Back

Freedom Chevrolet San Antonio

San Antonio, TX

4.0
511 Reviews

13483 I-10 West

San Antonio, TX

78260

Directions

By Type

511 Reviews of Freedom Chevrolet San Antonio

April 04, 2026

Poor follow-up, slow service, no customer empathy or care and rude service manager. I was most disappointed with the service manager, Angel. It’s no wonder the service is sub-par. As the leader, he sets the More

by Rude Service Manager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Andino
April 01, 2026

Linda was a great service advisor. She kept us updated the entire time. Our truck was completed within a timely manner. More

by Ballesteros Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
Apr 05, 2026 -

Freedom Chevrolet San Antonio responded

Hi, thanks for your praise and kind comments about Linda. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2026

This dealership is truly stellar service from start to finish. Gabby is the best service Rep and knowledgeable in all questions. If she wants the techs to confirm she makes sure I am there. The staff are More

by fhoward
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gabrielle Draeger
Apr 05, 2026 -

Freedom Chevrolet San Antonio responded

Hi, thank you for your kind review; we are happy to pass your comments to Gabby here at Group 1 Chevrolet Northwest! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 26, 2026

The customer service in the service department was 1000% better than my last visit in dec 2024/Jan 2025. Christopher Quintana was and is an awesome service center customer representative. More

by Michael F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Quintana
Mar 28, 2026 -

Freedom Chevrolet San Antonio responded

Hi Michael, we're happy you found our staff to be so supportive during your experience here at Group 1 Chevrolet Northwest. We are always more than happy to assist you if anything else comes up. Take care!

March 26, 2026

The Dealership was clean , the staff was friendly. The vehicle was promptly taken in for service. The vehicle was completed in a quickly manner and returned. My last visit was very unsatisfactory. Con More

by richardcalvillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Andino
Mar 28, 2026 -

Freedom Chevrolet San Antonio responded

Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

March 25, 2026

Good place for vehicles. Service is good also. Although o just had my truck serviced and had a courtesy wash but after I left I noticed scratch marks on front powder coated b More

by Anthonygoins2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy, Angel Andino
Mar 30, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for your feedback. We did review the check-in photos, and the vehicle was quite dirty at the time, which made it difficult to clearly identify any pre-existing scratches. That said, we take concerns like this seriously. We can assure you that our technicians are trained professionals who understand that bumpers are not weight-bearing, and they are specifically instructed never to step on them. We appreciate you bringing this to our attention.   Thank you, Tumay Nguyen Service Director - Group 1 Chevrolet Northwest tnguyen4@group1auto.com

March 19, 2026

Muy eficiente y rapido lo recomiendo fue maravillosa experiencia y buen servicio para el vihiculo More

by Yanmichel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Andino
Mar 22, 2026 -

Freedom Chevrolet San Antonio responded

¡Hola! Nos alegra que hayas tenido una experiencia tan maravillosa con nosotros. Gracias por la recomendación, ¡y que tengas un día estupendo!

March 17, 2026

Freedom Chevrolet as I know it, has been my go to for all vehicle purchases as well as everything that comes with it. Great service. Excellent communication. All around great experience. More

by jibarra0304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda in service dept. , Angel Andino
Mar 20, 2026 -

Freedom Chevrolet San Antonio responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2026

The staff was friendly, there was a delay in updates to get me approval to have a diagnostic on my vehicle,due to them not having the correct phone number but it’s odd I got text messages of my upcoming ap More

by Panda
Recommend Dealer
Yes
Employees Worked With
Linda, Gabby
Mar 13, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for your feedback. We're glad to hear our team was friendly and that the service updates were helpful during your visit. We appreciate your comments regarding the communication delay and look forward to assisting you again. Group 1 Chevrolet Northwest - (866) 586-9089

February 14, 2026

Service Advisor, Jesse Rodriguez, was extremely helpful. He e -mailed my service documents for the past year that were in my glove compartment to my extended warranty provider. More

by Y
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Rodriguez
Feb 15, 2026 -

Freedom Chevrolet San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Freedom Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...