Freeway Toyota of Gilroy

Freeway Toyota always tries to "steal" from their customers. You advertise on your website that if an oil change and tire rotation are not completed in an hour it is free. I visited your service depa customers. You advertise on your website that if an oil change and tire rotation are not completed in an hour it is free. I visited your service department with a coupon code which had the 3 coupons and your oil change in an hour or free statement. Your service advisor, Sol said they could not complete the oil change and tire rotation in an hour, so I asked him to remove the tire rotation and just complete the oil change. From my coupon card he cut out the part where it says "oil change in an hour or free" statement, said this was a coupon and did not apply the $50 dollars off. Your staff members are trying to deceive your customers and play games. Please make sure you pay attention with what you ask, the service advisors try to play tricks. My previous visit, I scheduled an appointment and was asked if I was going to wait for the car or go home. It was my mistake to say I would wait at home, because 4 hours passed and they had not completed my oil change until I went back and checked in with the service advisor. At this point what is the purpose of an appointment. I have had horrible experiences over and over with Freeway Toyota. As a local I always gave you the benefit of the doubt and went to you first. I will not be returning to Freeway Toyota. More

I had a great experience purchasing my 2026 Siena from Freeway Toyota of Gilroy a week ago. Eduardo is a really professional salesman. He helped me to get the car what I wanted. The finance team is nice a Freeway Toyota of Gilroy a week ago. Eduardo is a really professional salesman. He helped me to get the car what I wanted. The finance team is nice and professional too. I do really recommend. More

We felt well taken care of, as each person was friendly and worked diligently to meet our needs and financial capacity to purchase our car. and worked diligently to meet our needs and financial capacity to purchase our car. More

Service was prompt and efficient. Julian was clear in his explanation of how my car is serviced and when to bring it in again. Julian was clear in his explanation of how my car is serviced and when to bring it in again. More

Julian was pleasant and helpful with questions I had. I only bring my Rav 4 to Gilroy I trust their services, professionalism and love the fact that they keep me updated on what is going on via text mes I only bring my Rav 4 to Gilroy I trust their services, professionalism and love the fact that they keep me updated on what is going on via text messages. More

Great service the team there treat you great the service is always on time also great customer service they all know you by your first name also great coffee and thank you very much is always on time also great customer service they all know you by your first name also great coffee and thank you very much More

Jesse was amazing. Customer service was 5 stars! Quick service and transportation to and from my house was a nice perk. Will definitely continue coming for services. Customer service was 5 stars! Quick service and transportation to and from my house was a nice perk. Will definitely continue coming for services. More

I was an am very satisfied with the service that I got. Steve really went above to be able to find me a car that fit with my price and mileage and I thank him for that. Don’t have too much interaction with Steve really went above to be able to find me a car that fit with my price and mileage and I thank him for that. Don’t have too much interaction with anybody else, but I’m satisfied. More

Eduardo made us feel very comfortable and explained everything very carefully . He took his time to explain everything in detail . everything very carefully . He took his time to explain everything in detail . More