Freedom Ford by Ed Morse

Overall, I purchased the vehicle I wanted at a fair price. However, we agreed to a price on the phone and in person. After they found out I wasn't financing through Freedom Ford, the salesman/manager t price. However, we agreed to a price on the phone and in person. After they found out I wasn't financing through Freedom Ford, the salesman/manager tried to add $1,500.00 to the final price. I also asked about the Farm Bureau Recognition rebate to be applied. After debating a little, the price didn't get raised and was sent to finance where I was told the Farm Bureau rebate would be applied. The salesman didn't put it through, neither did finance. The numbers didn't add up and I was frustrated and asked to speak to the sales manager. His first response was "You seem frustrated, I'd rather not sell you a truck and get a bad review". I asked if that was really the attitude he was going to have. Can we not see what is wrong with the numbers? We looked them over and they seemed correct without the Farm Bureau rebate. By the time we got back to finance, my financing office had closed and so I had to return another day to finalize. Before I paid, they explained that the Farm Bureau rebate was included in the final price. I signed and didn't verify until later (that's my mistake) that the Farm Bureau rebate was never applied so I missed out on $500. I left, started the new vehicle and was about to drive away. Then I realized they never collected my down payment. So, I had to go back in and ask about it. I've never had a dealership forget to collect a down payment; I wonder what would have happened if I had just left. I also asked them to check the steering because in the test drive, I noticed it drift a little to the right. It shows on the service report that the steering was checked, the truck doesn't pull to the right, but they didn't align the steering wheel straight when they did it. Who’s to say that they didn’t just check a box and never looked at the vehicle. It's frustrating to spend this amount of money on a new truck for the steering wheel to be off center. This wasn't a good buying experience and the honesty of the team that sold the truck is questionable. More

Everyone there has got to be hand picked they treat you like you are the only person that matters like you are the only person that matters More

Charity is awesome! The Service Team always do a great job! The wait is never a negative experience. The Service Team always do a great job! The wait is never a negative experience. More

It was a good experience with Cody Ledbetter. The add ons was a little high. But the experience was good. The add ons was a little high. But the experience was good. More

Service person was knowledgeable, courteous, and efficient. Appointment was made and repairs were made as expedcted. Jeremy's helpfulness in answering my questions and work ethic is my reason fo efficient. Appointment was made and repairs were made as expedcted. Jeremy's helpfulness in answering my questions and work ethic is my reason for doing business at Freedom Ford in Greenville. More

Sales person was very knowledgeable about the vehicle I wanted to look at. I started out just looking. There was no pressure from the salesman to buy. He did offer to get me a quote which I accepted. I was wanted to look at. I started out just looking. There was no pressure from the salesman to buy. He did offer to get me a quote which I accepted. I was very impressed with the truck, F350 Lariat, that I contacted them two days later to purchase it. Purchase process was quick and easy about an hour to get all paperwork done and walk out the door. Best car buying experience I've ever had and I am 67 years old. Thank you Jacob. More

The service dept is wonderful and they are good honest and knowledgeable people . You can trust their commitment and caring for your vehicle. and knowledgeable people . You can trust their commitment and caring for your vehicle. More

Everyone was really friendly and they had all oils and filter for my GT 500 ! filter for my GT 500 ! More

Came in for an oil change, and was helped by Heather Bobenhausen. She got us in for our appointment, and took great care of us. We were in and out in a reasonable time. Even though she was busy, and hel Bobenhausen. She got us in for our appointment, and took great care of us. We were in and out in a reasonable time. Even though she was busy, and helping other customers, who came in, she got us in and out. More

Everyone is friendly and helpful. They make appointments and gets the job done. Nice dealership. They make appointments and gets the job done. Nice dealership. More