Freedom Chevrolet Buick GMC

I had contacted Freedom Chevrolet about buying a 2021 Chevy Traverse. I was sent some information about two Chevy Traverse the next day. Early in the morning the next day someone named Andrea called , bu Chevy Traverse. I was sent some information about two Chevy Traverse the next day. Early in the morning the next day someone named Andrea called , but I missed the call. I called back 5 minutes to the number she left for me to return her call and number stated I reached them after hour. I googled the dealership number and Calle about the vehicle. I spoke someone and they stated that they would have a dealer call me back. I received a call from someone named David and he told me they only had one Traverse left on there lot. I told him vin of the Traverse I was interested in and he said it was probably on order and he was going call me back because he was trying to find information about the vehicle I was interested in. Darrell never called me back. So I called the number the lady Andrea called me from and a man answered the phone and took a message. Later that night, I looked at my emails and a lady named Letica from dealership had sent message. She asked me to make a bid and any reasonable bid would be accepted by her director. The Chevy Traverse was priced at 38,380 and told 32,380, since I was asked to make a bid on the vehicle. Letica sent me email back asking when can I come in. So I thought my bid was accepted. So I sent her a email back stating that I stay in Louisiana and I asked can do all the business remotely. I asked her to call me after she never responded to the email, I sent. When she called me, I told her I was interested in the Chevy Traverse that I was sent information about and she said because of pandemic I would have come in person to fill out paperwork. I asked her do they have or if going to get the Chevy Traverse I was sent information about. She told me a vin number and I told her that was not the one I was sent information about. I gave her the vin and she said she would call me back in 10 minutes. A hour had passed and I called her back and a operator said she was with customer. So stated that I was waiting Letica called me back about Chevy Traverse. The man said, she probably did not call you back because she was not sure if was serious about buying a vehicle. I told him I been calling three days about this vehicle, how you don’t think I’m not serious. So a hour later I called back to speak to Letica and she told me that was no Chevy Traverse left on lot and back order. I told her I been trying get a vehicle for three days. The only reason I choose there lot is because I went through the Chevy.com site and they said that y’all had the color I wanted. I asked her why were you telling me to come in if you didn’t have the any Traverses. Letica then said that’s why we tell y’all have to come in. I told Letica you was the first person in last three days that ever told me that. I told her if I would I drove over 400 miles to get get there and y’all did not have any Traverses, I would been very upset. I told her y’all wasted my time for three days. I was trying buy vehicle and I should not had to hunt y’all down. I asked to seek to a supervisor and she said she was going tell him to call me. She told me they had a demo vehicle on there lot and she would send me pictures, but she never sent them. I called back about 30 minutes later to speak to a supervisor and I explain to the guy, what was going on and he said, he would have someone to call me back. A supervisor Johnny, call me back and I told him the problem I have been having. He stated that he would have tell the people over him, that communication between online sells and lot was experiencing difficult. I told him I had problems with people who worked on the lot too. He said, he was going investigate to see who I spoke with. I told him I should have not been having to run people down to by a vehicle. They wasted my time for three days. I could have brought one of the Traverse that was on back order, if they had not been playing around for three days. I do not recommend anyone from out of state to try but a car from Freedom Chevy because they will would waste your time. I could have been looked at another dealer, if they were not serious about selling me a 2021 Chevy Traverse. More

Bait and switch website. Their main phrase was “in the fine print”. They tried raising price $5,000 and lowering trade by $3,000 over own website. very dishonest. fine print”. They tried raising price $5,000 and lowering trade by $3,000 over own website. very dishonest. More

If I can give this place a negative rating I would! Don’t bring y’all car up here to get serviced! Poor communication skills and bad service. My car literally was at this dealership for 10 days. It took them bring y’all car up here to get serviced! Poor communication skills and bad service. My car literally was at this dealership for 10 days. It took them 7 days to make a diagnostic on the vehicle and after that kept the car an additional 3 days only to fix the coolant leak. They didn’t change the spark plugs or do the fuel system cleanup which they told me that they were going to do. It’s all good though. I took my car to Firestone and it took them 4 hours to do all that and at a cheaper price! Y’all better take heed to what I’m saying. More

DO NOT..... I REPEAT, DO NOT PURCHASE A VEHICLE FROM THESE PEOPLE. THEY HAVE UNETHICAL BUSINESS PRACTICES. I went to purchase a vehicle at this location and I should have followed my first mind and went THESE PEOPLE. THEY HAVE UNETHICAL BUSINESS PRACTICES. I went to purchase a vehicle at this location and I should have followed my first mind and went somewhere else. The first vehicle I chose they "supposedly" didn't have the keys to that vehicle. The second vehicle I chose I was told they didn't have that vehicle in the color I wanted on the lot, when it clearly said there was 5 of them at that particular location. The first sales person advised she talked to her manager and they didn't have the vehicle. She turned me over to another sales person and all of a sudden he locates the vehicles on the lot (go figure). I was ready to purchase a vehicle yesterday, went in with my own financing form my bank. They advised they needed to run my credit. For what? I asked..... I was told AT FIRST TO MAKE SURE I WASN'T ON A TERRORIST LIST. In which I just found out today, they didn't need my SS# for, all they needed was my driver's license, which I had already given them. I gave them the check from my bank and this is where it got really interesting. They still wanted to run my credit. Why do you need to run my credit when I have a check from the bank. All you need to do is call the bank and verify the check, no they advised if I didn't let them run my credit they would not be able to sell me a vehicle. At this point that was ok with me. Why would I want all these dings on my credit when I already have my financing, I already knew they weren't making any money from this deal because I walked in with my own financing. This place has a bunch of dishonest, incompetent sales people. I know for a fact that a credit check is not mandated by the Patriots Act if I bring in my own financing. I will make sure that everyone I know that's looking for a car never do business with these people EVER again. Which is a sad case because this is the only place my parents ever bought there vehicles from. More

We needed a car and Terrance helped us right away. He said, "I got you!" Well... he meant exactly what he said. We came in expecting something different, and he got us approve for a nice truck! Thank you said, "I got you!" Well... he meant exactly what he said. We came in expecting something different, and he got us approve for a nice truck! Thank you so much! More

Spent half a day working with a salesman, George Williams, on purchasing a GMC Terrain. Agreed on a fixed price of $20,201 + TT&L. He said no extras and that was it. I drove down to the dealer to Williams, on purchasing a GMC Terrain. Agreed on a fixed price of $20,201 + TT&L. He said no extras and that was it. I drove down to the dealer to be told it’s was $23000 now. I have a WRITTEN OFFER from the dealership only to be told there are $2000+ in adds once we arrived. Worst dealership. Then decided my trade in was worth $500. Left Freedom and went to Sewell where I should have started. Got over twice that for my trade in and no lies. AVOID AT ALL COSTS. More

Mr. Cross was the best car salesman I've had in a long time. Very professional and very detailed about his job. He gave me a complete details on my new car. Thank you Mr. Cross for helping me. time. Very professional and very detailed about his job. He gave me a complete details on my new car. Thank you Mr. Cross for helping me. More

I had an electrical problem with my preowned 2016 Impala. I took my car to Freedom Chevrolet on Friday for repair of the camera. It was working fine, but had gone blank one month earlier. I was received in I took my car to Freedom Chevrolet on Friday for repair of the camera. It was working fine, but had gone blank one month earlier. I was received in the large repair check in area. From the 1st interpersonal contact, from the analysis to car rental, they were caring and interested in my concern. Natalie was great, then she took me to the car rental booth, Belinda was as the same and caring kind nature as Natalie. She put us in a brand new model with only 4 mi. on it. The following Friday we picked up our car, and as they were unable to find a cause for the problem there was no charge, I mean absolutely no charge, no charge for the research, and no charge for the rental. Quoting one of my favorite films, “Inconceivable”. I will be returning for repairs/service, or purchase from now on. Freedom is my car store. Thank you so, so much More

Two Chevy Camaros from One Great Dealership!! My second new car! Two Camaro's and the advisors were awesome as well. I was delighted to be invited into the employee's Bible Study group in the brea My second new car! Two Camaro's and the advisors were awesome as well. I was delighted to be invited into the employee's Bible Study group in the break room. Great job Freedom! My service advisor was professional with recommendations for my 30k maintenance package on my first Camaro... loved the service. More