Frisco Chrysler Dodge Jeep Ram

Bad service and arrogant staff make this place terrible I went in to look at new automobiles and received no attention for the first 20 minutes. I am the kind of car shopper that spends two months reviewin I went in to look at new automobiles and received no attention for the first 20 minutes. I am the kind of car shopper that spends two months reviewing and studying my choices. By the time I go to the dealership I have made up my mind and financing is ready to go. The salesman I met made sure that I knew he was the for most authority on the vehicle and he would not even show me what I wanted until he could run my credit. I continued to tell him that I had that taken care of and wanted to drive a new Ram but met nothing but stall tactics to try and run me through their financing. I left and ended up buying a new truck at Bonh Chrysler. I wouldn't buy a glass of water from these guys if they had the only one in the desert. Take your hard earned money elsewhere. More

Unethical and Poor Customer Service I purchased my Ram 1500 in 2013 when the dealership was still owned by Patt Lobb. The purchase was the smoothest and best new car experience I have ev I purchased my Ram 1500 in 2013 when the dealership was still owned by Patt Lobb. The purchase was the smoothest and best new car experience I have ever had. The sales person, Bill Mitchell, was a helpful and no pressure sales person that helped me find the exact vehicle I wanted/needed. Not long after the purchase, the dealership changed ownership, and things have not been the same. On 3/16/15, I purchased 2 new front tires. When I returned to the dealership on 5/7/15 to have my 30K mile service completed, I was advised that I need to replace all 4 tires. The 2 front tires only had 5,918 on them and were less than 2 months old, so I declined to replace the tires at that time. 2 hours after leaving the dealership, I called and left a voicemail for the Service Manager to call me about the concerns I had regarding that interaction. After 8 days and no call from the Service Manager, I called back. Once the receptionist heard my complaints, she said she would have the General Manager call me back, instead of the Service Manager. I received a call back 2 hours later, but it was the Service Manager instead of the General Manager. I asked if he had received my call 8 days ago to which he replied that he had not, but he did have a couple "staticky" messages that he wasn't able to understand, and therefore he couldn't return those calls. I can't believe this is the best excuse he could come up with. After telling him about my concern with the tires and the overall negative perception I have about the ethics and quality of service from the dealership, he informed me that the service advisor who asvised me to buy 4 tires had been fired, so unfortunately he couldn't be quesrioned about that interaction. He said they had received other customer complaints so the guy was fired. This was the end of the conversation as far as he was concerned, but showed me zero customer service or sense of urgency to meet or exceed the customer's expectations. After getting nothing from this conversation, I called back and left a voicemail for the General Manager to return my call, which I am still waiting for. In addition to this lack of response, I completed the survey I received after my service was completed. Everything I said in this review was included in the feedback section of that survey, and believe it or not I havent heard back from anyone. I recommend everyone to buy their vehicle and have it serviced at any dealership other than Frisco CDJR. More

Horrible experience from salesman to leadership to service Bought a brand new Jeep a year ago. Had several issues after driving off the lot that somehow passed their 100+ point inspection. Sales Mgr was not Bought a brand new Jeep a year ago. Had several issues after driving off the lot that somehow passed their 100+ point inspection. Sales Mgr was not pleasant to work with. Just had my Jeep service their recently and called several times and no one in Service Dept picked up the phone after 3 MINUTES of RINGING!!! When someone finally answered on my 4th call I was put on hold for another 10 MINUTES! Horrible customer experience at every stage of this dealership!! DO NOT BUY FROM THIS DEALER unless you enjoy headaches, non-responsiveness and poor customer service. Other than that...peachy. More

Best experience I've ever had...Tim Dry Fabulous Purchased a Dodge Ram and Jeep Wrangle at the same time. Tim was very helpful and looking for a vehicle. He was very honest and funny. Didn't feel Purchased a Dodge Ram and Jeep Wrangle at the same time. Tim was very helpful and looking for a vehicle. He was very honest and funny. Didn't feel the sale pressure you do from most dealerships. Once my husband and I decide on our vehicle we went to Brad Ford. He was very direct about the pricing and what we would be looking at on our payments. Straight forward not xxxxxxxxx..... No blinders once you get to the paperwork. Phil at finance who did all of our paperwork was funny and made signing everything easy. That following Saturday we took our daughter to buy a new car!!! Great Dealership and Awesome People to work with. We love both our new vehicles!!! More

sometimes I feel like there is a better price I feel like I had to haggle a little to get all I wanted for a great price. I have excellent credit and was treated as if it wasn't important enough t I feel like I had to haggle a little to get all I wanted for a great price. I have excellent credit and was treated as if it wasn't important enough to benefit me. Mr white was very nice and took care of everything. Mr brown could work on customer service a bit. Hopefully I will send my family (2 people looking for cars in the next few months) there when they are looking. More

Tim Dry and Brad Atkinson are the best Purchased a Dodge Ram from Tim Dry (sales) and Brad Atkinson (finance). If you want a no pressure,stress free, and fair price buying experience only a Purchased a Dodge Ram from Tim Dry (sales) and Brad Atkinson (finance). If you want a no pressure,stress free, and fair price buying experience only ask for these two guys. There were other sales and finance guys I wouldn't have enjoyed dealing with, so I would advise asking for these two professionals by name. Overall it was a great buying experience, and I would highly recommend this dealership especially when dealing with Tim and Brad. More

I love my JEEP too much to return I really have LOTS to say but if you read the other low star count reviews you'll get most of what I was going to say. I have a Jeep Wrangler I purc I really have LOTS to say but if you read the other low star count reviews you'll get most of what I was going to say. I have a Jeep Wrangler I purchased new in Corinth a few years ago. When I purchased it, Classic had the Factory Warranty extended from 3/36,000 to 7/75,000 because they saw I wasn't completely sold on the "new" wrangler's mechanical soundness. (FYI, I now believe. 3 yrs old and nothing but normal preventative maintenance). Back to FCDJR: I live less than 5 miles from this dealership and after one (1) visit to their Service Dept. I will be driving to Plano or even back to Corinth for service EVEN Warranty Service. I normally wouldn't recommend complete avoidance of a business after only one negative experience. (everyone has a bad day now and again). HOWEVER, Every interaction with FCDJR over those 6 days my Jeep was with them was as needlessly negative as any interaction between myself and a business could be. The only person at this business that didn't project a distaste for me interrupting their day was the Porter they had drive me home when the "courtesy van" was not available. (I think they run the "courtesy" van for about an hour a day because it's NEVER available.) Oh yeah, by the way... the Porter didn't say much during the ride because I only speak English and he didn't seem comfortable with that language. It is VERY unfortunate that "The Greenway Auto Group of Orlando Florida" has decided to buy Texas Dealerships AND that Pat Lobb decided to sell this one so soon after opening it. Hopefully word will spread fast and FCDJR will close allowing ANY OTHER business to make use of that land. More

Made a deal on a used car. My Daughter found a 2007 KIA Sorento she liked so I drove 45 minutes to check it out and make the deal for her. After looking at the car, test driving My Daughter found a 2007 KIA Sorento she liked so I drove 45 minutes to check it out and make the deal for her. After looking at the car, test driving the car, it was time to talk numbers. I offered the salesman $6500.00 plus tax,title, and license. He went to the office and back came someone other than the salesman we had been dealing with. He said could I go another $100.00 because the used car manager would not take $6500.00, I said yes. So he say's $6600.00 plus tax, title, and license, I said yes we have a deal. So the original salesman comes back and my Daughter does all the paperwork. He makes a copy of her drivers license and then brings in the final sheet showing the price of the car, $6600.00, the amount of the license fee, and the amount of the taxes. Also on this sheet was another fee for $125.00. I said that we did not agree to this $125.00 document fee. He then takes the sheet back to the used car managers office, and the second guy comes back into the office. He proceeds to tell me everyone pays that fee. I proceed to tell him that we did not agree to that fee, we agreed to $6600.00 plus tax,title,and license. He said that everyone pays that fee and if I did not agree to pay that then we did not have a deal. I said to him that was not part of our deal and that I would not pay it. he then tells me and my Daughter to leave his Dealership. As I walked onto the sales floor, I said I wanted to speak tp the General Manager. He pointed to a glass walled office and said there he is. The Operations Manager, as that is what it said on the window, had two men in his office so I waited for him to finish with those two men. As I was waiting a man came out of the next office and said he was the used car director. He proceeded to tell me that everyone pays that fee. I explained to him that we agreed to $6600.00 plus tax, title, and license. Our deal did not include a $125.00 document fee. He then said the deal was off. Now, the operations Manager sat there looking and hearing all of this taking place and never came out to see if he could do anything. The door to the operations Managers office, if it had one, was open and we were standing less than five feet from the door. He finally did come out and told the used car manager to get me out of the dealership. I never used any proffanity nor did I call anyone any names, other than the fact that they lied to me. When we got outside the used car manager told me I could pay the fee or he was not going to honor the agreement that we had made. This is a dealership with no integrity. I did not make the mistake of not telling about the $125.00 fee, they did, and still would not honor the agreement. I found it very insulting that the Operations manager did nothing about the situation other than to tell the used car manager to get me out of the dealership. Worst experience I have ever had in a dealership. If they have no Integrity, why would anyone ever do business there??????? Oh, and I was paying cash for this vehicle!!! More

Terrible and timely service experience I took my Chrysler 300 into the Frisco dealership becuase the engine light was on. Eddie, the service rep called and said the engine would need to b I took my Chrysler 300 into the Frisco dealership becuase the engine light was on. Eddie, the service rep called and said the engine would need to be taken apart to find the issue. He also mentioned he felt like it needed a new engine. Quoted 5 hours of tear down time. We asked him to move forward. After two weeks of him telling us it was being worked on, but reps were being pulled for other repairs... my husband called to find out that they hadn't even started. He picked up the car and moved it to another location and company that had it ready OVERNIGHT! With a tune up and some spark plug replacements! way cheaper than a new engine and much better customer serivce. I would not recommend the Frisco dealership for repairs!!! They are NOT timely and do not seem to know what they are talking about! There are plenty of reputible auto repair shops out htere and this is NOT one. More

Purchase Ram 1500 Sales, Finance and Service were all very receptive and helpful. The truck has neen wonderful and once toneau cover and scractch on ram box are complet Sales, Finance and Service were all very receptive and helpful. The truck has neen wonderful and once toneau cover and scractch on ram box are completed i will be thoroughly satisfied. I may have a question about the leveling kit when cover comes in. Thank you More