Friendly Ford of Crosby

Do not go to Friendly Ford or use Adher Hernandez as your salesman. He lied that a spare key would be provided under my extended warranty, when in reality it's not covered under the warranty. I assume that h salesman. He lied that a spare key would be provided under my extended warranty, when in reality it's not covered under the warranty. I assume that he just stated this in order to make the sale because I specifically asked about it at the time of sale. When I asked about it after the vehicle was already purchased, they stated that it would cost over $350 to get a spare key for the vehicle when the spare was never provided upon purchase. After further communication it was noted that the key would actually be provided, but only under the $100 deductible, which was also not part of our original discussion. I also have the confirmation in writing that the spare would be provided when I showed up without charge (even of the $100 deductible) given the circumstances and communication with Adher's manager. However; when I arrived he would not even speak with me, but instead made his service department be a middle man between Adher and I. They refused to pay for the spare key and only stated that "we will pay $100 of the $350." If I could go back in time, I would not even attempt to work with this dealership. Just goes to show the type of people they have working at this dealership. I know for a fact that if I had a salesperson working under me at my company, I would not have them working there for long, as this is unacceptable customer service. More

RUN don't WALK away from this dealership! !!!! If I could give ZERO stars I would in a heart beat!!! Just got home from a terrible experience... here's what happened. Came in to buy a truck !!!! If I could give ZERO stars I would in a heart beat!!! Just got home from a terrible experience... here's what happened. Came in to buy a truck listed online at 19,900 ... tax title and license are extra we realize that.... but they tried to increase the price of the truck with extra addons such as a tint job that I showed them they didn't do( but argued and laughed in our face that they did), wheel locks for a few hundred that you can buy from Autozone/Oreilly, Nitrogen in tires ( huge scam and Youtube videos to warn about this) , and then preach about a 35 point safety inspection.... the spare tire was 100% bald and unsafe, the dash lights about tire issues were lit up ... they tried to pawn us off to 3 different closers that repeated the same pathetic pitch/script. Instead of "Friendly" the dealership should be re-named as "Full of Sh/t" . Also, they want to focus on oil changes that still cost you $20 ( not free) and if you are driving 45 min to get there ... who cares about using them for any oil change when Walmart has them for $60 etc. If you are paying cash and NOT financing.... be prepared for them to nickel and dime you for every little thing they can to make up for lost finance profits. The advertised price is FALSE/Misleading.... make sure you ask for the drive off price before you waste your time. If you are reading this and are on the fence on buying a vehicle through this dealership.... for the LOVE OF GOD... trust me and all the reviews below!!! DO NOT TRUST THEM!!! A buyer with No Arms can throw a rock and find a better place to buy a vehicle. #Liars #Vultures #deceiptful #RUNAWAY #falseadvertising More

Do NOT buy from this dealership. I wish google gave you the ability to give companies 0 stars. I ordered a 22 Raptor 37”. I ordered it 9 months ago. It came in in the color and inter I wish google gave you the ability to give companies 0 stars. I ordered a 22 Raptor 37”. I ordered it 9 months ago. It came in in the color and interior and the packages that I ordered. I was told by the GM that it was not an order and just a spec vehicle. Nine months ago I was told it would arrive and at the time I was ok with spending the extra $5000. Now that it is basically a 1 year old truck and people are receiving their 2023 Raptor Rs. I was accused of trying to broker the truck, which I’m not. If anything the dealership is trying to screw someone else harder than they were me. The vehicle vin is 1FTFW1RG1NFC20833 it is a white 37”raptor with blue interior. MSRP was 87,490 Invoice is $81,813.40 plus dealer holdbacks. This dealer is crooked. What’s even more messed up is that I was a previous customer of theirs and they owe me money for a car I bought with a warranty and sold prior to it running out. Do Not Buy vehicle from Friendly Ford in Crosby, Texas. More

Worst dealer i have ever dealt with! this is my second encounter with this dealership and this time was bad enough to write a review. The service department manager has no customer servi this is my second encounter with this dealership and this time was bad enough to write a review. The service department manager has no customer service skills and needs management skills. My main goal was to schedule my truck for the recall that ford has for the fire under the hood. to keep this short i hung up on the manager . immediately called another dealership the truck will be in for the repair next week. I recommend you do not service your vehicle here. I recommend you go to, any other ford dealership to buy a car from. More

James Moos did a fabulous job of finding us an F250. Need more people like him. We literally work 150% on our needs. When I get ready to upgrade, I’ll call him. Thank you Janie Arnold Need more people like him. We literally work 150% on our needs. When I get ready to upgrade, I’ll call him. Thank you Janie Arnold More

LIARS! Their internet price is a total lie. Drove 1.5 hrs and they wouldn't honor the advertised price. Tried to add oil changes, can't use, nitrogen in tir Their internet price is a total lie. Drove 1.5 hrs and they wouldn't honor the advertised price. Tried to add oil changes, can't use, nitrogen in tires among other things. Avoid at all costs and don't waste your time. More

Poor service , Took truck in for check engine light, for timing, now the truck after 2 months of being in service department has a blown engine. and has never left there since day of taking it in for check timing, now the truck after 2 months of being in service department has a blown engine. and has never left there since day of taking it in for check engine light. 1.Have asked to talk to main manager or owner and no one will let me get past service manager. 2. they told warranty company debris in oil caused oil pump to fail causing bearings to fail, then claim they didn't when even the service advisor told me same thing. 3. when went there today to look personally the service manager told mechanic not to talk to me and to go back in because i had asked if anything fell into the front of the oil pan, 4. the whole front of engine timing components that was all supposed to been replaced on initial repair are all disconnected from the engine as well as oil pan some parts on top of engine some in back of truck, 5. also the dash cams in my truck which automatically record front and back have there SD cards missing when they was in the camera when truck was takin in to them. those cams record anytime truck moves or started and record continually when driving. 6. when questioned if all trouble shooting as per ford repair had been followed at first was told wasn't sure then it had to be. 7. service manager said ok since warranty company had said misdiagnosed that if they would pay for the engine he would eat the first repair 8. he also stated multiple times that there was no possibility of anything getting into the oil pan during the timing repair when there own pictures show it is possible. 9. the reason asked about something foreign getting in oil pan the truck sat outside there shop for 2 months torn apart waiting on the repair, the cam phasers show rust from being espoused to the air during that time also, nut was told the truck sat in the shop the whole time but once again there own pictures show otherwise. 10. and after consulting with other dealers and service managers all who say the engine should not have failed for timing unless something got into the oil or was done wrong they have never seen of it or heard of it. More

I bought my super duty at friendly Ford and always had a good experience. I always talked highly of the dealership, even Referred several people to them overalways had a good experience the years, but that good experience. I always talked highly of the dealership, even Referred several people to them overalways had a good experience the years, but that all changes 5/4/22. I had a 2022 Bronco Sport tag and i was waiting for it to arrive. I told the salesman that I was securing my own financing. the Bronco arrived early and I had my approval letter sent over at 430, which the saleaman verified. At about 5 I had my wife drop me off, and she left, as I was just to pick it up. There was one older couple in the whole place and just sitting in a corner office I noticed. I waited for almost 50 mins and started raising questions of why it wad taking so long. Again, basically, no one there. finally a finance guy came out and said the approval was wrong, I said no, but he insisted. The approval was for the amount of the vehicle, plus TTL. He then lied to be about a certain % it had on it. I finally said I would get it fixed the next mornin, as it was now conveniently pass 6PM. He made sure to tell me, that's why you should finance with me. He said ok and even lit on the paper what he claimed it would take. I called my wife and was waiting for her to come back and get me and I noticed that older couple who had been just been sitting there like waiting for something, were not out opening my Broncos doors. I texted my worthless Saleman, and he dis not respond. I went back inside and ran into the finance guy, who turned into a extreme smart xxx. I asked what was going on and he said there were other customers who were interested and were buying it. I said, you are actually selling it from under me? I had financing and insurance already set up. He said yes, I asked for the general manager, and he said, he is not here, you have me. I said y'all are a joke and I would never set foot back in there, and he said OK. He was so unprofessional and what he did was so unethical. After thinking about it, that couple was sitting there waiting for that to happen, as if planned out. THe finance guy was obviously not liking that he was not making any money off of me because of my outside financing and was them. Do not go to this dealership, they will rip you off as they did me More

Man I wanna thanks Rick for helping out on getting this car he’s a kool guy I really Appreciate u bro 💯 car he’s a kool guy I really Appreciate u bro 💯 More

Always a excellent experience, Billy V had me in and out in record time. Love the new truck thanks. in record time. Love the new truck thanks. More