Freedom Chevrolet San Antonio

Service Department was horrible. Damaged my Z06 Corvette and Service Advisor Lee Baer accused me of bringing my vehicle in that way even when they know they take pictures of the veh Damaged my Z06 Corvette and Service Advisor Lee Baer accused me of bringing my vehicle in that way even when they know they take pictures of the vehicle when arrived. Could not believe it…. Spoke to the Service Manager Paul Patina and he didn’t show any remorse, sarcastically said “didn’t they bring your car back to repair it”. I typically never provide feedback but, Never do business with Freedom Chevrolet… More

I showed interest in a used truck they never called , texted or emailed me.I guess they have way better stuff to do than talk to potential customers. Do not waste your time ! texted or emailed me.I guess they have way better stuff to do than talk to potential customers. Do not waste your time ! More

Had no choice but to take my vehicle in to Had no choice but to take my vehicle in to reprogram a module. I made an appointment for 7:00 AM and the advisor told me he can ha Had no choice but to take my vehicle in to reprogram a module. I made an appointment for 7:00 AM and the advisor told me he can have it looked at sometime today or tomorrow. What’s the point of making an appointment if it’s not going to be serviced at the scheduled appointment time. I brought with me a copy of a service bulletin, I found online of the issue the vehicle was having. So it wasn’t like they had to inspect the vehicle or do extra work to find the problem, I did that for them. Thinking it would speed up the time I was there but that didn’t matter. 5 hours after I dropped it off, I finally get notified to approve the service I was asking for and a multi point inspection report. I looked over the report and saw that only the tire thread depth was filled in. You kept my car for this long, why wouldn’t you do an actual full point inspection. It would have been a good gesture to show some appreciation towards a customer that service dealerships actually give a dam about the customers. Once they finished the job, I go to pick up the vehicle. I walk in and I’m not even acknowledge, at least a “We will be right with you, sir”. Out of the 4 advisors I saw, two of them were on phones which wasn’t a problem but the other two advisors talking with other co-workers non bussiness related is what upset me. So once one of them finished up their convo, he approached me like if I was a bother. He gives me the papers to sign and I see a shop charge of $25. I understand the fee for the supplies used for a service but all that was needed was for you to plug in your computer and reprogram my car. I got no explanation for the charge, he just went to the back office and got it removed. I don’t know why that charge was on there to begin with if it was unnecessary. Your team needs a refresher course in customer service and to be more transparent on what your charging your customers. More

WORST SERVICE EVER IN MY ENTIRE LIFE!!! Absolutely no customer contact from service for days. If you call good luck getting l much less get a response This “dealership” and i use the term loosely sho customer contact from service for days. If you call good luck getting l much less get a response This “dealership” and i use the term loosely shoul rating be closed for the public good. A “0” eating is more appropriate More

Worst car buying experience ever. If I could negative star I would. Did not purchase. After speaking with a sales rep ( Jarren?) on the phone and confirming they had the vehicle that I was looking for. W star I would. Did not purchase. After speaking with a sales rep ( Jarren?) on the phone and confirming they had the vehicle that I was looking for. We made the two hour drive to Freedom Chevrolet. Once there, Jarren handed us off to another sales person. From the start the second rep was very short and standoffish. Not respectful at all. The whole attitude that he portrayed came off as it was a chore to be there. It was not relayed to me beforehand, but they DO NOT accept outside financing (should have checked YELP). Which when asked if we were to pay cash, what would they do, they replied that they would accept it. When asked what the difference was he couldn't give an answer. We decided to see if they could match our rate with our credit union( they couldn't). When they came back with the pricing break down the vehicle that was listed online for 49k was up to 57K. Now that did include TT&L, but TT&L is not 8k. They were trying to add all sorts of things not listed on the window sticker. $1000 for tint and wheel locks, etc etc. Shady stuff for sure. After talking to Don Hewlett Chevrolet in north Austin via text that confirmed they had what we wanted, that they would accept outside financing and hold the vehicle I wanted until the next day we left and took our business to a dealership that not only wanted our business but was willing to not only work with us, but go above and beyond. I got the same trim truck for less money, no hidden pricing, and with no hassle at all. My advise- there are dealers that want your business and will work to earn it and there are dealers like Freedom that work to increase their profits through shady practices. More

Absolutely nothing positive about my experience with this place. Bad service and shady non truthful sales advisors. Unorganized service and parts department. I highly recommend not doing any service with thi place. Bad service and shady non truthful sales advisors. Unorganized service and parts department. I highly recommend not doing any service with this dealership. If someone at the dealership tells you something over the phone, odds are they will in actuality do the exact opposite when you come in person. I’m honestly surprised this place has not been shutdown for incompetence. More

Bought three Silverados from this dealership in the last 6 years the last one a 2021 the engine came apart on a hundred fifty mile trip mr. Valdez sales manager called me a set of a b**** and told me I did 6 years the last one a 2021 the engine came apart on a hundred fifty mile trip mr. Valdez sales manager called me a set of a b**** and told me I did not know who I was messing with I would not recommend Freedom Chevrolet More

Worst customer service ever! Took my blazer in June 17th jst now done June 29. My car is only 2 yrs and they said the battery is bad! After they had it for 5 days ! I took it in the battery was fine... wish jst now done June 29. My car is only 2 yrs and they said the battery is bad! After they had it for 5 days ! I took it in the battery was fine... wish I had read the reviews before I bought the blazer!!! I'm sick! More