Frisco Chrysler Dodge Jeep Ram

Excellent Service We dealt with three Jeep dealerships within our area. Frisco was by far, the most friendly and easiest to work with. From the initial contact from Ric We dealt with three Jeep dealerships within our area. Frisco was by far, the most friendly and easiest to work with. From the initial contact from Richard and Doug, they treated us with respect and excellent customer service. They went above and beyond to get the vehicle that we wanted even though it was not on their lot. When we met in person, everyone at the dealership was friendly and welcoming. Doug, Richard and Danny treated us like royalty and catered to our every need. They answered questions truthfully and were very respectful, which is NOT what we received at the other two dealerships we visited. When it was time to move to financing, Manny was amazing. He was so friendly and easy to talk to, he also went above and beyond good customer service. He willingly and easily made the numbers work in our favor. I would highly recommend this dealership to anyone in the market for a Chrysler, Dodge, Jeep or RAM. I look forward to going there again for my service check and oil change because I know they will make it a great experience. More

Service of Jeep cost them future business When you spend $50k plus on a jeep and buy an extended warranty. When you have every single oil change and service done at the dealership. When you h When you spend $50k plus on a jeep and buy an extended warranty. When you have every single oil change and service done at the dealership. When you have brought the jeep in no less than 3 times for the check engine light. When you have done all of these things you don't expect to hear "well it could be this but we won't know until we run diagnostics. If it is something we fixed before we will not charge but if it is something new then we will. Oh and if you decline the repair it's $139 for us to look to find out." Guess what - I was ready to trade it in. This is my third jeep and while I love the brand, the service has ALWAYS sucked. This dealership just lost not only a sale of a vehicle but all future services will be done anywhere but here. Please let them send me one of their precious surveys. Anything above a 1 rating is out of the question. Let's even see if I hear from them on this rating/post-little hope. More

Incompetent Service Department Dodge owner BEWARE. I purchased my 2016 Dodge Ram from this dealership in March of this year. I noticed sometime after purchase that the right rear Dodge owner BEWARE. I purchased my 2016 Dodge Ram from this dealership in March of this year. I noticed sometime after purchase that the right rear end would sag down when parked. I have a busy schedule, so waited for months until I would be out of town for a 7-day vacation to get it warranty repaired. I called the dealership 2 weeks prior to my departure to schedule an appointment and advised the service department of my issue. They told me that since I could leave it with them for 7 days, no appointment would be necessary. So, I dropped it off the day I left town. On the day of my return (7 days later), I called my service advisor; Robert (Robbie) Karl to ensure my truck was ready for pickup. He told me that he had tried to call me, but my phone number was incorrect in their system. He further advised that the right rear airbag was in need of repair. He said that he, and his service manager Doug, were not aware of any airbags that were installed by the factory and that they had held off repairs until confirming with me that I purchased the truck with airbags installed. I told him the airbags came installed and that I purchased the truck from his dealership; look up the bill of sale. He said, “Okay, I’ll call you back.” He later returned my call to confirm the factory did install the airbags and that they needed more time to make the necessary repairs. I asked, “Robbie, why did you wait 7 days to check the bill of sale?” I cannot recall his exact answer, but it was something along the lines of they didn’t think of that. Of course, now my truck was left in the same shape I gave it to them in… They said they would give me a rental, but no rental place had an available truck or SUV; a requirement of my job to carry supplies. They said they could not provide me a dealership loaner either. Such incompetence. Robbie should go into sales and get out of the service department, Doug obviously lacks the ability to think through anything. What a waste. This dealership steals your time and has no misgivings. When I went to pickup my unrepaired truck, Robbie gave no solution; didn’t really care… He had the nerve to say, “Let me know if I can help” as I walked to my truck. Pretty sure they know how they could have helped the situation. Stay away from this place. These people have no conscious… More

they Let non-ASE cetified techs work on cars (brakes, etc.) They had my car over 20 days within two months - worst techs and service mgt ever - pay for some real mechanics not tire changers... not impressed wit They had my car over 20 days within two months - worst techs and service mgt ever - pay for some real mechanics not tire changers... not impressed with TX jeep dealers - I'm going back to Jap trucks next.... More

Factory Recall Sean Couch did it again. Had the van in the shop for a recall last week. Was provided a loaner of the same type while the work was being done. Job Sean Couch did it again. Had the van in the shop for a recall last week. Was provided a loaner of the same type while the work was being done. Job was done correctly and now back on the road. Thanks Sean----Great Job. More

Horrible Management This dealership is managed so poorly. They owe us our GAP insurance back, and are refusing to take our calls or pay us back. Keep telling us to "come This dealership is managed so poorly. They owe us our GAP insurance back, and are refusing to take our calls or pay us back. Keep telling us to "come down here to talk". We don't live near there anymore and cannot come by in person. They owe us over $500 and are stealing it. More

Total disregard for the customer. 3rd time for service at this dealership due to proximity to work and home. They never seem to have parts in stock and they are always at least 1-1/2 3rd time for service at this dealership due to proximity to work and home. They never seem to have parts in stock and they are always at least 1-1/2 to 3 days behind on their turnaround. They don't seem to know any more about my vehicle than I have found on Google, and usually I have had to prompt them with what to look for to diagnose my problem. Jeep should strip them of their accreditation and close down their service dept. I don't have any experience with their dealership, except we looked for my Trail Hawk there and they couldn't find what we wanted. Online search found my car in Duncanville so we drove down there and bought it. More

RUN! RUN! as far away as you can On the evening of Friday June 24, 2016, my family and I took a ride over to this dealership to check out Jeep Grand Cherokees. (My current Jeep lease On the evening of Friday June 24, 2016, my family and I took a ride over to this dealership to check out Jeep Grand Cherokees. (My current Jeep lease is coming to an end and we figured we start looking and see what our options are). We walked in and no greeted us. Okay, not a big deal. I tell the front desk receptionist why I am there and they tell us to go to the lot and look at their inventory. We go over to the lot and after 45 minutes of looking around no one comes outside. My fiance was upset over the customer service and asked to talk to the sales manager. We were put in contact with Todd who promised to help us out with a better experience so we went back and we were given Kyle as our salesman. We were told "he is our best". We pick out a Laredo and negotiate the payments/price for a new lease over the course of the weekend in person and via phone. On Monday, we were told to come in for a 5pm appt. At this point, the numbers were all agreed upon and we were there to sign the lease agreement and accept delivery of the SUV. We did not get seen by Jimmy in Finance until 3 hours after our appt! As we were walking in to the finance office, Kyle casually tells my fiance we are using US Trust Bank and tells us the contract is now different. He does not explain why. We sit down with Jimmy and tell him we were never told we were using this bank (a quick review online showed class action lawsuits as well as horrific reviews from prior lessees). We told Jimmy we were never told that we were not using Chrysler. At this point, Jimmy is confused. I am livid- swear words and loud yelling came from me- I will admit. They waited 3 hours to tell us the deal was different!! I ask Jimmy why would we use the other bank as we have no income or credit issues, etc. He says he did not know. Jimmy tells us he would go talk to someone and comes back and says he will honor the deal promised to us through Chrysler. He re-reruns our credit- FYI- we never consented for them to run multiple inquiries on our credit as we did not know they were shopping with banks to pad their pockets the fattest they could. He puts the contract in front of us- now with Chrysler and not the US Trust Bank they want and we notice a lot of things promised by Kyle missing off the contract. For example, I paid extra for tire protection coverage on my previous lease and Kyle said it was now part of all their new leases. We thought that was awesome. We call Kyle into the room and he states that he never said that to us. He literally sat there and pretended like he never had any of these prior conversations with us. I brought up exact details about how I used the tire coverage within the last few months. He says that he was referring to a manufacturer's rebate I must have gotten by purchasing new tires from them. Now we have a new problem. - I still had paid a % out of pocket for the nail in my tires months ago because I thought they used my coverage that I had PAID for- nope!!! they never did- they only applied a manufacturers rebate- so now their service side is also a bunch of crooks! Back to this scenario- a young guy walks into the room (I believe his dad may own the place by his demeanor- young spoiled brat). He rips the contract off the table and tells us we will lease with the bank they choose or else we have no deal! They have now wasted 3 days of my life with their half truths and deceitfulness. Mind you, this is already after they had delivered the vehicle with the keys in my hand! They were truly trying to strong arm us into a deal we were not comfortable with. They said they no longer felt like they wanted to honor the deal with Chrysler and blamed it all on Todd who was not there this evening. They said they do not have to disclose what bank they want to use- it is not up to the customer. They said most consumers in Frisco don't ask what bank since people in Frisco have money. They insulted the community of Frisco with these statements. They basically admitted, because of where they are located, they can take advantage of people. They said people in Frisco rarely read their contracts like we tried to do. Scary guys! run!! this place is looking to pad their pockets with bad deals through in-reputable banks to get kick backs. It was disgusting how they could all sit there and look us in the face knowing what they were doing and what they have done to other consumers. They will take advantage of you! More

Worked very well in my intrest. I have had some trouble with my transmission and Sean Couch in service worked with me and to find the best solution. They did a great job. I have had some trouble with my transmission and Sean Couch in service worked with me and to find the best solution. They did a great job. More

Your credit will get destroyed going here! DO NOT WASTE YOUR TIME!! If you read my review, you'll see the salesman said it wasn't a hard inquiry when we were ready to finance, so not only di DO NOT WASTE YOUR TIME!! If you read my review, you'll see the salesman said it wasn't a hard inquiry when we were ready to finance, so not only did he lie to me about that, but they did FIVE hard inquires. Please please please don't waste your time here, they are not honorable people. Long story short: they will mislead you as much as they can, and then get defensive when you call them out on it. My fiancé and I were here on 2 separate occasions looking to buy a jeep Cherokee. We worked with a man named Adam who used the fact that he was new as an excuse for everything. (I understand what it means to be new and not know everything, if that's the case, then find someone who does know.) First issue: online they are advertising a 2016 jeep Cherokee with $49 down and $299 a month for 84 months. Asked about this deal to several different people and none of them have any idea what it is or the terms/details. Second issue: We got to the point where they offered financing and informed us that it wouldn't effect our credit, which was a lie. I can immediately see a hard inquiry on my credit report. Story: We came in and met Adam on Saturday, we left that day without deciding and told him we would come back. He was obviously disappointed that we didn't buy the car he showed us that was way out of our target price range, but we chalked it up to being tired and visited again today ready to try a couple more different models and purchase. We made an appointment and had to wait 10 minutes for him to come over. Then he helped us and it took another 20 minutes for him to bring us the car we wanted. (I understand that it takes awhile though, so we weren't frustrated at this point.) As we get in to take it for a test drive, he mentions needing to hurry this along so he can get to his other customers that are waiting there. He didn't seem irritated during the ride, but as soon as we got back he ran off and told us he'd be back in a minute. (While we waited, we explored the outside and saw a huge dent in the side.) After waiting for another 20-30 minutes, he hands us off to another gentleman. (We are still not irritated at this point.) We take the next salesman outside and show him the dent. His solution is that we bring it back and have them fix it rather than take some money off the price. (This means I have to drive out of my way on a day off and sit there for 1-2 hours while they fix it.) This wasn't a breaking point for us, so we continued with the process. They convinced us to try their credit vs using out outside source (which dinged our score even though they said it wouldn't.) While we do this, the second salesman goes off to form an offer for us. We finished the credit application and had to wait another 15-20 minutes until he finally came out. Then he goes over the paper, which is $2000 more than their price on the website because of the "Frisco protection plan" ($1000) they put on all their vehicles. I think it's great, and worth the price, but it's very misleading to put a price on their website that isn't the actual price. (I even mentioned this price to them and they didn't say anything about the extra protection plan.) The other $1000 is a rebate they don't give you if you finance through someone else. My fiancé tells him we want $2000 more off the price of the car not including taxes. He gets an attitude with us and says "You want me to take $7000 grand off MSRP?!" And I said "I want you to honor the price on your website." We inform him that the price isn't where we want to be, and tell him where we need to be. He gets defensive and slightly unprofessional with us. (I'm ready to leave at this point because I will not be treated by someone that way when I'm about to give them a sale. My fiancé convinces me to stay and see what they come back with.) 10 more minutes of waiting and he comes back with the down payment we want, but $80 extra a month on the payment. He also claims that my outside source APR is way above what I was told it was and that this is the best deal they can do. I show him my pre-qualification letter on my phone and he asks to take it back to his manager again. At first I agreed, but at this point I was very tired and sick of waiting around, so I told him no thank you and that I wanted to leave. He wanted to try and talk to his manager again so he left. I asked my fiancé for the keys so I could go lay down in our car. More