Freedom Ford by Ed Morse

Incompetence or Lying I took my 2010 Accord I purchased from Southwest in to their QuickLane service for low tire pressure light being on. Service dept worker said he could I took my 2010 Accord I purchased from Southwest in to their QuickLane service for low tire pressure light being on. Service dept worker said he couldnt find anything wrong with the tires. Took it somewhere else a few days later and they found a nail in the rear driver side tire. Now I would not trust them to do an oil change. More

Our BEST car buying experience!!! My wife and I were in a spot where we had gotten into a pretty bad finance deal while we were in bankruptcy.,we were paying over 18% interest on our c My wife and I were in a spot where we had gotten into a pretty bad finance deal while we were in bankruptcy.,we were paying over 18% interest on our car!! We tried several times to find someone that would help us get out from under this weight! We were turned down time after time after time and had given up. Just the other day I figured to give these guys a shot.. We stopped in and right away we were blown away by the professionalism and courtesy given to us here. Our salesman Andrew McGrath was TOP NOTCH and did whatever it took to get the job done! We are lifers here! We will never need to go anywhere else! WAY TO GO SOUTHWEST FORD!! Nathan & Kristi More

Where dreams come true. I just want everyone to know i always have a great experience when i go to southwest ford in greenville. Eveyone is so friendly and greet you with a s I just want everyone to know i always have a great experience when i go to southwest ford in greenville. Eveyone is so friendly and greet you with a smile and go above and beyond to help you get your dream car, i received mine on Saturday july 25th. I had a great salesman Darwin Kloster did everything possible to help me with the perfect car, down payment and the same carpayment. I cant thank him enough and everyone there that went above and beyond. Thank you all ! This is the 2nd car i bought there. More

Beware!!! 12/14/2013 Last year during the ice storm, I had a collision in Mckinney. I had my car towed to this dealer because They were close to where the accid 12/14/2013 Last year during the ice storm, I had a collision in Mckinney. I had my car towed to this dealer because They were close to where the accident happened. Over the next several day, southwest Ford wrote an estimate of repairs on my car, which totaled $8400.00. I made sure that they understood, that I expected my car to be repaired back to factory specs. The body shop manager assured me that he understood my request. Well after the first month, I was called by their service dept, and was told my car was ready. I drove 180 round trip to Greenville to pick up my car. When I got to the dealership. I discovered that my car was partially repaired. The right front wheel did not roll straight with the left one, I couldn't even leave their parking lot. Plus the car had a bad grinding noise coming from underneath the car. Well, I was not happy at all. I ended up leaving my car their another two months. During this time, I had many phone conversations with the body shop manager , about the reasons why it was taking so long to get the repair done. He told me that his parts dept and service dept could not communicate of when parts came in, so they could be installed in a timely manner. Well what ended up happening was, When the parts were not put on the car, Southwest Ford sent the car out as ready to the customer. And each time they called me as my car was ready, I had to take the day off from work, rent a car and drive to their location, just to find that the said repairs were still not correctly done. I finally had to get my insurance company involved in this situation. After doing this, it seemed that Southwest Ford, decided to get the repairs done, but it only appeared this way. I picked up and drove my car home, and decided to look it over carefully. What I discovered was instead of replacing the parts with new ones, Southwest Ford , decided to bondo these parts instead of replacing them. My insurance company paid Southwest Ford to do so, which they didn't. Also, My AC was not working either. I had paint over-spray on the tops of my doors, which looks bad. The headlight that they put in was all yellow on the lens, it looked terrible. To bring Everyone up to today. Because of how terrible the repair was done by Southwest Ford, My insurance company, has an auto damage apprasiser come to my home , and inspect the car. Well, whaen I received the new estimate, I examined it, and found , in order to repair the botched Job that Southwest Ford had done, it would cost an additional $4200.00. Southwest ford was already paid to do this job right, but In my oppinion, They did not care about performing this job correctly. I have tried in good faith, to communicate with Southwest Ford, to let them resolve my concerns, but they have not even tried to make things right....I have since filed a complaint with the BBB. Anyone , reading this. BEWARE!!!!!!!!!! More

Great buying experience !!!! With the help of Jeremy and Chris in sales and J.P. and Matt in finance, my wife and I purchased a new Focus and I also bought back my F-150 . ( With the help of Jeremy and Chris in sales and J.P. and Matt in finance, my wife and I purchased a new Focus and I also bought back my F-150 . (I really like that truck.) I have used this dealership for service, maintenance and collision repairs and I have been very pleased. This last purchase was easy and we both had a little fun with a major purchase that can be quite stressful. Thanks to all, Jim & Glenda H. More