Friendly Ford of Crosby

Amazing car buying experience I had a wonderful car buying experience at Friendly Ford. The salesman, Terry was very informative and professional. I could of easily bought my car I had a wonderful car buying experience at Friendly Ford. The salesman, Terry was very informative and professional. I could of easily bought my car from a dealer much closer to home, but I chose to drive out of my way and go to Crosby. This dealership is friendly, knowledgeable and professional. They went out of their way to help me purchase just the right vehicle for my budget. The transaction was smooth and I did not feel rushed. I would highly recommend buying from this dealership. More

Worst buying experience yet!! So bought two vehicles from here in the past 12 months and the expedition i noticed service quality had deteriated from past 2 vehicles i purchased fr So bought two vehicles from here in the past 12 months and the expedition i noticed service quality had deteriated from past 2 vehicles i purchased from them. I sent my wife to purchase expedition while i was at work and setting price over the phone and after talking her into a few terms that wasn't in the agreement the service after the sale was complete has been even worse. The mustang experience has been even worse flat out lied to by salesman and sales manager and we owe items still not done but was told pretty much scratch deal or live with it after two trips there wasting my time after being told over phone it was complete just to arrive and see it clearly wasn't. The new attitude here from what i can tell is tell the customer what they want to hear and make empty promises to make the sale then screw them after papers are signed. Left review on their site and contact info for dealership owner and have not heard from anyone. 12th vehicle purchase. Fourth over 15yr time period and absolutely the worse. I also have emails and documents from signing backing up every lie i was told from employees. More

Long time customer - first time complaint We have purchased THREE vehicles from Friendly Ford within SIX years. We try to remain loyal customers and establish a good relationship with our loc We have purchased THREE vehicles from Friendly Ford within SIX years. We try to remain loyal customers and establish a good relationship with our local, small dealership. We upgraded with every purchase (by tens of thousands of dollars). Well, our last purchase was basically a lemon. Granted, the problems with the truck are not the fault of the dealership, but you would think they would want to make it right for a LOYAL, LOCAL customer. We wanted to give the dealership the opportunity to resolve the issue (friendly customer service, right?) before proceeding with any lemon law complaints. They said "come in and we will work out a trade." Well, it was the same old song and dance, as with any trade. We were offered $10K less than what we purchased the truck for five months ago, which is $7K under NADA value. We even considered upgrading again, which would have been MORE money in THEIR pocket. I'm not asking for a free ride, I'm just asking for what I paid for. If you spend $50K on a vehicle, it should operate flawlessly, or warranties should easily fix any problems. Unfortunately, my truck's problems are pretty much beyond repair, and I just want the new truck I bought to operate like a new truck should. If/when management reads this, they will know which customer they are dealing with. I will be reviewing this dealership in every place possible to share my experience with other existing and potential customers. More

Great Experience I went in thinking I couldn't really get what I wanted (an Edge) and would settle for an (Escape) - Tillman my sales person let me look at all the inv I went in thinking I couldn't really get what I wanted (an Edge) and would settle for an (Escape) - Tillman my sales person let me look at all the inventory and helped me find an Edge that I could be comfortable affording. Having looked online for over six months - the price was very fair for a gently used Edge - I didn't even haggle as I felt that it was that fair. I had already gotten pre-approved financing before coming, but Tillman suggested that I let them see what they could find for me - that saved me over 1% and I got an excellent finance rate with the help of Humberto the Finance Director - I almost got a new car interest rate on a used vehicle. I hate car shopping - they made this experience painless and quick - I'm feel like I was fairly dealt with, got a fair deal and am very happy. I highly recommend Friendly Ford in Crosby - they're worth the drive. More

never buy anything from them they will lie to you i brought a 2010 F-150 Pre certified with a 12,000 mile bumper to bumper warranty and the leather sets started to wear and crack they refused to fix i brought a 2010 F-150 Pre certified with a 12,000 mile bumper to bumper warranty and the leather sets started to wear and crack they refused to fix it and they said i had $14.95 oil changes and ever time i have it done they try to charge me $49.95 and it takes them 30 plus minutes or more to get the $14.95 approve i would not buy tricycle from them they will lie to you big time and there was other things they was to fix and they refused to fix it More

Absolutely amazing These guys are by far the best dealership I have worked with. My husband got a new job and so we needed a new car because we only had one vehicle. The These guys are by far the best dealership I have worked with. My husband got a new job and so we needed a new car because we only had one vehicle. They had what we wanted...worked with pricing and financing, and now I am driving the car of my dreams and love it. Would recommend them to anyone and everyone I know!!!! More

Excellent and professional! Very professional and fast. I was treated very respectfully I would definitely recommend this dealership to any in the market for a new or used vehicl Very professional and fast. I was treated very respectfully I would definitely recommend this dealership to any in the market for a new or used vehicle. More

excellent They were very friendly and helpful. Help me decided which vehicle was right for me. Took thier time in answering all my question. Would definitely re They were very friendly and helpful. Help me decided which vehicle was right for me. Took thier time in answering all my question. Would definitely recommend to others. More

great service I am very happy with my new car??awesome staff the sales man made me feel so comfortable would definitely recommend people to come down and check it o I am very happy with my new car??awesome staff the sales man made me feel so comfortable would definitely recommend people to come down and check it out. More

Always Friendly at Friendly Ford I've bought several vehicles here. But my most precious vehicle is my 2011 F-150. Driven 217000+ miles. Its the meaning of built ford tough. I'm very I've bought several vehicles here. But my most precious vehicle is my 2011 F-150. Driven 217000+ miles. Its the meaning of built ford tough. I'm very happy with my truck. I'm happy with the service I get at Friendly Ford. They take care of "Shadow". I go to Friendly Ford to do all the services, because I know they'll take good care of "Shadow". My job requires my driving lots of miles. Friendly Ford knows this and they go out of their way to take care of me and shadow. I would completely recommend Friendly Ford to everyone. Thanks Friendly Ford, keep up the great work. Love you guys like a family. More