Freeway Ford

Stress Free I want to thank Chris Ortiz for taking a rather stressful situation and Turning it into a very good experience. The customer service I received upon a I want to thank Chris Ortiz for taking a rather stressful situation and Turning it into a very good experience. The customer service I received upon arrival was welcoming and genuine. The night I bought my new Ford Edge it was snowing . Upon arrival the car I was test driving was already cleaned off , warm and ready to test drive. He explained in detail the car and answered my questions. Once the decision was made to purchase the normal stressful finance part to buying a vehicle was not that at all . Again , Chris made it as comfortable as possible . I would recommend Freeway Ford to anyone looking to purchase a vehicle . I would also recommend they talk to Chris Ortiz for a great car buying experience. More

Easy, even from a distance Even though I live 500 miles from Denver, these guys made it easy to buy from them. I found the vehicle I wanted online, called them and got hooked Even though I live 500 miles from Denver, these guys made it easy to buy from them. I found the vehicle I wanted online, called them and got hooked up with Cody Roberts. I tried to negotiate with them a little but they held pretty fast to their internet price,( which, although fair, was not a spectacular deal). Because I had specific requirements for what I wanted and what I wanted to pay, and the fact that I live in a relatively rural place, traveling to make my purchase was certainly on the table. We didn't end up making the deal on the first vehicle they had that fit my requirements, so I continued to shop dealer's websites all over the US. A few days later, I found myself again looking at Freeway Ford's website and again, they had a vehicle I was interested in. It was a new arrival so there were no actual photos posted. I called Cody, he sent me some photos, gave the vehicle a thorough inspection and reported back to me promptly. Again the price was fair. The vehicle was immaculate and had some additional features and very low miles. After a couple of email exchanges and some phone conversations with Cody, we came to an agreement. a few days later, I flew to Denver, Cody picked me up at DIA and we went to the dealership. My new car was parked inside, was nicely detailed and was everything Cody said it would be. After about 30 minutes of paperwork, a rather comical but understandable issue with finding the keys, I was on the interstate driving home. Cody was not pushy, and genuinely seemed to be interested in his customer's satisfaction. I will definitely look to him again when I am in the market for another car. More

Excellent Experience We had just had our car totaled and needed a replacement. We found the online site of Freeway Ford. A call to the dealership to inquire about two Es We had just had our car totaled and needed a replacement. We found the online site of Freeway Ford. A call to the dealership to inquire about two Escapes, advertised as online specials, connected us with Dustin Gonzales. Dustin was far and away the best car sales person we have ever dealt with. He is professional, knowledgeable and courteous. And his great personality helps a lot too. He went out of his way to locate the car we wanted at the rail yard and expedite its arrival at the dealership. The new car check and detailing was done the same afternoon of its arrival and we picked up our new Escape that evening. We were impressed with the service we received. More

Excellent car-buying experience Just purchased a new vehicle from Barbee's Freeway Ford, and could not be happier with the experience! We worked with Cody Roberts, who was approacha Just purchased a new vehicle from Barbee's Freeway Ford, and could not be happier with the experience! We worked with Cody Roberts, who was approachable, honest, up-front and knowledgeable about Ford vehicles and financing options. The price of the vehicle and the trade-in value for our old car were competitive to slightly better than other dealers we contacted. I would recommend purchasing from this dealer and asking to work with Cody. More

Freeway Ford goes the extra mile My buying experience was seamless at Freeway Ford. Dustin Gonzales was my sales representative and from our first contact I knew I was in great hands. My buying experience was seamless at Freeway Ford. Dustin Gonzales was my sales representative and from our first contact I knew I was in great hands. This was my first car purchase in twenty years and my husband was not able to be with me. He listened carefully to my non negotiables regarding features on the car and set out to find just the right car for me. Even though my requests were not an easy find, he never once tried to convince me to settle for less or add more to my budget. Once he found the car, he contacted me and we scheduled a test drive. He patiently explained all the features and showed me how to use each one. Even though it was slushy road conditions I drove off the lot with a beautifully detailed car (thank you, Derrick), proud and confidant with my purchase. I cannot recommend Freeway Ford and Dustin Gonzales enough to future car buyers. More

Recall service Tech was able to complete the work in 45 minutes, staff was friendly and very helpful. I was expecting a long wait but was pleasantly surprised. Tech was able to complete the work in 45 minutes, staff was friendly and very helpful. I was expecting a long wait but was pleasantly surprised. More

Highly Rated Not only was Freeway Ford strongly recommended when I purchased our Ford Escape in 2009 but it is the only dealership where I continued my patronage y Not only was Freeway Ford strongly recommended when I purchased our Ford Escape in 2009 but it is the only dealership where I continued my patronage years after the original purchase. Of course, Ford products are outstanding; I knew that because my family was in the automotive industry in Michigan for 3 generations. But Freeway Ford hires individuals who I enjoy working with when the Escape needs service. The latest example is Samantha Liravongsa, the Customer Resource Manager there. When any company hires and keeps good employees who are personable, reliable, pleasant, and the same faces year after year, it is a company to regard. Quality of both product and service is a hallmark of this dealership and why I am its customer.I even bought the Escape's new Michelin tires from Barbee's because of the people, price, quality, and service. What more is there to say, I'm a fan. More

Extremely Satisfied! I went in thinking it was going to be a difficult process, but from the very beginning Jordan and the staff were amazing and made things so easy. I d I went in thinking it was going to be a difficult process, but from the very beginning Jordan and the staff were amazing and made things so easy. I didn't feel pressured and was really impressed that Jordan took his time and went over my million questions and really helped me narrow down what was most important to me. I definitely recommend this dealer! More

Poor Internet buying experience Purchased a used 2015 Expedition thru their internet sales, after having the car shipped to my home, I find the sales guy did a very poor job of descr Purchased a used 2015 Expedition thru their internet sales, after having the car shipped to my home, I find the sales guy did a very poor job of describing the vehicle during a phone conversation with a "walk around" It was missing some content that he said it had, and there was damage in the rear cargo area that he failed to mention, their first solution was to sell me at dealer cost, the items needed, now it is at 1/2 the cost. Trying to fix it after the sale by thinking it is a money issue, when it is in fact a trust issue, I have declined all offers. If you do purchase a car thru their Internet sales, make sure you fly in and take delivery, to insure the vehicle is exactly what they said it was, after the shipping and paperwork is done, the buyer has little leverage. More

Great buying experience My wife wrecked our 2013 Ford Taurus and we were looking for a replacement Taurus. Some of the dealerships we contacted on the internet did not even My wife wrecked our 2013 Ford Taurus and we were looking for a replacement Taurus. Some of the dealerships we contacted on the internet did not even get back with us. Cody Roberts not only did, he sent us pictures of the car and even the window sticker. We probably talked back and forth about 5 times. I put money down to hold the car so we had time to drive 200 miles to come and inspect the car the day before Thanksgiving. It was agreed that if the car was not exactly as he said we could walk away with our down payment back to us. The car was exactly as Cody had told us and we purchased it that day. Great to work with a professional sales person who is attentive to his customer's needs. I would recommend this sales person to anyone who wants to be treated right. There was no hard sell add ons which I appreciated very much. More