Freeway Ford

Bad Customer Service. This is your typical bad customer service dealership. All they care about is getting a deal done that minute and could care less about you before or a This is your typical bad customer service dealership. All they care about is getting a deal done that minute and could care less about you before or after the fact.. They ran my credit, tried putting me into something I didn't want. I had to leave to go back to work. I told them to run some numbers on a few trucks, which than I was told by my sales person that he was too busy helping other clients and he will run the numbers later. I never heard back from him. What am I chopped liver now??? Whatever, it's a Ford Dealership and I 'll take my business elsewhere. They will never get any business from me or anyone I know. On another note a few years back they had a Tundra that I was going to buy from them. The salesman ran my numbers and said "ok, come down and we will get you in the truck". Three hours later as I was getting ready to head In there, he texted me, didn't call me and said it was SOLD! Two very bad experiences. I would stay far away from this place. More

Diesel Maintenance Great service scheduled my a diesel oil change, fuel filter change and tire rotation with Vincent all completed on schedule great communication from Great service scheduled my a diesel oil change, fuel filter change and tire rotation with Vincent all completed on schedule great communication from both Vincent and mechanic Patrick. I wont go anywhere else for service on my Ford Superduty! More

Routine oil change Service staff was prompt at scheduling Kind and informative about my service Speedy and efficient service I Plan to bring my truck for all servi Service staff was prompt at scheduling Kind and informative about my service Speedy and efficient service I Plan to bring my truck for all service needs More

excellant service can't say same for sales my truck displayed "change oil soon" message but less than 2000 miles since last oil change. Service quickly reslolved issue and provided additional s my truck displayed "change oil soon" message but less than 2000 miles since last oil change. Service quickly reslolved issue and provided additional service without charge. And provided additional service information. More

Very helpful very helpful, and while I did not have an appointment got me in a timely manner. The change oil message came on after leaving home, got it taken care very helpful, and while I did not have an appointment got me in a timely manner. The change oil message came on after leaving home, got it taken care of immediately. More

Service Needed on 2015 Ford F-150 I called into the service department needing help with my trailer connection on my truck. It was malfunctioning. I spoke with the representative and I called into the service department needing help with my trailer connection on my truck. It was malfunctioning. I spoke with the representative and he told me that I could set an appointment for Wednesday, but they would probably have to keep it until Friday because they were so busy. I brought my truck in on Tuesday evening as I wasn't able to make it there on Wednesday because of work. They kept it overnight on Tuesday saying it wasn't a problem that I dropped it off. They called me on Friday at 7:05 am saying it was fixed and ready for pick-up. My only complaint is that if they are so busy, maybe they can come up with a "waiting list" of some sort and you can bring in you're vehicle when it's "your turn" instead of having to make an appointment for a Wednesday and not have it be worked on until Friday, knowing its probably going to be that long until it's worked on. More

Quick buy. Jeff knew we were very interested but on a time restraint...he made it happen! We were very pleased and our son now has the truck he's always wanted. Jeff knew we were very interested but on a time restraint...he made it happen! We were very pleased and our son now has the truck he's always wanted. More

Already submitted on a separate survey by Ford. Please see survey submitted before this one. Please see survey submitted before this one Please see survey submitted before this one Please see survey submitted before this one. Please see survey submitted before this one Please see survey submitted before this one More

More than just a test drive Visited my local Freeway Ford today to look at and drive a Lexus RX450H that had just come in. I had initially contacted Dustin but was handed over to Visited my local Freeway Ford today to look at and drive a Lexus RX450H that had just come in. I had initially contacted Dustin but was handed over to Caleb Lash as Dustin was with another customer, good break for me. Caleb is a charming, engaging young man utterly without ego and (luckily for me) an excellent listener. We took the vehicle to my house to show it to my wife and Caleb took himself on a stroll around the neighborhood so that we could talk about the SUV in privacy . We then went back to the dealership to discuss the specifics. They gave me a fair trade-in for my old Jeep Grand Cherokee but I'm a stubborn old coot and had a set price in my head. Caleb did everything right and I can't say enough about him without beginning to sound creepy. Bottom line? I didn't buy the vehicle but thoroughly enjoyed the experience...xxxxxxto Freeway Ford and sales people like Caleb. More

Quick and enjoyable. There are exceptional employees at Barbees Freeway Ford--is my lasting impression. I was able to ask questions and negotiate price via email. Very un There are exceptional employees at Barbees Freeway Ford--is my lasting impression. I was able to ask questions and negotiate price via email. Very unusual for a dealership to do this so effectively and quickly. I worked with Salesman Jeff Quartuch and Finance Manager Doug Lawrence and both were direct and informed and had the answers. Just what I like. All of my questions and concerns were handled effectively . Both were experienced and knowledgeable in their jobs. Made my car buying experience very enjoyable . The Escape was delivered in outstanding condition and with a full tank of gas. No complaints at all . More