Frisco Chrysler Dodge Jeep Ram

Frustrated that I had to wait 3 hours for oil change/tire rotation. Been customer there since 2016! I’m on my third grand Cherokee leased at this dealership even though I live right by Huffines. My servic rotation. Been customer there since 2016! I’m on my third grand Cherokee leased at this dealership even though I live right by Huffines. My service advisor was awesome. He made it right for me. But this is a simple service and I had an appointment! The service department has declined at this dealership over the years. In today’s world there’s too many choices for car service. Most of the oil change places get you in and out in less than 30 minutes. Only reason I’m returning to dealership is because I purchased the service agreement up front. Hoping management can fix this issue More

stayed true to their pure price promise! no xx, super easy process, super nice people! no xx, super easy process, super nice people! More

The representatives did a good job explaining the repairs and communicated well throughout the entire 2 day process. A lot of time I delay non priority maintenance with my Pacifica because Chrysler doesn't h and communicated well throughout the entire 2 day process. A lot of time I delay non priority maintenance with my Pacifica because Chrysler doesn't have loaner cars. I've been told no dealerships do it anymore, but I've been given a loaner all day from Subaru for a 2 hour job on my Outback. More

I came in for a brake inspection, they said "we'll call you soon". They had my car all day, no phone call; I called at the end of the day, no answer. The next morning I got an email with $7,800 service est you soon". They had my car all day, no phone call; I called at the end of the day, no answer. The next morning I got an email with $7,800 service estimate for 13 repairs. The rear brake pad repair ($550) is the only reason I took my car in for service. I called (they finally answered) and said "do nothing, I'll be there in 10 min to pick up my car and take it somewhere else." When I arrived they handed me a $279 bill for "diagnostic fees". Obviously I refused to pay, left immediately. Next day I was at Brakes Plus at 8am. Left at 10am with new rear brakes pads and resurfaced brake rotors. Total bill: $380. More

Great service and communication from sending out a reminder about my appointment to keeping me up to date on the status of the work being done. reminder about my appointment to keeping me up to date on the status of the work being done. More

Carey provided one of the best service experiences that I’ve had for my town and country. He communicated well, was fair on the charges, and provided various alternatives for addressing the issues with my I’ve had for my town and country. He communicated well, was fair on the charges, and provided various alternatives for addressing the issues with my vehicle. I wish all service advisors were as easy to work with as Carey. More

Impressed with new management/ all the personnel from selling a car to the service on my jeep have been very impressive. Davis Pham has been my service manager and he’s done a great job. selling a car to the service on my jeep have been very impressive. Davis Pham has been my service manager and he’s done a great job. More

Your sevive is very impressive and kind. I could save my time. Very good advisor I could save my time. Very good advisor More

Cedric was awesome and provided great service, we will defiantly recommend and come back to purchase our next vehicle. defiantly recommend and come back to purchase our next vehicle. More

Derrick Johnson thank you for all your help! Professional, attentive, well spoken and knowledgeable. He took the time to show me my coverage and made sure all my requests were completed. Professional, attentive, well spoken and knowledgeable. He took the time to show me my coverage and made sure all my requests were completed. More