Freedom Chevrolet San Antonio

Very poor customer service at Freedom Chevrolet I am extremely disappointed in the quality of customer service at Freedom Chevrolet and will NEVER step foot into their dealership again. They have ab I am extremely disappointed in the quality of customer service at Freedom Chevrolet and will NEVER step foot into their dealership again. They have absolutely ZERO loyalty. Here is our story: My wife and I went in on a Thursday evening after work to look at a used vehicle we had been researching online. I called ahead and was told the car would be available for a test drive in one hour. We when arrived one hour later, the car was not ready, in fact, the entire rear bumper including the tail lights had been removed because they had to do “a paint job to fix a big scratch on the bumper” (which they failed to mention on the phone one hour earlier.) Because of that we were unable to take it out on the public roads for a test drive. Upon inspection, even without the bumper, the car was in really good shape inside and out, and multiple times we expressed our strong interest in the vehicle, even saying that we would buy the vehicle today if we were able to take it out for a drive. We were told the car wouldn’t be finished until late Friday evening, so we scheduled an appointment to come in for a test drive (and vehicle purchase) early Saturday morning. The salesman inputted all of our information in the computer, included notes that stated we were unable to test drive today and will be back on Saturday morning. He even told his manager, “We are going to make this deal happen on Saturday, I’m going to take care of them.” He told us, “Don’t worry, the car will be ready for you guys on Saturday.” I called the salesman on Saturday morning only to find out that the car had already been sold. At this point I was extremely disappointed and expressed my frustration saying, “I’m sorry but this is bad business to treat your customers like this especially those who express a strong interest in buying a vehicle.” He then proceeded to tell me, “Well you could have bought the car on Thursday, but you decided not to and no you’re wrong… its good business” and hung up on me!!! My wife and I are very disappointed with this experience, especially since we just purchased a brand new vehicle for her from Freedom Chevrolet two years ago. WE WILL NEVER SPEND OUR HARD EARNED MONEY THERE EVER AGAIN! More

Service Appointments I took my 2014 Chevy Corvette Stingray in for some warranty work and I dropped my car off with the service department at 9am. The appointment was sche I took my 2014 Chevy Corvette Stingray in for some warranty work and I dropped my car off with the service department at 9am. The appointment was scheduled. I went to get my vehicle at 4 pm and was told that they didn't get to my vehicle. The reason given was that the mechanics were overwhelmed. Wow!!! then don't book an appointment with me is what I thought. Lousy experience. Corvette Owners and other car owners beware. This place has lousy service. It is what it is. More

Excellent buying experience! sold the first Camaro I owned right before I deployed in 2011. I knew I wanted another, but couldn't find the right one. I started the buying process sold the first Camaro I owned right before I deployed in 2011. I knew I wanted another, but couldn't find the right one. I started the buying process with a dealer in California, but they kept messing up the contract, so I had to cancel. I walked into Freedom not expecting to find anything on the lot. I was right. Nate, the salesman, DID find the exact car I was looking for ... several hundred miles away. I already knew I didn't want to pay a shipping fee to have it brought down here, but I told them if they could find a way to get it down without it costing me anything, I was in. I figure they could have just as easily pushed one of the cars already on the lot on me. They worked out a dealer trade and Nate personally drove one car up there and brought back my Camaro! Not something they had to do - it's not like they're hurting for cash or anything. That's the kind of service I'd like to receive every time I buy anything, especially something so expensive. More

Excellent Dealer I have bought two cars from this dealership. I have had a very good experience with both the sales department and the service department. Hollis in s I have bought two cars from this dealership. I have had a very good experience with both the sales department and the service department. Hollis in sales does an excellent job of making the paperwork fly through and get you out in a reasonable amount of time. The service department has done an excellent job in maintaining both cars and the price of parts and tires in the dealership beats anybody else's in town including discount tire and NTB. More

awesome service This place is good place to buy a used car . They will work with you to make a deal and will tty to sell you the car s as best they can . I recommen This place is good place to buy a used car . They will work with you to make a deal and will tty to sell you the car s as best they can . I recommend this place ands Gordon was great . Very friendly . More

Amazing Gordon I would personally like to say that Gordon W. Hardin did an amazing job in getting us our dream truck. He was professional, knowledgeable, caring, an I would personally like to say that Gordon W. Hardin did an amazing job in getting us our dream truck. He was professional, knowledgeable, caring, and fun to talk to. I am definitely going to recommend him to not only my family but to friends and other people I know. I want to say thank you to Gordon for making us very happy and satisfied. :) More

Since the top reviews are negative here, I thought I'd share a more positive experience. My Hummer developed a clank that 8 trips to various dealerships around Texas could not solve. Freedom came reco I'd share a more positive experience. My Hummer developed a clank that 8 trips to various dealerships around Texas could not solve. Freedom came recommended when I relocated to SA, so when I took it in for routine PM I mentioned the annoying clank that I'd given up on having repaired. Brian told me he couldn't guarantee results on that... two hours later he called and said they'd found the problem (I'd heard this 8 other times from the other dealerships)... he also said they could do the repair work under warranty, so I ok'd it. The other dealerships had also done warranty work: U bolts, engine mount brackets, shocks, etc. to no avail, so I was still skeptical. The work was done in a timely manner once the parts came in and I drove away that day in the quietest ride I'd had in 9 months. That was 7 months ago and there's still no clank. I've been to this service dept three times since for routine PM and have always received great service. I'm giving overall experience a 5 because not only is the work done well, the waiting room is nice with an ample Keurig supply. More