Frisco Chrysler Dodge Jeep Ram

Rude and Unprofessional (Service Dept) Tim in the service department was extremely rude and refused to look into any questions. Had to call the manager to get my work done. When we arrived Tim in the service department was extremely rude and refused to look into any questions. Had to call the manager to get my work done. When we arrived to pick up the vehicle, he refused to drive the car around to front for my mom (who is a senior) stating “I don’t get in small cars and drive them, I drive a truck.” My car was a convertible, but the size of a regular sedan. Awful experience, do not use this dealership for service. More

MICAH BEST SERVICE PROFESSIONAL I HAVE DEALT WITH EVER! I have had Micah handle my service for 3 different Dodge vehicles I own now for over 3 years. He is always responsive, clear with all his communicatio I have had Micah handle my service for 3 different Dodge vehicles I own now for over 3 years. He is always responsive, clear with all his communications on ever issue, timely with everything required and is the primary reason I continue to keep coming back to Frisco Dodge. Taking any vehicle in for service is time consuming he is always caring and courteous of our family time restraints working around our busy school and work schedules. My highest personal and professional regards for Micah, and wish him continued success. The McGann Family, Prosper Texas More

Excellent service department They’re always friendly and are usually able to answer any questions right on the spot. It’s never a pain to get my Jeep services at this dealership l They’re always friendly and are usually able to answer any questions right on the spot. It’s never a pain to get my Jeep services at this dealership like it is at others. More

Good intention on problem solving This dealership is flexible on options, not push hard on extra purchasing. Employee has good intention on solving customer problem, nice guy. Waitin This dealership is flexible on options, not push hard on extra purchasing. Employee has good intention on solving customer problem, nice guy. Waiting time is a bit too long, short of hands. While, car dealer always needs to talk with customers with great patience. More

Unprofessional and poor customer service Took my 2017 Jeep with a full warranty to service electrical and they want to charge me for , and the car was there for over a week and was not fix Took my 2017 Jeep with a full warranty to service electrical and they want to charge me for , and the car was there for over a week and was not fix More

Fast and enjoyable experience Rick, Tabiasjackson, and Tracy took great care of me. They were mindful of my time constraints and got me into exactly what I wanted. I have worked wi Rick, Tabiasjackson, and Tracy took great care of me. They were mindful of my time constraints and got me into exactly what I wanted. I have worked with this dealership 3 times now and have always had a great experience. More

Lazy and unprofessional Unprofessional and lazy. I tried to return my Jeep lease and they said I couldn’t do it until Ally does my 3rd party inspection. Per Ally the dealer Unprofessional and lazy. I tried to return my Jeep lease and they said I couldn’t do it until Ally does my 3rd party inspection. Per Ally the dealership has to fax over paperwork ( this is their policy) then they send someone out to the dealership to inspect it. I called Huffines and no problem ...told me to bring it in and they would take care of it. I have heard bad things about this dealership and now this confirms it. More

Worse than bad DO NOT GO HERE!!! I saw a listed 2018 Jeep online with a competitive posted price, so I called them to inquire additional details. The internet sale DO NOT GO HERE!!! I saw a listed 2018 Jeep online with a competitive posted price, so I called them to inquire additional details. The internet salesman swore up and down that they had the actual car in their inventory and that the posted price was correct. So my wife and I drove over right away to check it out in anticipation of purchasing the vehicle. When we arrived, the “games” began... 1) the Jeep was rhino, NOT black as stated online; 2) a Dallas Cowboy player magically took the Jeep and they couldn’t find him (even with GPS tracking); 3) the posted price was way off since they’d now have to order another similar Jeep via dealership trade; 4) the financed offer we agreed on prior was inconspiculously changed on another sheet at the last minute; and 5) they tried to intentionally skip portions of loan paperwork blaming computer software problems. Seriously, be extremely cautious if you attempt to make a car deal with their rookie/new staff! Save your time, money, and peace of mind by riding the bus until you find the right car at another dealership! More

Good Service Provides good service and valuable advice when extra services are needed so vehicle stays reliable. Take many road trips and would rather fix it now v Provides good service and valuable advice when extra services are needed so vehicle stays reliable. Take many road trips and would rather fix it now versus a breakdown on the road. Service has been spot on for this thus far. More

Listened and Got it done Ryan and the staff were great and took took time to show my wife everything she wanted to see. When the right Jeep was chosen, they listened and were Ryan and the staff were great and took took time to show my wife everything she wanted to see. When the right Jeep was chosen, they listened and were able to get our lease right where we needed it. I'd recommend them to someone looking for a new car. More