Freeway Ford

I personally spent over 7 hours at Freeway. I was also congratulated by the New Car Sales Manager for the purchase of a black 2011 Ford Fiesta and then we were told by the management/sales staff that we w congratulated by the New Car Sales Manager for the purchase of a black 2011 Ford Fiesta and then we were told by the management/sales staff that we would have to come back a second day to finalize the deal? We ( my wife/co-signer ) and I left very upset, feeling embarrassed and disappointed! When we walked out, the verbal deal that was shook on between myself and Jeremiah was considered by me to be null and void. This is by far our worst car experience ever. My wife and I spent 8 hours @ Elway motors once in the past and did not end up purchasing a vehicle but we were not treated with as much disregard and we were repeat customers @ Freeway? We were potential customers @ Elways. The first Ford I purchased from Freeway in 2007 was a long but very smooth process. This experience was absolutele total B.S. More

Working with Jordan on this sale was quite frankly refreshing. I have purchased 10 cars in 6 years from various dealers with mixed experiences. This sale was the fastest and easiest. This was my first refreshing. I have purchased 10 cars in 6 years from various dealers with mixed experiences. This sale was the fastest and easiest. This was my first purchase from this particular dealer; here's what I appreciated: 1. I was running late from a meeting and Jordan stepped out of his own meeting to make sure that he attended to me. In fact, another customer came in at the same time as I, and she too was treated with upmost urgency by another sales man. 2. Negotiation was straight and to the point, Jordan followed my lead on being straight and up front; I never felt as though I was being taken advantage of. 3. When I went into the financing department, I expected the typical high pressure pitch to sale me warranties, wheel packages, paint protection, gap insurance, etc--instead it was the fastest transaction I have ever experienced. 4. I got truly a fair price for my trade in--I didn't expect to get full book value, but compared to all other dealer offers, this was the most fair. To be fair, I did a ton of research on the used 350z I purchased and I knew a lot about the options and vehicle specs prior to purchasing so I never really allowed Jarod to explain much about the vehicle; thus, I can't comment on his knowledge but this in itself was refreshing: Jordan answered all my questions honestly, when he didn't know, he didn't insult me by giving me a made up answer. I absolutely hate it when I throw TEST questions to a salesman to see if they know the cars they are selling, only to hear a made up answer designed to do whatever it takes to make the sale. More

This is the 5th vehicle we have purchased from Freeway Ford. After the purchase of our 3rd we stopped shopping other dealers as we always ended up back at Freeway. We have never been pushed or felt uncomf Ford. After the purchase of our 3rd we stopped shopping other dealers as we always ended up back at Freeway. We have never been pushed or felt uncomforable in any way and Phil was no exception. He found the perfect vehicle for our needs almost immediatly. Although we like to look at different options before making a desicion, it became more clear the more vehicles we looked at that Phil had hit the nail on the head! We were in and out in no-time and with absolutely no hassle. Just before we left the dealership a salesman who had helped us with one of our previous purchases came out to congratulate us on our new ride! Even though Dustin had not been involved in this paticular purchase he still took the time to say congrats and to ensure our experience was a great one! Just another example of why we continually come back to Freeway! We love our new Escape and will continue to enjoy it for many years to come! More

Dustin worked hard behind the scenes to find a car that fit my family's specific needs. Once he found the right car he didn't waste any time letting us know. Dustin made the entire car-buying experience fit my family's specific needs. Once he found the right car he didn't waste any time letting us know. Dustin made the entire car-buying experience a very pleasant one! WE LOVE OUR NEW ESCAPE!! Thanks Dustin!!! More

Phil was great! We had a very good experience at Freeway Ford and will recommend Phil and Freeway Ford to all of our friends and family. Ford and will recommend Phil and Freeway Ford to all of our friends and family. More

Phil was great! Love my new car!!! Phil was very helpful ad nice. I will be sending all my friends and family to see Phil. ad nice. I will be sending all my friends and family to see Phil. More

Ron provided a pleasant car buying experience. We traded in a reliable Ford Explorer on a slightly used newer model. The entire experience went well and we are pleased with our "new" car. in a reliable Ford Explorer on a slightly used newer model. The entire experience went well and we are pleased with our "new" car. More

Unfortunately my company selected this dealership to manage my fleet car. Given the fact their fleet manager does not return phone calls I assume the dealer management, sales, service, and other person manage my fleet car. Given the fact their fleet manager does not return phone calls I assume the dealer management, sales, service, and other personnel conduct business in the same way. It's great this trend showed up early so I can avoid any further issues and take my car elsewhere for the next four years of service. More

The customer representatives were courteous and professional. It was a straight forward honest business transaction that was very prompt and efficient. They brought the car in to an inside bay ou professional. It was a straight forward honest business transaction that was very prompt and efficient. They brought the car in to an inside bay out of the heat for me to inspect. It was an overall pleasant experience. More

My spouse and I returned to this dealership 10 years after purchasing an Escape in 2001. Our salesman then was Mark Farisy, now promoted to Manager of Used Car Sales. He put us in touch with Phil McTa after purchasing an Escape in 2001. Our salesman then was Mark Farisy, now promoted to Manager of Used Car Sales. He put us in touch with Phil McTaggert, who supervised the test drive and helped us order the exact vehicle we wanted from Ford. Our order was placed two days before the cutoff for hybrid vehicles was announced by Ford. When the vehicle arrived, Mark Farisy gave us a very favorable trade-in on our 2001, and Phil supervised the delivery process, acquainting us with the most important features of the vehicle and the most important services and teaching forums offered by the dealership. Throughout, Phil displayed great expertise in the features of the vehicle and the arcane aspects of the ordering process. He was personable,knowledgeable and very articulate. Mark was another contact person and was always around to give advice and encouragement, and finally the very favorable trade-in valuation at the time of purchase. Other employees of the dealership pitched in as needed, including John, who finalized the financial arrangements with us in short order. After ten years, we have already experienced the fine quality of service work for maintenance and repair (our service consultant is Oly). This dealership merits five stars. More