Freeman Honda

I had a great shopping experience buying my first new car at Freeman Honda. Freeman Honda offered me a great deal on my car (including all the add-ons that I needed), for hundreds of dollars less than what o at Freeman Honda. Freeman Honda offered me a great deal on my car (including all the add-ons that I needed), for hundreds of dollars less than what other Honda dealerships were offering me. I live in West Texas, and had sent out e-mails requesting only e-mail price quotes from Honda dealerships in North Texas, West Texas, Austin and San Antonio. Many Honda dealerships refused to commit to an out-the-door price quote in writing. Most of them kept calling me, despite my request to only be contacted by e-mail. A few dealerships, including one in Fort Worth, refused to honor their word although they had advertised that they would beat their competitor’s price. Jeremy Bilbo, the car salesman at Freeman Honda, was the only car salesman who respected my need to be only contacted by e-mail and provided me with a great out-the-door e-mail price without much negotiating. He was very prompt in responding to all my e-mails and answered all my questions very satisfactorily. Within a week of first contacting Mr. Bilbo, I was at Freeman Honda ready to buy my first car. They honored their e-mail price and the entire process of buying the car was unbelievably quick and pleasant. Furthermore, all my requested add-ons were installed very quickly. If you are on the market for a new Honda, I would highly recommend Freeman Honda, Dallas, and Jeremy Bilbo at Freeman Honda for a very pleasant car shopping experience. More

I highly recommend using internet pricing and talking directly to Jeff Cole. He was entirely straightforward with us and honest about the best price he could give us. Trips to two other dealerships con directly to Jeff Cole. He was entirely straightforward with us and honest about the best price he could give us. Trips to two other dealerships confirmed that we should have gone with Jeff's price at the start of the day and saved ourselves 8 hours of grief. He came across as soft-spoken with none of the usual "sales guy" flashiness. The only reason we didn't do business with him was that he didn't have the car we wanted on the lot at the time. I would definitely go back to him the next time I need a vehicle. More

I had what I felt was a problem with the Low Fuel Indicator on my 2013 CR-V and was also in touch with Honda USA, as well, to try to solve the problem. I had driven the car on four different occasion Indicator on my 2013 CR-V and was also in touch with Honda USA, as well, to try to solve the problem. I had driven the car on four different occasions down to what I thought was fumes and the on board computer was also indicating same. As another person also drives this vehicle periodically and she often relies on the low fuel indicator light to let her know when to gas up, I wanted to be sure this function was working. Anyway, I drove the vehicle down to a very low level and then brought it into Freeman Honda to inspect. Jerry Gibson, the Service Manager got involved and he personally drove the vehicle to get the indicator light to come on. His attention to taking care of my perceived problem was exemplary, to say the least. I learned a number of things from this experience: 1) Freeman Honda was exceptional in providing 5 star service to me. 2) Don't believe the on board computer on any vehicle because it works on averages and not real life. 3) Gasoline pumps don't always provide accurate information as to how many gallons of fuel are actually dispensed! 4) A Honda is an excellent investment, from the standpoint of support from Honda USA, and the dealer network, especially Freeman Honda. I had tried to get this problem resolved with two other Honda dealerships, David McDavid, in Irving, and Santan Honda, in Gilbert, AZ, and they did very little in comparison to Jerry Gibson, and Freeman Honda. More

I find it funny that this company sold me my Toyota Corolla, but didn't have the tools to do my oil change. Makes no sense. I don't remember his name, but this man made it known he didn't want to servi Corolla, but didn't have the tools to do my oil change. Makes no sense. I don't remember his name, but this man made it known he didn't want to service me as soon as I pulled in. I regretgetting car from these people. More

Called all over DFW looking for specific new vehicle. Got the usual car sales game where they say they have the car just to get you in there, then low and behold after I arrive at the dealership they say the the usual car sales game where they say they have the car just to get you in there, then low and behold after I arrive at the dealership they say they JUST sold my car the moment before I got there. They then try to sell me an alternate car they do have on the lot or try to get me to commit to a car they don't even have yet. This very dishonest practice tarnishes the industry. I always respond as follows: turn around and walk out. THIS WAS NOT THE CASE AT FREEMAN. THEY WERE TOTALLY HONEST. They said they had the car when i phoned, and it was waiting for me when I got there. Negotiated price with no hassle (note: I make sure To research and pay below the going rate on all my new car purchases). Freeman gave me a fair price and fair financing... the rate was even lower than my credit union offered. Highly recommend Patrick and Freeman. More

My experience started out fine with Freeman Honda, and ended very badly! I went in just to look at the 2012 Accords and their features. Salesman Patrick introduced himself and asked me if I wanted to buy, ended very badly! I went in just to look at the 2012 Accords and their features. Salesman Patrick introduced himself and asked me if I wanted to buy, I told him no, that I was just looking. I arrived to the dealership around 6pm, and I didn't leave until after 10pm that night. They let me test drive and look at a few cars, told me they could get me great deals. Took my keys to appraise my car, sat me down and threw all these numbers at me. First Patrick asked what monthly payment would I like to pay to have the car. When I told him, he gave me a number, I said no, let me just have my keys back so that I can go home and think about it. Then the salesman switching started. Everytime I told Patrick no, another person would come out and talk to me like they were authorized to give me a better price. I think I said no for 2 1/2 hours asking for my keys back. Finally, they gave me an awesome number and deal that I agreed to. When I drove off the lot that night, I knew I wasn't happy with my purchase or the car. So, the very next day I took the car back, and informed the finance manager that I didn't want the car, and to give me my car back. This is when all the customer service went out the window. All of a sudden, I was told, my car was gone and sent to auction, I couldn't return the car, it would ruin my credit. I still gave them the Keys to the car, and asked to speak to the GM. When I got into his office, he told me, "This isn't Walmart, you just can't bring stuff back." "In order to reverse this paper work, you will need to write me a check for $1100.00 for all the fees assosiated with cancelling my paperwork." I couldn't believe how horrible they were being to me. Plus, they were insisting that my car was already gone to auction and they couldn't get it back. So, I went from a 2006 Honda, to a 2012, to no car at all. The GM said they would try to see if the auction still had my car, and would let me know Monday. By this point, I was done with everyone at Freeman Honda and their rudeness. My father ended up calling up there and speaking to the GM and threating to call the police, the BBB, and the news because of the bullying and horrible service they were providing and the way they were treating me. Before the end of the day on Saturday, Patrick called me and informed me that the GM spoke with my father, and that I wasn't happy with my car, so I could come up to the lot and pick any car on the lot with the same deal they offered me for my first car. I don't understand why they didn't try to work with me in the first place, it took threats, and 3rd parties. I have never experienced car buying like this in my life, and I am on my 5th car. My only advice would be, not to let them bully you into buying, and KNOW what you want, and don't give them the keys to YOUR car unless you know you don't want them back. I would NOT recommend ANYONE friend or foe to do business or buy a vehicle from this place!!! More

We bought our Odyssey LXE at this place. Will not go there again. Took the van in, took most of the day for an oil change. Took it in for a TPMS light, not only did it take all day, but they told us the there again. Took the van in, took most of the day for an oil change. Took it in for a TPMS light, not only did it take all day, but they told us they couldn't fix it after all, either. Both times I only got an update about 15 minutes before they were going to hand the keys back, and they charged hundreds each time. This place sells cars cheap and fleeces you on the service. Avoid them. More

I started looking for cars locally, about 70 miles west of Dallas, to only find a somewhat snobby attitude (with no inventory) and eventually came across Freeman Honda. I emailed them and asked them flat o of Dallas, to only find a somewhat snobby attitude (with no inventory) and eventually came across Freeman Honda. I emailed them and asked them flat out not to call me and let me know what their "bottom line" was on a particular car. William respectfully honored my request and all corespondence was through email until I finally called them a week and a half later. I purchased my Honda Accord Coupe today and it was absolutely painless. It was by far the easiest car purchase I have ever made. All of the numbers were exactly what he said they were and there weren't any surprises. Thank you Freeman Honda! More

I have purchased a brand new Honda from this dealer and I had some issues and bad experience from this dealer. So I filed a complaint against this dealer about two months ago. On 06-04-2011 @ 09:30 am I rece had some issues and bad experience from this dealer. So I filed a complaint against this dealer about two months ago. On 06-04-2011 @ 09:30 am I received a call from Freeman Honda. The person who called me started the conversation like this. " Hello this is JAKE from Freeman Honda. I have noticed that you have some sad issues and bad experiences from us and we want to help you out". He explained about my complaint and issues. We talked about 10 minutes and finally he promised me like this." Thomas, our goal is to make our customers happy and we will do our best to fulfill that goal. So this is what we are going to do for you. We will give you a Life time oil and filter change free for your new Honda. Are you happy now.?" I responded "yes". He stated he is going to send me a confirmation on my e-mail. I waited for 2 days and did not received his E-mail at all. So I called back the dealer and requested the operator to speak to Mr. Jake. But here is the funny thing. when Jake started his conversation I noticed that his voice is entirely different from the person who called me two days ago and introduced himself as JAKE. Now this person said like this. " I do not know anything about anything and has no clue about what you talking about." Now this is really frustrating. I don't know what kind of game is this.I like someone to contact me and settle this issue. Thank you. More

I have a tendency to distrust and dislike car dealers but this experience was a definite exception. Skip was very responsive, answered all my questions, and didn't attempt to pressure me when I told him I ne this experience was a definite exception. Skip was very responsive, answered all my questions, and didn't attempt to pressure me when I told him I needed to think things over. Once we had reached a deal on the pre-owned truck I was buying, I dreaded the experience of the "closing room" ... but once again, the finance manager also took a no-pressure approach. He briefly made me aware of options like the extended warranty and LoJack but I only had to decline once and he moved on. There were a couple of details that could have been handled more efficiently but overall I really like the way that Freeman Honda does business. More