Freeman Honda

My experience started out fine with Freeman Honda, and ended very badly! I went in just to look at the 2012 Accords and their features. Salesman Patrick introduced himself and asked me if I wanted to buy, ended very badly! I went in just to look at the 2012 Accords and their features. Salesman Patrick introduced himself and asked me if I wanted to buy, I told him no, that I was just looking. I arrived to the dealership around 6pm, and I didn't leave until after 10pm that night. They let me test drive and look at a few cars, told me they could get me great deals. Took my keys to appraise my car, sat me down and threw all these numbers at me. First Patrick asked what monthly payment would I like to pay to have the car. When I told him, he gave me a number, I said no, let me just have my keys back so that I can go home and think about it. Then the salesman switching started. Everytime I told Patrick no, another person would come out and talk to me like they were authorized to give me a better price. I think I said no for 2 1/2 hours asking for my keys back. Finally, they gave me an awesome number and deal that I agreed to. When I drove off the lot that night, I knew I wasn't happy with my purchase or the car. So, the very next day I took the car back, and informed the finance manager that I didn't want the car, and to give me my car back. This is when all the customer service went out the window. All of a sudden, I was told, my car was gone and sent to auction, I couldn't return the car, it would ruin my credit. I still gave them the Keys to the car, and asked to speak to the GM. When I got into his office, he told me, "This isn't Walmart, you just can't bring stuff back." "In order to reverse this paper work, you will need to write me a check for $1100.00 for all the fees assosiated with cancelling my paperwork." I couldn't believe how horrible they were being to me. Plus, they were insisting that my car was already gone to auction and they couldn't get it back. So, I went from a 2006 Honda, to a 2012, to no car at all. The GM said they would try to see if the auction still had my car, and would let me know Monday. By this point, I was done with everyone at Freeman Honda and their rudeness. My father ended up calling up there and speaking to the GM and threating to call the police, the BBB, and the news because of the bullying and horrible service they were providing and the way they were treating me. Before the end of the day on Saturday, Patrick called me and informed me that the GM spoke with my father, and that I wasn't happy with my car, so I could come up to the lot and pick any car on the lot with the same deal they offered me for my first car. I don't understand why they didn't try to work with me in the first place, it took threats, and 3rd parties. I have never experienced car buying like this in my life, and I am on my 5th car. My only advice would be, not to let them bully you into buying, and KNOW what you want, and don't give them the keys to YOUR car unless you know you don't want them back. I would NOT recommend ANYONE friend or foe to do business or buy a vehicle from this place!!! More

We bought our Odyssey LXE at this place. Will not go there again. Took the van in, took most of the day for an oil change. Took it in for a TPMS light, not only did it take all day, but they told us the there again. Took the van in, took most of the day for an oil change. Took it in for a TPMS light, not only did it take all day, but they told us they couldn't fix it after all, either. Both times I only got an update about 15 minutes before they were going to hand the keys back, and they charged hundreds each time. This place sells cars cheap and fleeces you on the service. Avoid them. More

I started looking for cars locally, about 70 miles west of Dallas, to only find a somewhat snobby attitude (with no inventory) and eventually came across Freeman Honda. I emailed them and asked them flat o of Dallas, to only find a somewhat snobby attitude (with no inventory) and eventually came across Freeman Honda. I emailed them and asked them flat out not to call me and let me know what their "bottom line" was on a particular car. William respectfully honored my request and all corespondence was through email until I finally called them a week and a half later. I purchased my Honda Accord Coupe today and it was absolutely painless. It was by far the easiest car purchase I have ever made. All of the numbers were exactly what he said they were and there weren't any surprises. Thank you Freeman Honda! More

I have purchased a brand new Honda from this dealer and I had some issues and bad experience from this dealer. So I filed a complaint against this dealer about two months ago. On 06-04-2011 @ 09:30 am I rece had some issues and bad experience from this dealer. So I filed a complaint against this dealer about two months ago. On 06-04-2011 @ 09:30 am I received a call from Freeman Honda. The person who called me started the conversation like this. " Hello this is JAKE from Freeman Honda. I have noticed that you have some sad issues and bad experiences from us and we want to help you out". He explained about my complaint and issues. We talked about 10 minutes and finally he promised me like this." Thomas, our goal is to make our customers happy and we will do our best to fulfill that goal. So this is what we are going to do for you. We will give you a Life time oil and filter change free for your new Honda. Are you happy now.?" I responded "yes". He stated he is going to send me a confirmation on my e-mail. I waited for 2 days and did not received his E-mail at all. So I called back the dealer and requested the operator to speak to Mr. Jake. But here is the funny thing. when Jake started his conversation I noticed that his voice is entirely different from the person who called me two days ago and introduced himself as JAKE. Now this person said like this. " I do not know anything about anything and has no clue about what you talking about." Now this is really frustrating. I don't know what kind of game is this.I like someone to contact me and settle this issue. Thank you. More

I have a tendency to distrust and dislike car dealers but this experience was a definite exception. Skip was very responsive, answered all my questions, and didn't attempt to pressure me when I told him I ne this experience was a definite exception. Skip was very responsive, answered all my questions, and didn't attempt to pressure me when I told him I needed to think things over. Once we had reached a deal on the pre-owned truck I was buying, I dreaded the experience of the "closing room" ... but once again, the finance manager also took a no-pressure approach. He briefly made me aware of options like the extended warranty and LoJack but I only had to decline once and he moved on. There were a couple of details that could have been handled more efficiently but overall I really like the way that Freeman Honda does business. More

What a great crew...the Internet salesmen - Skip and Jay - were honest, efficient, and personable. They did what they said they were going to do and with amazing courtesy. Great price, honest deal, no xx. B - were honest, efficient, and personable. They did what they said they were going to do and with amazing courtesy. Great price, honest deal, no xx. Buying a used car can be so difficult, but everyone at Freeman made it as easy as it could be. Highly recommend them to all. More

Being fairly new to the US, I was incredibly skeptical to the whole process of buying a used car in America. I visited several different car dealerships and was astonished at the shocking lack of knowledg the whole process of buying a used car in America. I visited several different car dealerships and was astonished at the shocking lack of knowledge and professionalism exhibited by their staff and in their own products. Being a life-long car fan, I like to deal with guys who share a passion for their trade. Being told by a car salesman that the piece of over-priced crap they are attempting to sell you is "better than that what you wanted" or when asked what size the motor is, being told "it's a 6 cylinder I think" is the fastest way to lose my business. Not so Freeman Honda - both Skip and Jose are a pleasure to work with in buying a car. Both knowledgeable and receptive to working with you to agree a deal. I secured a 2009 Honda Civic coupe from them several months ago and it drives like a dream. It was a clean, honest car at the right price. All staff at the site are friendly and also willing to take the time, treating you as an individual not just a potential sale. As with anything folks, do your homework before buying. Check the website, check the CARFAX report, drive the car extensively - does it pull under braking, make any noises on full-lock, color of the engine oil, get on your hands and knees - what does the chassis look like underneath, does the interior look consistent with the mileage, do the door lines look straight... bounce each corner, do the shocks rebound once only. Would you honestly buy the second most expensive purchase in your life without being confident? I'm now in the position of buying a second car and whilst I've wasted time visiting other dealerships with apparent bargain buys, it's to Jose and Skip I turn to again! As for any other reviews here that mark these guys down - I truly feel sorry for you; not getting the service you deserve is painful... but I honestly can't correlate any negative reviews with these guys. I fully recommend giving them your business. More

I did not enjoy my experience at all. This was a high pressured sale, and I struggled to get my keys back from the sales person. They were horrible with their math constantly saying they were giving me pressured sale, and I struggled to get my keys back from the sales person. They were horrible with their math constantly saying they were giving me money off the car that they weren't. I was insulted that they thought my math skills were that bad. 20k-3k does not = 18995. These people lied and lied and lied again. I am old fashioned, and I feel that anyone who wants my business will be honest and shake my hand. More

This was our second buying experience with Freeman Honda. I asked for Mike Allen by name, because he had made the first experience so easy. He was honest, friendly and straightforward. He quoted me a grea I asked for Mike Allen by name, because he had made the first experience so easy. He was honest, friendly and straightforward. He quoted me a great price on a Honda CR-V, and gave a good trade value for our trade-in. When we went into the dealership, they honored everything he said, just like the first time we bought a car from them. We were finished within an hour and a half, including the time to evaluate and approve the car we traded in, the credit application, and financing. Tu Nguyen was the finance manager, and he made the financial part of the transaction a low-pressure environment and was efficient as well. No dealership I have ever dealt with in the past has been as honest or easy to deal with, (now twice in a row!) as Freeman Honda. Ask for Mike Allen as the salesperson. More

Salesman was very knowledgeable and helpful. He was eady to work with and made treh car-buying experience very pleasant. The salesman contacted me periodicallly to ensure that he had teh correct information to work with and made treh car-buying experience very pleasant. The salesman contacted me periodicallly to ensure that he had teh correct information. He also contacted me when he vehicles available that fit eh parameters that we had discussed. The dealership is conveniently located. More