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Friendly Ford of Crosby
Crosby, TX
237 Reviews
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237 Reviews of Friendly Ford of Crosby
May 02, 2012
The car buying experience was painless however, after we took the car home 2 weeks later Austen kept calling us and harrassing us about the down payment even though we had worked out an agreement. He was ba took the car home 2 weeks later Austen kept calling us and harrassing us about the down payment even though we had worked out an agreement. He was backing out of that agreement and wanted it a couple days later or he said he was going to repo our vehicle. Mind you our first car payment wasn't even due yet. He also called a reference of ours and shared our personal information with them. When we went in to make a partial payment we gave the money to the cashier and got our reciept, later that day he called asking if we made a payment and when we said yes we have the reciept he started being very rude and telling us that we were being sneaky that we didn't come to him. He didn't sell us the car, he is not the person we pay, we shouldn't have to see him. He is extremely rude and harrassing and went as far as hanging up on us. We were going to go and buy another vehicle for us so that we can have 2 cars after this one was paid off, but now we will be going to a different dealership because no one should be treated this way especially when our first car payment isn't even due yet and we still haven't recieved our tags. More
by harrased2012
Employees Worked With
Ken
August 30, 2011
This was the first time (in a long time) that I didn't feel like the dealer got the best of me. I needed a car with good gas mileage for work commute. The salesman was still a salesman and, of course, t feel like the dealer got the best of me. I needed a car with good gas mileage for work commute. The salesman was still a salesman and, of course, tried the typical jargon on the first test drive for a car that definately felt every one of it's 100,000 miles. However, once we began a conversation other than sales, he backed off a bit and led me to a perfect ride. I was even able to negotiate the already reduced price. The staff was all friendly. I pre-arranged my test drive so there wasn't any surprises or salesmen racing around like vultures when I drove in. It was actually a pleasant experience. More
by Spazsportz
Employees Worked With
Javier
August 17, 2011
Had my 1994 ford explorer serviced here. They flushed the cooling system and I told them the temp gauge was not moving of the cold mark. They checked out and found the thermostat was stuck open. I said to re cooling system and I told them the temp gauge was not moving of the cold mark. They checked out and found the thermostat was stuck open. I said to replace it and they came back to me and said they did not have in stock and it was already late in the morning and they said they can get one down the street at the auto parts, and I told them I did not want an aftermarket thermostat, I had trouble in the past from aftermarket crap. The service advisor assured me it would be a good part so I consented on his word on the thermostat. They installed aftermarket thermostat and finished my vehicle. On my way home and I live in Jacinto City by the way. The vehicle started overheating and got it home. Call Friendly ford and they said bring it back, so I did. They checked it and said the system probably had air in system so they took it to the service area and checked and road tested, told me it was ok. I took vehicle home and the temp gauge kept fluxuating between normal and hot and was not right to me. Also when I got home and checked under the hood I found they broke my hood prop rod holder and broke some hood clips as well. I had to go buy these parts and install myself. They broke the parts and never said anything about it. So I took my explorer to my mechanic friend who I knew for years. He checked out the vehicle and found the thermostat was defective, no good. So I went to Champion ford by my job and bought the motorcraft thermostat and my friend installed it and had no more problems. I talked to Damon and wanted a refund on the parts and labor on the thermostat, which was around $150.00 and he refused. Said I did not deserve the refund because I did not bring back to them. After the experience I just had with them , there was no way I would take my vehicle back there. I got with the general manager there and he called me with Damon on a conference call with me. I pleaded my case and Damon refused to refund my money. I really think this is sorry service and would not recommend this dealer to anyone. I would not take my little red wagon to them if I had one. More
by hem982
Employees Worked With
Damon service manager
January 04, 2011
After taking our truck here three different times (within less than a month) and have three different fuel injectors replaced, and STILL not fixing the vehicle, we took it to planet ford. I think Friendly m less than a month) and have three different fuel injectors replaced, and STILL not fixing the vehicle, we took it to planet ford. I think Friendly must have a thing for replacing parts that were never the problem, such as the three different fuel injectors on our truck. They cost us a couple of thousand dollars, and never solved the problem. I wouldnt take my truck there to get it washed now. More
by katt9797
Employees Worked With
Brian in the service deptartment
November 04, 2010
Salesman and Manager lied to me to get me into the dealership. I drove almost 2 hours to get to them to look at one car. Price was talked about beforehand on phone. I explained to them I was willing t dealership. I drove almost 2 hours to get to them to look at one car. Price was talked about beforehand on phone. I explained to them I was willing to give them $5000 cash OUT THE DOOR. I not asked once but THREE times to make sure we were agreed and the salesman said the sales MANAGER told him to tell me to come in and would get me what I wanted. I told him that I did not want to waste my time or gas if this was not what was going to happen. Rushed to get there drove the car and liked it until we got in the office and they wanted to offer $5000 DOWN and PAYMENTS that would put the car up over the retail price. They said they were a small dealership that got business on word of mouth. So word of mouth it is! More
by ambernricketts
Employees Worked With
Andrew & Sales Manager
April 19, 2010
mr ramirez told me that eggs are cheaper in the country and so are fords.. man was he right--what an excellent deal the dealership made me and who would of thought that they are just 20 minutes from dowtow and so are fords.. man was he right--what an excellent deal the dealership made me and who would of thought that they are just 20 minutes from dowtown houston. the friendly ford certainly held up to thier name with friendly sales and i expect the same with service. thanks freidnly ford More
by ctrader77
Employees Worked With
david ramirez
April 19, 2010
I had the best experience of my life at Friendly Ford. I had the best experience of my life at Friendly Ford. Their service was impecable and I was very happy to do business there. I have been trying to t I had the best experience of my life at Friendly Ford. Their service was impecable and I was very happy to do business there. I have been trying to trade-in my 2007 Ford Expedition for months and no other dealer was willing to work with except Friendly Ford. My husband and I were able to purchase the Platinum Package F-150 that I have been wanting thanks to their determination to satisfy us as a customer. If you read this and are in the market for a vehicle, go to FRIENDLY FORD and ask for Mike Crawley. He was our salesman and he was the most professional individual that I have ever met. He will not let you down. Thank you, Valued Customer More
by thawkins
Employees Worked With
Michael Crawley
