Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,654 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
Contact Dealership
View Awards

3195 Barber Rd

Barberton, OH

44203

Directions

By Type

Showing 2,654 reviews

August 14, 2024

Awesome experience from start to finish. Our salesman was great, and the jeep was exactly as we expected More

by Chief8101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about our sales staff and for choosing our team! Congratulations on your purchase and we look forward to seeing you again!

August 14, 2024

This was my second purchase from this dealership and it was exceptional. Staff is terrific More

by DeeDee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerrie Crawford
Report | Print
Aug 15, 2024 -

Fred Martin Superstore responded

Thank you for your continued support and for taking the time to leave us 5-stars! Congratulations on your purchase and we look forward to seeing you again!

August 13, 2024

He called my husband and had his dream truck. He was a pleasure to work with. He is very charismatic and easy to talk to. He made everything go smooth. He went above and beyond for us. More

by Sueberg316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
De’Angelo "DJ" McNeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry in finance, Jon Ransom
Report | Print
Aug 13, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about our team and for choosing our store. If we can help with anything else, please reach out and let us know. Thank you again and congratulations on your new truck!

August 12, 2024

They never return phone calls and never follow up on recalls and repairs. Been trying to get recalls done for over a month More

by Daman3304da
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
Report | Print
Aug 12, 2024 -

Fred Martin Superstore responded

We're sorry to hear your experience was less than 5-stars and would like to look into this further. When you can, please email us at Fmcares@fmcars.com with your contact information and lets us know what went wrong. We thank you for your review.

August 06, 2024

Hello! Great service Rob is the best! Really nice place. Thank you for all your help! More

by Drunkchickie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Fred Martin Superstore responded

Thank you for your business and for taking the time to leave us 5-stars! We're happy to hear Rob could help out! Thank you again and congratulations on your new Jeep!

August 05, 2024

Very professional, kept me informed, very helpful costumer service. When the part took longer than normal to get provided me with a loaner. More

by ronkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Szilagyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Fred Martin Superstore responded

We're happy to hear our service team could get you taken care of! If there is anything else that we can do to help, please reach out and let us know. Thank you for your 5-star review and for your business!

August 05, 2024

Always great service, friendly people who always help you with all your needs and concerns, We never go anywhere else for our automotive needs More

by Litefans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Mccutcheon
Report | Print
Aug 06, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your continued support of our dealership and for your 5-star review! We look forward to seeing you again!

August 05, 2024

Fred Martin had always been good to me in sales and service. The last service visit was great More

by mattcharlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Szilagyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Zink
Report | Print
Aug 05, 2024 -

Fred Martin Superstore responded

We're happy to hear that we have been able to provide you with a great experience in every department! Thank you so much for your continued support! If we can help with anything else, please reach out and let us know. Thank you again and we look forward to your next visit!

August 04, 2024

Professional, staff very friendly, they send a service reminder, very good job done and again will use Fred Martin services. Thank you! More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Fred Martin Superstore responded

Thank you so for choosing our team and for your 5-star review! We're happy to hear we could get your vehicle fixed up and back on the road! Thank you again and we look forward to your next visit!

August 03, 2024

Service department seemed a little pricey, and not very efficient on parts delivery. Had my car for four days before it was done More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Szilagyi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Fred Martin Superstore responded

We apologize for any delays on your vehicle, but we appreciate your patience and willingness to work with us on this. We are happy to hear that we could give you good experience overall. We thank you so much for choosing our business and we look forward to making your next service visit even better!

1
...
18
19
20
...
266