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Freedom Ford by Ed Morse
Greenville, TX
145 Reviews
Located in Greenville, TX, Southwest Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Southwest Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Call 888-857-1374 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
By Type
Showing 145 reviews
November 15, 2014
Great Sales Experience!! We came into the dealership to compare the Edge and Escape. We were lucky and got Andrew as our salesman. He was very helpful and knowledgeable. We We came into the dealership to compare the Edge and Escape. We were lucky and got Andrew as our salesman. He was very helpful and knowledgeable. We did not feel pressured. We decided on the Edge and the whole Southwest experience was great!! Would highly recommend this dealership and Andrew as the salesman. Looking forward to stopping in and having scheduled maintenance handled. Thanks again!! Randy & Kim P More
by Kimswesties2
Employees Worked With
Danny in finance
October 23, 2014
J.c. New Truck Jeremy was very helpful in purchasing my new truck. He was not pushy while I was deciding on a vehicle. He also called later to see if i was enjoyi Jeremy was very helpful in purchasing my new truck. He was not pushy while I was deciding on a vehicle. He also called later to see if i was enjoying the new truck. I would send other people to buy a vehicle from Jeremy. More
by jeff c.
Employees Worked With
Jeremy Lunsford
October 07, 2014
Great Sales Experience Paul was friendly, knowledgeable and extremely helpful through out our buying experience at Southwest Ford. We have several of his business cards and Paul was friendly, knowledgeable and extremely helpful through out our buying experience at Southwest Ford. We have several of his business cards and will be handing them out to all we know. Thanks again not only to Paul but evryone at the dealership. More
by okiestcjm
Employees Worked With
Paul Hyland
September 09, 2014
Beware!!! 12/14/2013 Last year during the ice storm, I had a collision in Mckinney. I had my car towed to this dealer because They were close to where the accid 12/14/2013 Last year during the ice storm, I had a collision in Mckinney. I had my car towed to this dealer because They were close to where the accident happened. Over the next several day, southwest Ford wrote an estimate of repairs on my car, which totaled $8400.00. I made sure that they understood, that I expected my car to be repaired back to factory specs. The body shop manager assured me that he understood my request. Well after the first month, I was called by their service dept, and was told my car was ready. I drove 180 round trip to Greenville to pick up my car. When I got to the dealership. I discovered that my car was partially repaired. The right front wheel did not roll straight with the left one, I couldn't even leave their parking lot. Plus the car had a bad grinding noise coming from underneath the car. Well, I was not happy at all. I ended up leaving my car their another two months. During this time, I had many phone conversations with the body shop manager , about the reasons why it was taking so long to get the repair done. He told me that his parts dept and service dept could not communicate of when parts came in, so they could be installed in a timely manner. Well what ended up happening was, When the parts were not put on the car, Southwest Ford sent the car out as ready to the customer. And each time they called me as my car was ready, I had to take the day off from work, rent a car and drive to their location, just to find that the said repairs were still not correctly done. I finally had to get my insurance company involved in this situation. After doing this, it seemed that Southwest Ford, decided to get the repairs done, but it only appeared this way. I picked up and drove my car home, and decided to look it over carefully. What I discovered was instead of replacing the parts with new ones, Southwest Ford , decided to bondo these parts instead of replacing them. My insurance company paid Southwest Ford to do so, which they didn't. Also, My AC was not working either. I had paint over-spray on the tops of my doors, which looks bad. The headlight that they put in was all yellow on the lens, it looked terrible. To bring Everyone up to today. Because of how terrible the repair was done by Southwest Ford, My insurance company, has an auto damage apprasiser come to my home , and inspect the car. Well, whaen I received the new estimate, I examined it, and found , in order to repair the botched Job that Southwest Ford had done, it would cost an additional $4200.00. Southwest ford was already paid to do this job right, but In my oppinion, They did not care about performing this job correctly. I have tried in good faith, to communicate with Southwest Ford, to let them resolve my concerns, but they have not even tried to make things right....I have since filed a complaint with the BBB. Anyone , reading this. BEWARE!!!!!!!!!! More
by mtncable
Employees Worked With
Body Shop Manager
September 08, 2014
F 150 I came to by this dealership to check out a vehicle my family already looked at and Andrew did an excellent job of taking care of us during this proce I came to by this dealership to check out a vehicle my family already looked at and Andrew did an excellent job of taking care of us during this process. I highly recommend this dealership and Andrew as a salesman. Thank you and loving the new wheels. More
by tjkittrell
Employees Worked With
Andrew McGrath
August 02, 2014
Great buying experience !!!! With the help of Jeremy and Chris in sales and J.P. and Matt in finance, my wife and I purchased a new Focus and I also bought back my F-150 . ( With the help of Jeremy and Chris in sales and J.P. and Matt in finance, my wife and I purchased a new Focus and I also bought back my F-150 . (I really like that truck.) I have used this dealership for service, maintenance and collision repairs and I have been very pleased. This last purchase was easy and we both had a little fun with a major purchase that can be quite stressful. Thanks to all, Jim & Glenda H. More
by jghigg28
Employees Worked With
Jeremy, Chris, JP Salcido
July 09, 2014
Ryan Cooper, Chris, and Matt Honestly, best experience in purchasing a vehicle. We will refer friends and family in the future. All involved seemed genuinely customer oriented. Honestly, best experience in purchasing a vehicle. We will refer friends and family in the future. All involved seemed genuinely customer oriented. We are pleased with the service we received. More
by NKHelms
Employees Worked With
Ryan Cooper
June 11, 2014
2011 Mustang GT Premium Great service from Zack Victory! Vehicle was described to a T and was what i expected when it arrived 500miles away down in south Texas. Great service from Zack Victory! Vehicle was described to a T and was what i expected when it arrived 500miles away down in south Texas. More
by derrickwolter
Employees Worked With
Zack Victory
April 11, 2014
Zack Victory It was great working with Zach. He was very knowledgeable about the Jeep I was purchasing. He made the buying process easy and fast. I will return It was great working with Zach. He was very knowledgeable about the Jeep I was purchasing. He made the buying process easy and fast. I will return to Southwest for future business. More
by wooky1
Employees Worked With
Zack Victory
April 02, 2014
Just bought a new F150 4x4 from southwest and this is my second purchase from this dealership. Andrew did a great job putting up with all my demands and worked hard to get us the best deal! Would recommend second purchase from this dealership. Andrew did a great job putting up with all my demands and worked hard to get us the best deal! Would recommend Andrew and the whole group of folks at this dealership to anyone looking for a new vehicle. More
by JPinnell
Employees Worked With
Andrew McGrath
