Friendly Ford of Crosby

Worst dealer i have ever dealt with! this is my second encounter with this dealership and this time was bad enough to write a review. The service department manager has no customer servi this is my second encounter with this dealership and this time was bad enough to write a review. The service department manager has no customer service skills and needs management skills. My main goal was to schedule my truck for the recall that ford has for the fire under the hood. to keep this short i hung up on the manager . immediately called another dealership the truck will be in for the repair next week. I recommend you do not service your vehicle here. I recommend you go to, any other ford dealership to buy a car from. More

James Moos did a fabulous job of finding us an F250. Need more people like him. We literally work 150% on our needs. When I get ready to upgrade, I’ll call him. Thank you Janie Arnold Need more people like him. We literally work 150% on our needs. When I get ready to upgrade, I’ll call him. Thank you Janie Arnold More

LIARS! Their internet price is a total lie. Drove 1.5 hrs and they wouldn't honor the advertised price. Tried to add oil changes, can't use, nitrogen in tir Their internet price is a total lie. Drove 1.5 hrs and they wouldn't honor the advertised price. Tried to add oil changes, can't use, nitrogen in tires among other things. Avoid at all costs and don't waste your time. More

Poor service , Took truck in for check engine light, for timing, now the truck after 2 months of being in service department has a blown engine. and has never left there since day of taking it in for check timing, now the truck after 2 months of being in service department has a blown engine. and has never left there since day of taking it in for check engine light. 1.Have asked to talk to main manager or owner and no one will let me get past service manager. 2. they told warranty company debris in oil caused oil pump to fail causing bearings to fail, then claim they didn't when even the service advisor told me same thing. 3. when went there today to look personally the service manager told mechanic not to talk to me and to go back in because i had asked if anything fell into the front of the oil pan, 4. the whole front of engine timing components that was all supposed to been replaced on initial repair are all disconnected from the engine as well as oil pan some parts on top of engine some in back of truck, 5. also the dash cams in my truck which automatically record front and back have there SD cards missing when they was in the camera when truck was takin in to them. those cams record anytime truck moves or started and record continually when driving. 6. when questioned if all trouble shooting as per ford repair had been followed at first was told wasn't sure then it had to be. 7. service manager said ok since warranty company had said misdiagnosed that if they would pay for the engine he would eat the first repair 8. he also stated multiple times that there was no possibility of anything getting into the oil pan during the timing repair when there own pictures show it is possible. 9. the reason asked about something foreign getting in oil pan the truck sat outside there shop for 2 months torn apart waiting on the repair, the cam phasers show rust from being espoused to the air during that time also, nut was told the truck sat in the shop the whole time but once again there own pictures show otherwise. 10. and after consulting with other dealers and service managers all who say the engine should not have failed for timing unless something got into the oil or was done wrong they have never seen of it or heard of it. More

I bought my super duty at friendly Ford and always had a good experience. I always talked highly of the dealership, even Referred several people to them overalways had a good experience the years, but that good experience. I always talked highly of the dealership, even Referred several people to them overalways had a good experience the years, but that all changes 5/4/22. I had a 2022 Bronco Sport tag and i was waiting for it to arrive. I told the salesman that I was securing my own financing. the Bronco arrived early and I had my approval letter sent over at 430, which the saleaman verified. At about 5 I had my wife drop me off, and she left, as I was just to pick it up. There was one older couple in the whole place and just sitting in a corner office I noticed. I waited for almost 50 mins and started raising questions of why it wad taking so long. Again, basically, no one there. finally a finance guy came out and said the approval was wrong, I said no, but he insisted. The approval was for the amount of the vehicle, plus TTL. He then lied to be about a certain % it had on it. I finally said I would get it fixed the next mornin, as it was now conveniently pass 6PM. He made sure to tell me, that's why you should finance with me. He said ok and even lit on the paper what he claimed it would take. I called my wife and was waiting for her to come back and get me and I noticed that older couple who had been just been sitting there like waiting for something, were not out opening my Broncos doors. I texted my worthless Saleman, and he dis not respond. I went back inside and ran into the finance guy, who turned into a extreme smart xxx. I asked what was going on and he said there were other customers who were interested and were buying it. I said, you are actually selling it from under me? I had financing and insurance already set up. He said yes, I asked for the general manager, and he said, he is not here, you have me. I said y'all are a joke and I would never set foot back in there, and he said OK. He was so unprofessional and what he did was so unethical. After thinking about it, that couple was sitting there waiting for that to happen, as if planned out. THe finance guy was obviously not liking that he was not making any money off of me because of my outside financing and was them. Do not go to this dealership, they will rip you off as they did me More

Man I wanna thanks Rick for helping out on getting this car he’s a kool guy I really Appreciate u bro 💯 car he’s a kool guy I really Appreciate u bro 💯 More

Always a excellent experience, Billy V had me in and out in record time. Love the new truck thanks. in record time. Love the new truck thanks. More

Great service and our salesman Mr Reed goes above and beyond to satisfy his customers. beyond to satisfy his customers. More

The dealership sales staff is taking advantage of customers by selling vehicles above MSRP. Claiming COVID is a time to take advantage of people. I tried to reach management and their not available. customers by selling vehicles above MSRP. Claiming COVID is a time to take advantage of people. I tried to reach management and their not available. More

ENGINE LIGHT CAME ON TEN (10) MINUTES AFTER PURCHASED!!! PLEASE HELP ME!!! I bought a Dodge Ram 1500, and before I got home the engine light came on, took it back the following morning, and was directed to PLEASE HELP ME!!! I bought a Dodge Ram 1500, and before I got home the engine light came on, took it back the following morning, and was directed to the Service Department by the sales rep who sold me the vehicle (Anyelo). Service said they needed 24 hours to fix the problem, since then I called and visited several times after the 24hrs period. They finally told me to come and get it (June 29th- 2nd July) it was in Service Dept. Purchase date (June 28th) However, the service manager stated "Ms. Nelson, it was a simple manufacturing problem, sensor issue, but now it's totally fixed, and no other problems were detected by our state-of-the-art machineries." Five (5) minutes into driving the vehicle home the engine light came on again, called service department immediately "One of our representatives will be there to get the vehicle in about an hour from your residence" AS OF NOW NO ONE SHOWS UP!!! HELP IS WARRANTED AT THIS TIME FROM FORD AND THE PUBLIC. I am taking any suggestions, ideas, and feedback. More