Fred Martin Superstore

This was the worst car buying experience I have ever had. I came in to pick up my new vehicle only to discover that it was already a courtesy vehicle, and the warranty was already activated almost 6 months p I came in to pick up my new vehicle only to discover that it was already a courtesy vehicle, and the warranty was already activated almost 6 months prior. The sales manager blamed his salesman for not telling us when it was actually him, Robert Gunther, who stated this was not a courtesy vehicle a week earlier. From the moment the sales manager got involved he continually said that "we should part ways" instead of trying to make it right. Management stated, "we feel you are a high risk to give us a bad review after the sale to the manufacturer and it will cost us money". We did not care about any review only wanted the vehicle we purchased and an adjustment because the warranty was already active. The sales manager tried to keep pushing us away because of this dealer review and kept saying, "you're not happy, we should part ways". We asked him to make it right and he asked what we wanted. I said 1500 off because this was a courtesy car, and he quickly said "OK". We went outside to look at the jeep one more time and we came back in, and the number was only $800 off. I asked what happened to the $1500 off and he said I didn't say "ok I'll do it", I only said "OK". The sales manager kept bringing up that a bad review would cost them money and kept saying we should part ways. I once again said we wanted the Jeep and asked to round the out-the-door price down $67.00 to make it an even $50 k out-the-door. Once again, Rob stated it's better to part ways because we feel you are high risk to give us a bad manufacturer review. We said we just wanted the vehicle and would pay them the $67.00 and they refused to sell us the car all because of a possible bad review. We spoke to upper management who's only concern, again, was a bad review after the sale. We then sent an email to the owner of Fred Martin Superstore who could not even respond to us himself, only to have one of his partners tell us that we won't sell you the vehicle because we feel you won't be happy and are a high risk to leave us a bad review. The salesmen we dealt with were excellent in our dealings. When it came to management it was nothing but condescending arrogance and all about some review we could care less about. Anyone thinking about this dealership should look elsewhere as there are numerous complaints on the BBB website about shady practices and even about costing them money with a bad review. We felt so disrespected by this dealership that we filed a formal complaint with the Manufacturer. They were only worried about getting a bad review from me, so now I'm giving my honest review. After reading other reviews, I expect there will be a response saying that it didn't happen like this, but I'm here to tell you, it did. More

Amber Williams is an amazing salesperson. She was very sweet, patient and knowledgeable. She found exactly what we were looking for. She was very sweet, patient and knowledgeable. She found exactly what we were looking for. More

First enjoyable car shopping experience ever. Trey was very direct, not pushy, and efficient with time. I can’t say enough good things about him. I live in a different state and I would buy from Trey was very direct, not pushy, and efficient with time. I can’t say enough good things about him. I live in a different state and I would buy from him again in the future. More

Fred Martin did a great job servicing our vehicle. Taylor, the mechanic kept us apprised of its progress every step of the way, and even cleaned it both inside and out as a courtesy for being so patie Taylor, the mechanic kept us apprised of its progress every step of the way, and even cleaned it both inside and out as a courtesy for being so patient, as the job took awhile with the diagnosis, ordering parts, and so forth. Thank you Taylor, and Fred Martin. Scott and Sandy Boord/Norton More

Pleasure to work with. Great communication and fast service. Taylor Black is excellent to deal with! Great communication and fast service. Taylor Black is excellent to deal with! More

Friendly , good service fix in a timely manner,polite service and clearly explained the problems service and clearly explained the problems More

Brian went above and beyond to ensure we found the car we were looking for. He was pleasure to work with. If you're looking for a car definitely contact Brian. were looking for. He was pleasure to work with. If you're looking for a car definitely contact Brian. More

Logan was excellent to work with. The entire process, start to finish was a very positive experience. Thanks to FM wor all your hard work. The entire process, start to finish was a very positive experience. Thanks to FM wor all your hard work. More

Bill was amazing with assisting me with my purchase. . I was predominantly a Chevy truck buyer but didn't know what I was missing out with the Dodge RAM line until test driving a few trucks with Bill. Ve . I was predominantly a Chevy truck buyer but didn't know what I was missing out with the Dodge RAM line until test driving a few trucks with Bill. Very professional and transparent. He knew what I was looking for and worked with me through the process. I highly recommend coming to see him and Fred Martin! I will not go to anyone or anywhere else for my future business! Truly appreciate you sir! More

Very smooth and easy purchase. Vehicle description was accurate. I felt I was treated fairly. Salesman was extremely helpful and had answers to questions. Finance person was effici Vehicle description was accurate. I felt I was treated fairly. Salesman was extremely helpful and had answers to questions. Finance person was efficient and knowledgeable, completed the sale in a timely fashion. Will purchase other vehicles from here in the future. More