Friendly Ford of Crosby

I can’t fully express how grateful I am to have found this place. I must say, Friendly Ford has done an outstanding job assembling a team that truly exemplifies genuine customer care. This goes beyond ju this place. I must say, Friendly Ford has done an outstanding job assembling a team that truly exemplifies genuine customer care. This goes beyond just customer service—these individuals genuinely care about the people they serve. I had the pleasure of getting my brand new car serviced in Phyllis Winter’s department. Not only did she go above and beyond to ensure my vehicle was well taken care of, but she also took the time to talk to me and offer words of encouragement, reassuring me that my situation would improve. Phyllis is trustworthy, supportive, personable, knowledgeable, courteous, professional, dedicated, attentive, and empathetic. Her conversation gave me the strength I needed to endure a challenging time, and her words of encouragement assured me that better days are ahead for me and my children. God is truly amazing, and I believe He intentionally guided me to this place. For that, I want to express my heartfelt gratitude to Phyllis Winter at Friendly Ford in Crosby, Texas. From the moment I purchased my vehicle, she went above and beyond to ensure everything was in perfect order. Even after I left the lot, Phyllis continued to check in, ensuring I was fully satisfied with my purchase. Her dedication to detail and commitment to customer care truly stood out. She answered all my questions and reassured me that I had made a great decision. It’s rare to find someone so committed to their customers. Thank you, Phyllis, for making this experience exceptional! You are an incredible asset to the Friendly Ford team. To anyone reading this—don’t just walk, run to Friendly Ford in Crosby, Texas, if you’re looking for a reliable vehicle and an amazing customer experience. More

I accompanied my sister who purchased a new Bronco at your dealership. It was a very pleasant experience. The staff was so helpful, and the customer service rep, Tessa, was so friendly and welcoming. W your dealership. It was a very pleasant experience. The staff was so helpful, and the customer service rep, Tessa, was so friendly and welcoming. We are now enjoying the Bronco! More

Stay away from this dealership, they lie to you just to try get you to go in. I called regarding to different trucks, drove 1.5 hours to get there to find out its false advertisement. One of the truck was try get you to go in. I called regarding to different trucks, drove 1.5 hours to get there to find out its false advertisement. One of the truck was 20k over advertised price and the other was 7k over the manufacturer's suggested retail price. Jose stated that those were the prices and that the dealership was firm about it. They are marking up vehicles thinking were still in 2020, what a joke. They think they are something now because they have teamed up with a local crew that customizes vehicles. STAY WAY, do not waste your time driving there !!!!!! More

These people are THE WORST to deal with. Take your business elsewhere. Trust me these people will screw you up, down and sideways. Avoid this dealership at all costs. Take your business elsewhere. Trust me these people will screw you up, down and sideways. Avoid this dealership at all costs. More

I would give this zero stars if I could. We were headed to buy a used car from Jordan (that we have been dealing with for 9 days) we had a check and cash in hand. While heading down there (a We were headed to buy a used car from Jordan (that we have been dealing with for 9 days) we had a check and cash in hand. While heading down there (a 6 hour drive for us 1 way) Jordan text and said someone was coming to look at the same car. He said we should have done a deposit (he never asked us for and also said they don’t usually take deposits) which we said we would right then but NO they sold the car before we could get there. Are you kidding me? Talked to 2 managers also that were NO help. Will and Sammy. Will said he would go look into it and call me right back and he never did even knowing we were already on the way. This is terrible! So now my daughter had to miss work, we had to drive 660 miles, had a non refundable hotel. All for NOTHING! This dealership handled this whole situation wrong! And all 3 people I dealt with did nothing to help either! I will also be going up higher on the ladder! More

Bought a 2023 Ford F150 from Jose, called the dealer to ask if a certain truck was available and they said yes, so they set it aside for me . I arrived and took a test drive and bought the truck, great dea ask if a certain truck was available and they said yes, so they set it aside for me . I arrived and took a test drive and bought the truck, great deal working with Jose and Blake . Always gives a good price on my trades. I have bought several vehicles from Friendly Ford over the years and have always walked away feeling good. I have recommended they in the past, but have noticed a lot of bad reviews, not sure what has happened, but my guess is it starts with the finance. More

We made s deal on a used truck. Drove 2 hours only to have the dealership refuse to honor the price they gave us. They tried to force us to pay an extra $2,100 for a "package" tha Drove 2 hours only to have the dealership refuse to honor the price they gave us. They tried to force us to pay an extra $2,100 for a "package" that was free window tint for life and $20 oil changes. Absolutely worthless, shady car dealership move. We left and bought a truck in Baytown. No shady ridiculous car sales tactics there. More

Do not go to Friendly Ford or use Adher Hernandez as your salesman. He lied that a spare key would be provided under my extended warranty, when in reality it's not covered under the warranty. I assume that h salesman. He lied that a spare key would be provided under my extended warranty, when in reality it's not covered under the warranty. I assume that he just stated this in order to make the sale because I specifically asked about it at the time of sale. When I asked about it after the vehicle was already purchased, they stated that it would cost over $350 to get a spare key for the vehicle when the spare was never provided upon purchase. After further communication it was noted that the key would actually be provided, but only under the $100 deductible, which was also not part of our original discussion. I also have the confirmation in writing that the spare would be provided when I showed up without charge (even of the $100 deductible) given the circumstances and communication with Adher's manager. However; when I arrived he would not even speak with me, but instead made his service department be a middle man between Adher and I. They refused to pay for the spare key and only stated that "we will pay $100 of the $350." If I could go back in time, I would not even attempt to work with this dealership. Just goes to show the type of people they have working at this dealership. I know for a fact that if I had a salesperson working under me at my company, I would not have them working there for long, as this is unacceptable customer service. More

RUN don't WALK away from this dealership! !!!! If I could give ZERO stars I would in a heart beat!!! Just got home from a terrible experience... here's what happened. Came in to buy a truck !!!! If I could give ZERO stars I would in a heart beat!!! Just got home from a terrible experience... here's what happened. Came in to buy a truck listed online at 19,900 ... tax title and license are extra we realize that.... but they tried to increase the price of the truck with extra addons such as a tint job that I showed them they didn't do( but argued and laughed in our face that they did), wheel locks for a few hundred that you can buy from Autozone/Oreilly, Nitrogen in tires ( huge scam and Youtube videos to warn about this) , and then preach about a 35 point safety inspection.... the spare tire was 100% bald and unsafe, the dash lights about tire issues were lit up ... they tried to pawn us off to 3 different closers that repeated the same pathetic pitch/script. Instead of "Friendly" the dealership should be re-named as "Full of Sh/t" . Also, they want to focus on oil changes that still cost you $20 ( not free) and if you are driving 45 min to get there ... who cares about using them for any oil change when Walmart has them for $60 etc. If you are paying cash and NOT financing.... be prepared for them to nickel and dime you for every little thing they can to make up for lost finance profits. The advertised price is FALSE/Misleading.... make sure you ask for the drive off price before you waste your time. If you are reading this and are on the fence on buying a vehicle through this dealership.... for the LOVE OF GOD... trust me and all the reviews below!!! DO NOT TRUST THEM!!! A buyer with No Arms can throw a rock and find a better place to buy a vehicle. #Liars #Vultures #deceiptful #RUNAWAY #falseadvertising More

Do NOT buy from this dealership. I wish google gave you the ability to give companies 0 stars. I ordered a 22 Raptor 37”. I ordered it 9 months ago. It came in in the color and inter I wish google gave you the ability to give companies 0 stars. I ordered a 22 Raptor 37”. I ordered it 9 months ago. It came in in the color and interior and the packages that I ordered. I was told by the GM that it was not an order and just a spec vehicle. Nine months ago I was told it would arrive and at the time I was ok with spending the extra $5000. Now that it is basically a 1 year old truck and people are receiving their 2023 Raptor Rs. I was accused of trying to broker the truck, which I’m not. If anything the dealership is trying to screw someone else harder than they were me. The vehicle vin is 1FTFW1RG1NFC20833 it is a white 37”raptor with blue interior. MSRP was 87,490 Invoice is $81,813.40 plus dealer holdbacks. This dealer is crooked. What’s even more messed up is that I was a previous customer of theirs and they owe me money for a car I bought with a warranty and sold prior to it running out. Do Not Buy vehicle from Friendly Ford in Crosby, Texas. More