance the van and conversion in one loan. I highly recommend Bruce Clark and this dealership!!! More