Frisco Chrysler Dodge Jeep Ram

Unable to repair 2015 Chrysler 300C 2015 Chrysler 300C wouldn't start a few weeks ago. We usually use the Denton location, but they couldn't get us in for a week, so we were stuck with F 2015 Chrysler 300C wouldn't start a few weeks ago. We usually use the Denton location, but they couldn't get us in for a week, so we were stuck with Frisco (they took 3 attempts to diagnose/repair an A/C issue with our previous car, a 2010 Chrysler 300). Claimed it was the fuel pump (under warranty) and that we also needed some basic service work. Cool. Got the car back within the week. Car wouldn't start a few days later, on Saturday, October 21, 2017 (our 17th wedding anniversary, btw). Had an appt we could NOT miss that morning and had to get a Lyft there. Service Manager Micah not only lied to us about not being able to find a way to get us a loaner since the only rental car co he'd allow us use was closed (the director confirmed they could've helped us during our conversation Monday), but Micah was so rude on the phone that he almost drove my disabled husband into a delirium episode in the middle of the Historic Downtown Denton Square before my husband gave me the phone. Micah proceeded to lie, talk over me and finally go into CYA mode when I mentioned how my husband's disability makes him easy to take advantage of. When I say delirium episode, I mean he actually doesn't know who I am after 20 years of knowing each other. Happy anniversary to me. So, after canceling our anniversary plans, getting stuck eating a burger for our big night out...at 3p, and paying for another Lyft home, my husband had to sleep away the rest of the weekend to recover until they came to get the car Monday morning. We were promised reimbursement for the two Lyft rides, which we haven't received yet. Called us later that afternoon to let us know it was ready to pick up and that they must've installed a faulty fuel pump because that was again the issue. Sure, okay, that can happen. Right? Picked the car up Tuesday morning. By Thursday afternoon, the car almost wouldn't start. They came and got the car on Thursday night and dropped off a loaner (despite Micah swearing up and down they don't have a loaner program a week ago). We just heard from them this morning. Can you guess what the issue was? Anyone? Bueller? Yeah...fuel pump. Except this time, Cody told us that the issue was that we'd put bad gas into our car. Here's the thing, we haven't had to put a single drop of gas into our car since before the FIRST time they picked it up and said it was the fuel pump because we haven't had a vehicle that consistently worked long enough to need a fill-up. (Our commute is like 6 miles.) At this point, I have ZERO confidence that they have any idea why a car we've owned for less than a year continues to have issues starting. Not only do I not recommend bringing your car to this dealership for service, but I can't recommend buying one from them either at this point. Seriously, drive an hour or two out of your way to a Chrysler dealership that at least pretends to care about repeat customers. I have already completed the survey that was emailed to me a week ago and will now send a more detailed email directly to Chrysler corporate regarding this ongoing situation. Note: I WILL update this review if they make things right, but I'm so beaten down by their lack of service and compassion for the repeated chaos they've caused in our life that I have severe doubts about whether they care enough to attempt to make this right. More

Poor service Called with quote of $800 called back later and went up to 1800. We picked it up and sent to another dealer & it cost 650.00 to repair Called with quote of $800 called back later and went up to 1800. We picked it up and sent to another dealer & it cost 650.00 to repair More

Good service I have gotten very good service at this dealership . I called on Thursday and got in Fridsy morning and they did the service while i waited , just one I have gotten very good service at this dealership . I called on Thursday and got in Fridsy morning and they did the service while i waited , just one hour. More

A/C not blowing from the vents I took my 2010 ram to Frisco Dodge because the A/C would not blow from the vents. The diagnosis was the recirculation door actuator was going bad. Th I took my 2010 ram to Frisco Dodge because the A/C would not blow from the vents. The diagnosis was the recirculation door actuator was going bad. They told me it would be about $1100 to repair because it was 6 hours labor. I declined the repairs and went to pickup my truck. When I got it, it was not fully put back together. The glove box was out and part of the dash was taken apart. Not a very big deal but I did put it back together myself. After watching a video on YouTube I repaired my truck myself for $30 and took less than one hour. Six hours worth of labor is a complete rip off! More

New purchase of my Dodge Ram Rebel I had a great experience with Ryan at Frisco Dodge. He was very informative and took the time to show me the total list of options on my new Rebel. I I had a great experience with Ryan at Frisco Dodge. He was very informative and took the time to show me the total list of options on my new Rebel. I would recommend Frisco Dodge to any potential buyer who my be looking. More

Professional across the board Cody, the service manager, was efficient, professional and courteous. From the moment I pulled into the dealership, to the time they were done, he ma Cody, the service manager, was efficient, professional and courteous. From the moment I pulled into the dealership, to the time they were done, he made sure I understood the situation and walked me through ever step. More

Great service department Cody is always very professional and easy to deal with! He's been my lead service guy for a few years now it's always great dealing him! He knows his Cody is always very professional and easy to deal with! He's been my lead service guy for a few years now it's always great dealing him! He knows his stuff!! More

STEER CLEAR OF THIS DEALERSHIP I have had my Ram 1500 in this dealership (service) five times for the same reason (tire pressure sensors) in the past four months. They swear they ha I have had my Ram 1500 in this dealership (service) five times for the same reason (tire pressure sensors) in the past four months. They swear they have replaced every part involved with this system (some of them two or three times). The last time they told me they were escalating the problem to a regional engineer. I was supposed to get a call back (the next day) once they talk to him. It has been a week and no call back. I called and left messages for the General Manager (Shaun Swenson)hree days in a row. I was told he would return my call. I still have not heard from him. As for them escalating the problem, I spoke to the service writer and he told me that the engineer said there was nothing they could do about it. They must think I am stupid. I called the Chrysler customer service line. Every thing that is ever done on a vehicle is documented on their system. They told me that an engineer ever saw or discussed my vehicle in the month of July. It would be fully noted if they had. This dealership has been trying to get me to trade in my vehicle. Yeah right . . . When xxxx Freezes Over. I would never buy or take another vehicle back to them for service. I have a problem when it comes to dealing with liars. More

Total Mistatements of Material Facts by definition is Fraud Earlier in the month of June I wrote a stellar review of the Sales Team of Frisco Dodge which I now must "Retract in Warning" due to the conclusion of Earlier in the month of June I wrote a stellar review of the Sales Team of Frisco Dodge which I now must "Retract in Warning" due to the conclusion of a recently purchased factory ordered Challenger 392 vehicle on June 29th. Once my newly order vehicle came in and the financing stage took place all ethical honest salesman ship went to "xxxx in a hand basket". I requested 84 month financing approval before the delivery to estimate my down payment, I have another vehicle I need to purchase a Jeep Grand Cherokee for my college daughter next spring. I was told by one of their Sales Managers due to my credit score, which was over 700, that the best rate available to me from the lender was 4.66% a week before the car came in for delivery from the factory. I then suggested to him that I should personally seek out my own lending because I have had lower rates offered in the past 5 years with 3 previous New Dodge purchases without any question of my credit being an issue. However I was advised in the sincerest way, by that Sales Manager that "only our dealership can get you the best rate possible because we do so much volume business with these lenders everyday and have a special business relationship with them, and going direct yourself will only end up with a higher rate than the one now offered and I would only be wasting my time". So being the ethical trusting business man and Decorated Veteran I am, I took him at his word as being truthful and did not give the rate he offered another thought. Then when the car came in from order and I got into the financing office with their Finance Manager he said the same thing but with a twist.... differently, my daughter a Psychology Major working toward her Masters degree at UT Southwestern caught his statement then, as being different than the one given just a week before when the Sales Manager had deterred me from seeking out my own financing in discussion about getting a lower available rate. Pressed for time, I signed the paperwork and bought the car along with very unusual pressure to buy (3) different extended warranties, one that cost $1,820 needed due to what was described as the 3 complex computer systems in the Dodge 392 Challenger that may fail at sometime in the future, making me think why would Dodge design a defective vehicle that requires additional warranties within the first 7 years of ownership? But I purchased the warranties with his assurance that I could request a refund if I changed my mind. Then after the weekend I bought the car I called "The Mechanic Extended Warranty Company's" service center and found it to be in Monterrey Mexico, where I was on hold for over 25 minutes just to speak to someone in customer service who said I did not have a warranty in the system! Now back to the financing issue, making any false statements of material known fact when dealing with money, or property is the very definition of FRAUD. The absolute best rate that both the Sales and Finance Manager said was available to me at 4.66% due to my credit, was a blatant lie. I called the Credit Union where they financed the vehicle after the weekend, just two business days after the purchase date and found out that if I applied through them directly with them looking at my credit application on file from the Frisco Dodge Dealer I would have received rate of 3.46% for 84 months with no application fees! That over the 84 months of the loan is a savings of over $3,000! I further found out that the dealer after getting the approval for me before the vehicle had arrived at the dealership, and rate announced to them from the Credit Union of the available 3.46% marked it up and sold the note back to the Credit Union for a fee plus to spread rate of the difference between the 3.46% and 4.66%, intentionally and falsely misinforming me not once, but several times, by two different Frisco Dodge Managers. Lesson leaned, I should have trusted my first instincts of taking the time to apply for my own financing when the rate of 4.66% sounded far to high for my income and credit score. But I am happy to say that once the Credit Union Management found about about the multiple misstatements and all the false communications provided to me by the Frisco Dodge Team regarding the financing in this transaction they stepped up for me and are now in the process of rewriting the note at the lower qualified rate of 3.46% for the 84 months. Thank you Credit Union for your ethical Customer Care! That is not all, I have now for the entire week since taking possession of the new car sent seven (7) separate emails to their New Car Sales Director to cancel all three of the warranties purchased after finding out the one with The Mechanic Service Contract is customer serviced out of this country, and the others upon closer inspection and research are basically useless to me for what they covered or protected and still have no response from him on this matter. Warranties purchased at Auto Dealerships by law are refundable and cancel-able upon written request by the consumer, I have been told by both the Texas Attorney Generals Consumer Complaints Office and The Texas Motor Vehicle Enforcement Division in Austin, of which this morning I have filed complaints to both about this whole mess of a new car purchase from Frisco Dodge. While the Service Department at Frisco Dodge has been great with my last vehicle purchase now one (1) year later, if it takes deceptive sales practices and direct lies to simple questions to purchase a vehicle I can no longer recommend this dealership to anyone..... "Caveat Emptor" (Latin phrase for, Let the Buyer Beware). I am certain that other Dodge dealerships in the Dallas / Ft Worth area have both ethical sales practices rather than thinking the consumer is stupid or uneducated and won't find out the truth, which inevitably always comes to light in business. Do your due diligence before you buy a Dodge, to find the dealer you can trust, I myself even if they now offered me a FREE vehicle after this experience to go back to Frisco Dodge would not even consider accepting it, for fear that something hidden and supposedly unknown to me would be wrong with the offer. BD McGann / Prosper, Texas More

Maintenance service care The rep who took care of me this visit, Cody, is super! He has been with this service center for the couple years that I've been coming. He has always The rep who took care of me this visit, Cody, is super! He has been with this service center for the couple years that I've been coming. He has always been exceptional. Always has a smile, always courteous, listens and thoroughly looks after my car's needs. More