Frisco Chrysler Dodge Jeep Ram
Frisco, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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6 Hours and No Car I found a used car on their website. I emailed for more info and was promptly contacted. I visited the dealership at 12:00 on Saturday. I was looking I found a used car on their website. I emailed for more info and was promptly contacted. I visited the dealership at 12:00 on Saturday. I was looking at a GL320. I met with Drew Lipoincott. He was very friendly and very nice. We test drove vehicle and checked TVs, electronics and everything. Once we started negotiating. I told him I needed 3 answers. My total amount financed, interest rate and extended warranty. I repeatedly asked for this but he could not give me that info until I talked with the "business" guy. At 3:30 I was told to rush and get my wife and 3 sons so she could sign the paperwork. We returned to the dealership at 3:50. We then sat in the waiting area with 3 young boys until 6:00 to get to the paperwork. Once we entered the office he started entering our information that he had since roughly 3:50. Then the numbers were a little off because he still couldn't tell me the "complete deal". Once the numbers didn't match I laid keys on table to walk out. The finance director with a broken arm barges in and starts talking over eveyone. Says we will make it work. When we look at bottom number they told me they reduced the price of vehicle $745. But all the did was take off the conditioning fee. This was money they spent to get car ready. Yet online it says final price (that was not included). When questioned about this his statement was " we have to list at lowest price to get people here". So even after that we calmly worked out a deal then he says by the way I cannot offer you a warranty! Seriously 6 hours and I finally got the answers with no vehicle. Lots of shady numbers thrown around, no courtesy, no honesty! Stay away they have nothing you can't get somewhere else! More
Thieves, Heartless, Dishonest I purchased a car at this dealership and it was a nitemare. Granted the place is new and all but I will never refer anyone that I know to you. Clearly I purchased a car at this dealership and it was a nitemare. Granted the place is new and all but I will never refer anyone that I know to you. Clearly not the family minded business that you all claim to be but a vulture in disguise. I am a single parent and do not appreciate the fact that I was sold a car that leaks and needs a whole new $1,800.00 sunroof to stop the leaking. Unfortunately, it was a used car that is no longer under warranty. So now, I have a car that I cannot afford to get fixed and the interior is continuously getting messed up every time that it rains. I am soooo disappointed with your company and I hope that you all will never be dealt the hand that you all dealt me. I worked too hard to save the money that it cost for me to get the car. My 2 kids and I had to go without just so we could save for the car and you all stole from us with no second thought. I should have known better than to trust money hungry people like you all. More
Frisco CDJR put a big smile on my face! Not only is this dealership new and clean but their staff is AMAZING! From the moment I walked in everyone is super friendly and has tons of personali Not only is this dealership new and clean but their staff is AMAZING! From the moment I walked in everyone is super friendly and has tons of personality. Being a female in my 20's i figured these guys would look at me like easy prey but they never once made me feel this way. They made sure to ask me detailed questions to ensure I got exactly the right Jeep I was looking for and could afford. I plan on telling everyone to go here and will use these guys again and again in the future! I love Frisco CDJR! More
TOP GUN SERVICE!!! First and foremost, a HUGE "THANK YOU" to Shawn Swenson, Maxx Dooling, Phillip Pratt at Frisco Chrysler Dodge Jeep Ram. I was not familiar with the First and foremost, a HUGE "THANK YOU" to Shawn Swenson, Maxx Dooling, Phillip Pratt at Frisco Chrysler Dodge Jeep Ram. I was not familiar with the Jeep line of cars and all of them drive differently. With the expertise, professionalism and high level of Customer Service, I was educated as to what the best fit for me was, however it took 2 trips back to the dealership to get educated. I would highly recommend that if your considering a Jeep purchase or any purchase, do your homework first, test drive the car, have the sales person show you all the features and functionality "before" you buy a vehicle. I have to single handily say yet one last "THANK YOU" TO Shawn Swenson who is the Managing Partner of this dealership, not that his team doesn't have equal knowledge & expertise, but he sat with me personally for 3 hours trying to get me into a vehicle that best fit my budget. With that, "THANKS" to a great team and I am more than happy to recommend this dealership and these guys and this dealership to anyone in hunt of a new and/or pre-owned vehicle. Go see them ASAP!! To the company that runs this website dealerrater.com, I didn't see any of the 3 names listed when I filled out this review so you may want to go back and add their names. More
Car buying experience I enjoyed my car buying experience! Darius rode with us as we test drove the car and he was very informative and made the ride a lot of fun. I would r I enjoyed my car buying experience! Darius rode with us as we test drove the car and he was very informative and made the ride a lot of fun. I would recommend working with him! More
Morons! I made an Internet inquiry about a new Ram 1500 advertisement. It was a new 2014 leftover for 19 thousand and change. Jural Scott, the internet sale I made an Internet inquiry about a new Ram 1500 advertisement. It was a new 2014 leftover for 19 thousand and change. Jural Scott, the internet sales director called me and we disused it. I told him the I drove by their lot the day prior and it had a green sold tag on the rear view mirror. He said that he would check on it and call me back. When he called back at 12:15 that afternoon, he said that the other buyer (Sam's Engineering) hadn't done anything on the buying process and the Truck was still available and for sale, that I could come by and drive it. I told him I would be there at 2pm. So, at 2 pm, I drive onto the lot and the Truck wasn't on the main lot ready for me to drive. It was still in the overflow lot, just like it was the day prior, with the green sold tag still on it. So, I called Jural and said "Hey, I'm at the truck in the overflow lot. He said I'll be right there. When he showed up, he said wellllllllll....... it is and it isn't for sale. I said "huh?" What do you mean? He said well there is a deposit on it and I can't sell it. WHAT A DUMB xxx chicken xxxx xxxxxxx! I drove next door to Stonebriar Chevrolet and bought a 2015 Silverado with more options for less than the Ram. More
Easy and friendly I went to the dealership to decide between a challenger and a charger. Was greeted by Brandon Ragland. He was extremely polite and no pressure. He gav I went to the dealership to decide between a challenger and a charger. Was greeted by Brandon Ragland. He was extremely polite and no pressure. He gave me the info I needed to finish my choice of ultimately getting a charger. From that point on everything went very smooth. I'm so glad that I chose Frisco Dodge and that Brandon was my Sales Rep. More
Service Sucks! I went in today at 7:00 am to get a basic oil change for my Wrangler. I had a coupon for $34.95 that I had received via e-mail. I decided to get my I went in today at 7:00 am to get a basic oil change for my Wrangler. I had a coupon for $34.95 that I had received via e-mail. I decided to get my tires rotated as well. I did not have an appointment but was the first person at the dealership. 1 hour and 30 minutes later, I was tied of sitting the lobby. I got up to go use the bathroom and saw my car sitting in the lane as if it was done. I figured I would give them some time as the car may have just came out of service. 10 minutes later, no one had come to hand me my keys or ask for payment. I decided to look in the Jeep to see if the Oil Change had been done, and behold it had been. My advisor walked past me as I walked toward him and mumbled something. I thought he said he was waiting on another advisor. I guess I was wrong, because 10 more minutes past. Getting more and more upset, I went to another advisor. He told me he would have to find my advisor and then promptly walked in another direction. My advisor came out another 10 minutes later with my paper work. As he is showing me the cost, I questioned him on why the price did not match the coupon I showed him 2 hours before. He looked confused and walked away, leaving me to stand uncomfortably by the cashiers another 5 minutes. He then came back to explain that he can't lower the price below $37.95. He has already taken out all the labor and can't reduce the amount without General Manager approval. At this point I am beyond pissed and need to leave before I make a scene. I tell him that I will just pay it so I can get out of there. He says nothing and walks away, leaving the cashier to ignore me as well. I have been around dealerships my whole life. I was a porter in my teenage years, most of family are mechanics and my wife dad was a finance manager. I have never been treated with such disgust to have my business before. And to advertise a price for an oil change and not honor it? I am sure that this is not the way things would have been handled if Pat Lobb still owned the dealership. I guess I will have to get rid of my Jeep and buy another Toyota so I can take my vehicle there for service. More
Poor Service and Bad Cars I bought a Toyota Solara from this dealership 2 weeks ago. This was one of the worst buying experience I have ever had. The Sales person I had int I bought a Toyota Solara from this dealership 2 weeks ago. This was one of the worst buying experience I have ever had. The Sales person I had interacted with at the showroom behaved as if he was doing me a favor selling the car. I ended up waiting for over 3 hours for them to do all the documentation. I am not sure why I put up with all this. My woes didn't end there, within 1 week of purchase I started getting some noise from the wheels, when I took the vehicle to Firestone Auto for a check, I found out that there were several issues in the vehicle like Shocks & Structs Problems, Steering and Suspension problems with several thousand dollars of cost of repair. I have been trying to call the FCDRJ but have not been able to get to anybody so far. Don't ever buy car from this dealership. More
Bait and Switch on Used Truck Was interested in a used truck. They posted a price here of about $35,000. When I tried to negotiate the price, they INCREASED the price almost $200 Was interested in a used truck. They posted a price here of about $35,000. When I tried to negotiate the price, they INCREASED the price almost $2000 because of "renovations and repairs" or some such nonsense. The conversation was over at that point. This truck was also used as a demo for several months, and the mileage listed was not correct. Check the Carfax report, and make sure that the dates and mileage makes sense (especially for this dealer, but for any seller!) More