Friendly Ford of Crosby

GREAT experience! I am not one who normally goes to a dealership to purchase a used vehicle. I did see one that sparked my interest. From the initial contact with Til I am not one who normally goes to a dealership to purchase a used vehicle. I did see one that sparked my interest. From the initial contact with Tillman, all the way through until he handed me the keys I had a great experience. The only complaint was the wait to do paperwork, but when I thought about it, most people were doing financing paperwork and that does take a bit more time than a cash purchaser. More

Best price, best customer service. Had a superb experience buying my new 2017 F150 . Lowest price in the greater Houston area, with caring customer service. Billy Vincent went above an Had a superb experience buying my new 2017 F150 . Lowest price in the greater Houston area, with caring customer service. Billy Vincent went above and beyond for us. More

Grest Service by pedro Garibay Great customer service from the get go, he explained everything from my purchase step by step. Pedro made it very easy for me to understand the proces Great customer service from the get go, he explained everything from my purchase step by step. Pedro made it very easy for me to understand the process of purchasing a new vehicle which made it a stress free experience for me. More

Spend $83,000 and get treated horrible.. So my husband purchased a 2015 F250 about 2 years ago from this dealership. Last week we had a major engine problem happen and we took it to dealershi So my husband purchased a 2015 F250 about 2 years ago from this dealership. Last week we had a major engine problem happen and we took it to dealership to have them replace the whole engine for us. I went to pick it up today and was sent to the pay window at the service department to pay our insurance deductible, I then asked the lady if she could show me the warranty information on the paperwork I was asked to sign (which my husband asked me to make sure paperwork had this information before I signed anything). She asked me if I read the paper work.....I then reread it and again I saw nothing about warranty. She then told me I would have to speak to my service adviser about warranty who at that moment had just walked up to me.I was then escorted to the back of the shop to speak to service manager who would not look at me and said there was no warranty after being told there was a warranty on a diesel engine. I began to ask why there was no warranty I was told that he had already done me a favor by assisting me with the deductible (which was his idea to begin with before they started to work on truck). He then turned around back to his computer to remove any assistance for deductible and said there was no warranty on the engine that Friendly Ford had just put in our $60,000 truck that we purchased from them. I then left and decided I would let my husband deal with this manager and he obviously had no respect or even common business courtesy to speak with me. After walking away my service adviser came out to tell me she spoke to another manager who printed out the warranty information for me so I could go in and sign the paperwork to pick up vehicle. I then told her I would not deal with them and would have my husband talk to them and looked at me like I was crazy. The only person who had any real business savvy in handling our situation was Jenny. She was not our service adviser but she is the only one who helped us feel like we were doing the right thing by having them replace our engine and trust there competency .......the service manager treated me horribly, the lady at the money check out was rude and short and had not time for me. So after spending $60,000 on a truck and another $23,000 for repairs I was treated rudely, talk down to, was told one thing by one person than another by someone else, was made to feel like I was over reacting because I had many questions....over all just a horrible experience. More

Great Sales Experience I live in Louisiana about 3 hours away and saw this dealership advertising truck month. I saw an F150 that I was interested in. The internet associate I live in Louisiana about 3 hours away and saw this dealership advertising truck month. I saw an F150 that I was interested in. The internet associate Patricia took all my information and got me in touch with Billy the salesman. I'm not sure how long Billy has been working there but he did an OUTSTANDING JOB of getting me the best value for my trade in and the new truck I purchased. When me and my wife arrived we were treated very well and courteous. I highly recommend this dealership to anyone and ask for Billy he will hook you up with the best deal. More

Horrible Sales Experiance Classic Bait and switch scenario. Absolutely dissatisfied with my purchase. Horrible dealership. Came into the dealership expecting to buy a truck lis Classic Bait and switch scenario. Absolutely dissatisfied with my purchase. Horrible dealership. Came into the dealership expecting to buy a truck listed online. This dealership will not honor a price they publish on the internet...This is false advertising. More

Misleading advertising and Salesman that don't listen. Was shopping for a Ford Escape for my wife. Saw a good deal listed on their website for a 2017 Ford Escape with all the options we wanted. Showed u Was shopping for a Ford Escape for my wife. Saw a good deal listed on their website for a 2017 Ford Escape with all the options we wanted. Showed up at dealer and dealt with Tillman Walker. Test drove the vehicle liked it and proceeded inside to make a deal. Told the salesman we were pre-approved with our credit union for a certain amount which was a little less than the sales price. He came back with a figure way more than the internet sales price. Physically showed him the price listed on their website and was told it was a mistake and couldn't honor the price (Tillman is listed as a Internet Salesman on their website). The price hadn't been corrected for two weeks following our visit. He then told us they could do better incentives if financed through ford. We went through the whole shady dealer 4 square crap of tell us what you want for payments (While they make up for it with a trade in or crappy financing). All in all Tillman was nice and polite even if he didn't listen. They also undervalued my wife's trade-in by thousands. He had the nerve to tell us that KBB is not a reliable method of determining a trade-in value. That is kinda what blue book value is for. We ended up taking the trade in to Carmax and got a few hundred dollars better then KBB value. We ended leaving after wasting more than FOUR hours of our time. Had they just said they couldn't meet our pricing request we would have walked out and not wasted our time. Later that week he called me and said he wanted to make a deal and would get me their best pricing. After waiting several hours I called back (was told it would take less than an hour). Their offer was still barely better than MSRP and not what their advertised pricing was. Got called several weeks later right after I bought a new 2016 escape for what I was willing to pay. He said they would try to work something out on the price. I'm sorry but if you want to make a deal just give people a good offer and honor your advertised pricing. You could have saved us and yourself a lot of wasted time. I would not send my worst enemy to this dealer to buy anything. They don't honor internet pricing, practice shady sales techniques, have dealer add on fees for crap nobody needs, and will just plain waste your time. We witnessed another couple at the same time heated arguing with another salesman about misleading advertising after the finance guy told them he wouldn't honor their pricing. More

Great service Xavier helped me out with an F150. I was in and out before I knew it. He did a great job at getting me the best deal. He knows what he is doing. He is Xavier helped me out with an F150. I was in and out before I knew it. He did a great job at getting me the best deal. He knows what he is doing. He is friendly and listened to what I wanted. Ask for him if you want the job done right. More