Frisco Chrysler Dodge Jeep Ram

Christopher Mertz is an asset to the company. Great service, very personable. Service executed effectively and efficiently. Would definitely return. Individual deserves raise and accommodation. Went ab service, very personable. Service executed effectively and efficiently. Would definitely return. Individual deserves raise and accommodation. Went above and beyond. This service department rules! More

No Customer Service Looked at all vehicles inside, outside, no one talked to me, sales people sitting at counter inside front door. Called twice to set up a sales appoin Looked at all vehicles inside, outside, no one talked to me, sales people sitting at counter inside front door. Called twice to set up a sales appointment, asked to talk to sales person on website and got hung up on, called again and asked for another person on the website, they would not put me through, just keep saying. ( I can answer your questions ) no lobby or phone educate. More

Not trustworthy If I could rate below one star, I would. It is very frustrating that they will not honor a "deal", even after they put it in writing and state "Guaran If I could rate below one star, I would. It is very frustrating that they will not honor a "deal", even after they put it in writing and state "Guarantee nothing will change....". Very frustrating process and why they would waste my time, seems to be their game, but why they would waste theirs is beyond me. Regardless, buyer be ware.... More

If you have a different dealer to use I'd go there. I've left multiple messages regarding a repair on my car over a month ago now and they won't ever return my calls. It was like pulling a tooth when they h left multiple messages regarding a repair on my car over a month ago now and they won't ever return my calls. It was like pulling a tooth when they had my car as well to get ahold of them to figure out if I had to pay for my rental over and over. They made me pay for a rental when it was their fault my car was there for two weeks. They said they had to wait on a third party to verify what they found (which is fine) then when they ordered parts the wrong parts came (I understand this too) but why force me into paying for my rental when I could have had my car finished much sooner. There's other issues as well so I guess I'm looking for a different dealership now, one that'll actually return my calls. On top of it all I was dealing with the service manager this whole time. He is the one that won't return calls or anything. To add to this I had an issue with my air conditioning cutting out after a little while if it was not in fan speed 3 or 4. Well this got old very fast when you either had to have it blasting on you or off. They never could find the problem. They were fine at first thing to help me out but then they eventually charged me ~$500 for a repair they were available sure about. My car still is doing the same thing. They still can't find the problem. So I was like I should get my ~$500 back since that wasn't my problem. Haha yeah right. That went on for a few months. Then after that is when the above paragraph started happening. They quit returning my messages. In fact I called the other day to ask a simple question (btw I gave up on even talking about my a/c now, just dealing with it) and the receptionist answered and too my info and still haven't heard a thing. It's like I'm black listed because they can't figure out my vehicles issue. I've never had a problem like this before. And I've raved about everyone down here since moving here. Not anymore. More

Buying a car! I bought my vehicle from Hunter B and Danny Easton. They were amazing from the minute i called in about a vehicle till weeks after i bought the vehicl I bought my vehicle from Hunter B and Danny Easton. They were amazing from the minute i called in about a vehicle till weeks after i bought the vehicle. I recommend if you're in the market for a vehicle to buy from them!! More

Experience was easy and stress free Everyone was super nice and helpful. The process was one of the easiest we have ever experienced. The process was very fast and we did not have to w Everyone was super nice and helpful. The process was one of the easiest we have ever experienced. The process was very fast and we did not have to wait forever to make a deal. More

Incompetent and Disrepectful This dealership was unable to get their paperwork straight and has asked that we return twice after purchasing the vehicle to complete additional pape This dealership was unable to get their paperwork straight and has asked that we return twice after purchasing the vehicle to complete additional paperwork/forms that they did not fill out properly on the initial sale. The salesperson was rude and argumentative. I would not suggest this dealership to anyone looking for a good experience. More

Great help! Our experience at Frisco Jeep was great! They worked and with us to get exactly what we wanted! Konan was helpful and knowledgeable and a pleasure to Our experience at Frisco Jeep was great! They worked and with us to get exactly what we wanted! Konan was helpful and knowledgeable and a pleasure to work with! More

Great Experience Sarah was super helpful! We looked at multiple vehicles together and she was very patient in the process! I’d definite recommend, it was a great exper Sarah was super helpful! We looked at multiple vehicles together and she was very patient in the process! I’d definite recommend, it was a great experience! More

Nothing but Incompetence and lies I took my vehicle there about 3 weeks ago because it started acting funny. As soon as I started the engine, it started accelerating on its own to abo I took my vehicle there about 3 weeks ago because it started acting funny. As soon as I started the engine, it started accelerating on its own to about 40 MPH. Frisco CDJR came up with a diagnosis as a "faulty gas pedal" and charged me $376.00 Apparently a faulty gas pedal is not covered under the certified pre owned warranty. About 3 days after I got the vehicle, the same issue happened again. The vehicle started accelerating on its own to about 40 MPH. This happened when my wife was picking up my infant son. I called and spoke with a manager in the service department. He said that the vehicle needs to be towed and stated "I will take care of the towing expense". This time the diagnosis was "faulty wiring harness". Total cost $2031 plus taxes and shop fees. Again though the vehicle accelerates on its own and is a serious safety issue, I was told this is not covered under the warranty. Total cost after taxes and fees came to $2271. I asked that for the $376 I paid for the "Misdiagnosis" of a faulty gas pedal be deducted and I was told yes. When I picked up the vehicle, not only the $376 was not deducted, but I was charged $80 for the tow, which I was told by a manager that he would personally take care of. The manager sent me a text stating the he paid for the renal vehicle while mine was in the shop and that an additional $117 was reduced. Total lies. If the vehicle was diagnosed correctly the first time, there would not be a rental charge. I am never taking my vehicle to Frisco CDJR again. People there are incompetent and lie. KC More