Frisco Chrysler Dodge Jeep Ram

Frisco’s new service manager from Atlanta will not honor any commitments made by the previous service manager. Good luck to others. We won’t be going back and I even have a prepaid service plan. any commitments made by the previous service manager. Good luck to others. We won’t be going back and I even have a prepaid service plan. More

I received absolutely stellar service from Augustine Flores and Sales Manager Stephen Bruneau! I’ve been coming to this dealership for several years, but this was by far the best sales experience I’ve h Flores and Sales Manager Stephen Bruneau! I’ve been coming to this dealership for several years, but this was by far the best sales experience I’ve had, and not just with Jeep dealerships. They were knowledgeable, courteous, personable and genuine, with absolutely no sales gimmicks or pressure. I’ve shopped around for months, but received the best deal that was possible from these gentlemen, for the vehicle that I wanted. Cannot recommend them highly enough. Sales process was smooth and easy from start to finish, and I could not be happier with a sales crew or the vehicle I got! More

Happy with our service. Vinnie was very responsive and helpful. He knows cars and really worked hard to earn our business. Thanks for a great experience. helpful. He knows cars and really worked hard to earn our business. Thanks for a great experience. More

Always had exceptional service from this dealer. I will drive the 30-40 minutes to get to this location as opposed to the one around the corner from us. drive the 30-40 minutes to get to this location as opposed to the one around the corner from us. More

Customer service excellent. Knowledge of my vehicle coupled with a willingness to investigate or confirm an issue is a winning formula. Have a relationship with this dealer over 3 Jeep vehicles and hig coupled with a willingness to investigate or confirm an issue is a winning formula. Have a relationship with this dealer over 3 Jeep vehicles and highly recommend it. I trust them to be truthful and straightforward. All personnel are friendly and courteous. More

Bait-and-switch I purchased a new vehicle from them in December. Apparently they hit my credit report with 7+ inquiries, depending on which credit report you're look I purchased a new vehicle from them in December. Apparently they hit my credit report with 7+ inquiries, depending on which credit report you're looking at. I go this weekend go see about doing a trade in on a different vehicle. They couldn't meet me where I wanted, so I left and went to a different dealership. They texted me while I was there that they would meet me where I needed to be, so I left the second dealership and went back. They have already ran my Experian there and can see that I meet the criteria for the special rate. Then I'm told we're waiting on "special approval" for the special rate. Why? 2 out of 3 of my credit reports had a score of 700 and 722. One was a 698. I was told by the finance guy that "they are so buy the book - we Always use Experian but their system is down so they went bureau shopping on you and unfortunately the Equifax is 698, so we just need manager approval from their side, and they don't want to do it because of all the recent activity on your report (keep in mind, that was from 3 months ago when they ran my credit and excessive 7+ times for my new vehicle purchase). Then all of the sudden it's "Great news! We got the approval", and I am taken to the office to sign the paperwork. Oh wait, just kidding. The guy gets pulled out within a few minutes and the next thing you know, his manager comes in and says "well, we got the texted approval from our rep, but since it's so late we can't get anyone at Chrysler financial to answer the phone....so there's nothing we can do". They wasted an entire day of my weekend. I lost a good deal on a vehicle at a different dealership because of this dealerships lies and manipulations. The above is a much abridge version but I was told the entire way it was a sure thing, that "just waiting on the manager to get back to the office, just waiting on this, etc". They jerked me around for HOURS and then go as far as to start printing to finance documents to have me sign before telling me "oh sorry.....you're not eligible". More

Parrish in the service department was very attentive and polite and answered ally questions The driver that took me home was very cautious and attentive polite and answered ally questions The driver that took me home was very cautious and attentive More

Christopher Mertz is an asset to the company. Great service, very personable. Service executed effectively and efficiently. Would definitely return. Individual deserves raise and accommodation. Went ab service, very personable. Service executed effectively and efficiently. Would definitely return. Individual deserves raise and accommodation. Went above and beyond. This service department rules! More

No Customer Service Looked at all vehicles inside, outside, no one talked to me, sales people sitting at counter inside front door. Called twice to set up a sales appoin Looked at all vehicles inside, outside, no one talked to me, sales people sitting at counter inside front door. Called twice to set up a sales appointment, asked to talk to sales person on website and got hung up on, called again and asked for another person on the website, they would not put me through, just keep saying. ( I can answer your questions ) no lobby or phone educate. More

Not trustworthy If I could rate below one star, I would. It is very frustrating that they will not honor a "deal", even after they put it in writing and state "Guaran If I could rate below one star, I would. It is very frustrating that they will not honor a "deal", even after they put it in writing and state "Guarantee nothing will change....". Very frustrating process and why they would waste my time, seems to be their game, but why they would waste theirs is beyond me. Regardless, buyer be ware.... More