Frisco Chrysler Dodge Jeep Ram

Email I sent to dealer after wasting my time (they are perfect credit/high value trad-in only dealer). :( I am not sure where to start You put an add on Facebook talking about all the good things you perfect credit/high value trad-in only dealer). :( I am not sure where to start You put an add on Facebook talking about all the good things you can do with trade ins, credit, and discounts on the vehicles. It turns out to be just like all the other dealers who just try to get people in the door and then give you a crazy number for payments, give you crappy amounts for your trade, or don’t really “work” with all types of credit They make it seem like you are going to get a VIP treatment of some sort but all it turns out to be is a preassigned sales man. They took our info knowing what we where in the there trying to find and come back with the same old pile of crap. Low trade in, high priced truck, crazy monthly payment. We said thanks and left I have been to dealers that have worked tirelessly to find a vehicle we could compromise on and proceeded to pound on the banks until they could find a payment we could compromise on. Yours is not one of those dealers and that is fine accept you are portraying that type of access and treatment on Facebook. I have several other dealers and True Car working on some possibilities and if it they do work it out I would be happy to drive by and show you that helping people in this current upside down world is possible. I am sure as with most dealers this email will get filed as someone with below good credit wanting something they shouldn’t be asking for. Take my response for what it is worth but I would not recommend your dealership to any of the people I know. I got no response other than more marketing crap. I told them to stop contacting me but they apparently cant seem to even get that right... go figure More

Dereck the salesman we worked with was excellent. But the rest of the experience was marginal at best. We agree on a price then they try and slip in an additional $1500 for things we did not agree to in the rest of the experience was marginal at best. We agree on a price then they try and slip in an additional $1500 for things we did not agree to in the price. Typical scam for more ADP. Then the Business manager spends time trying to convince us the CoVid pandemic is a scam. I finally asked him to finish the paperwork so we could get out of his office as he was not going to wear a mask. We are a 70 year old couple and he made us very uncomfortable and seemed to care less. More

Jay and Ozzy were great to work with. Terry did a great job helping me select the various changes that I wanted to make to the Jeep Rubicon I enjoyed my buying experience at Frisco Jeep. I highly recommen job helping me select the various changes that I wanted to make to the Jeep Rubicon I enjoyed my buying experience at Frisco Jeep. I highly recommend buying a vehicle there. More

Great dealer very professional and friendly overall very impressed with there service department. Shawn in service Is awesome he’s professional and explains the entire process impressed with there service department. Shawn in service Is awesome he’s professional and explains the entire process More

Did the job but service advisor said manager did not accept the coupon I have that was mailed to me by the dealership. Would have been a very good experience. accept the coupon I have that was mailed to me by the dealership. Would have been a very good experience. More

Amazing customer service and helped us get everything we asked for in our trade and new purchase. Will definitely be back for all future purchases asked for in our trade and new purchase. Will definitely be back for all future purchases More

RUN FAR, FAR AWAY!!! I normally don’t post reviews, but felt absolutely compelled to share my traumatizing experience yesterday. DO NOT purchase anything from this dealership. This is the most unethical an felt absolutely compelled to share my traumatizing experience yesterday. DO NOT purchase anything from this dealership. This is the most unethical and unprofessional dealership I have ever visited. They will do whatever they can to take advantage of you, weather it be ripping you off on service or attempting to trade in/upgrade to a new vehicle. Brad Hietz, you sir are a disgrace. I truly feel sorry and ashamed for anyone who has had the unfortunate experience of doing business with you. After my experience yesterday, I will never purchase another Dodge, Jeep, Chrysler, Ram vehicle again. This experience was so foul believe it or not, myself as well as other witnesses have been forced to contact the BBB. More

First time in with my new Jeep Grand Cherokee. Cody provided great service for the required things and arranged for my road hazard coverage for some curb rash on a wheel. Sean took good care of me for provided great service for the required things and arranged for my road hazard coverage for some curb rash on a wheel. Sean took good care of me for the wheel fix. Overall, very positive experience with good communication. More

Horrible customer service, i have called and sent request thru online chat requesting info on my warranty i purchased and almost two weeks later and 5 attempts to speak to someone still no luck. Will not be thru online chat requesting info on my warranty i purchased and almost two weeks later and 5 attempts to speak to someone still no luck. Will not be purchasing dodge ever again. More

Great customer service from the moment I pulled into the Service Department to the time they handed my myself keys. I highly recommend Frisco Chrysler Dodge Jeep Ram. Service Department to the time they handed my myself keys. I highly recommend Frisco Chrysler Dodge Jeep Ram. More