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Fred Martin Superstore

Barberton, OH

4.7
2,654 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,654 reviews

October 02, 2024

Very friendly and accommodating. The facility was nice and clean. Kerry was very helpful in the process of our financial paperwork. Our salesperson Brandon spent some time with us More

by rockysutton720
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Slone
Oct 03, 2024 -

Fred Martin Superstore responded

Thank you so much for your kind words about our team and out dealership! We're glad that we were able to provide a great experience! Thank you again and congratulations on your purchase!

October 02, 2024

Taylor was excellent and very communicative and explained everything that was done and work was done efficiently More

by SJSJES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for your business! We look forward to seeing you again!

October 01, 2024

Do not buy vehicle from theses guys. I wish I didn’t .Go anywhere else. I would give them 0 stars Really just truly awful experience. Got taken for a ride basically.The prices and interes More

by Diamondback1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Slone
Oct 04, 2024 -

Fred Martin Superstore responded

We're sorry to hear that your experience was less than 5-stars. We have forwarded your message to our management team and are currently looking into this. Thank you for bringing this to our attention and we will be reaching out soon.

Oct 04, 2024 -

Diamondback1979 responded

Put your money where your mouth is

September 25, 2024

Very friendly service, and answered all my questions, amber Williams was very responsive to my text. More

by pambrenneman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Fred Martin Superstore responded

We're happy to hear that Amber and our team could help out! Thank you so much for your business and for taking the time to leave us a high rating! We look forward to making your next experience even better!

September 24, 2024

I was very pleased with my sales agent and the service department was very prompt on getting my vehicle in for minor repairs More

by lumpy06178
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your business and for your kind words about our team. If there is anything else that we can help with, please reach out and let us know. Thank you again and congratulations on your new Ram!

September 23, 2024

This dealership is one of a kind! Amber in sales was very kind and took the time to make sure we were clearly satisfied! I would recommend this dealership, I plan on returning in the More

by Kristenstropki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about Amber and our team! Your business means a lot to us and we're happy we were able to provide a great experience. Thank you again and congratulations on your new Jeep!

September 19, 2024

Fast, efficient service. Same day appointment. Taylor Black is an excellent service advisor and very polite. More

by smatheos52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Fred Martin Superstore responded

We're happy to hear we could get your vehicle in and out and back on the road! Thank you do much for your business and for taking the time to leave us 5-stars! We look forward to your next visit!

September 19, 2024

The gentleman who helped me was amazing, was patient with me and listened to what I wanted. Super excited about my new car. More

by Mschalmo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Fred Martin Superstore responded

We're happy to hear our team could provide an excellent sales experience! Thank you so much for choosing our store and for taking the time to leave us 5-stars! Congratulations on your purchase and we look forward to seeing you again!

September 18, 2024

I was pleasantly surprised by the honesty, knowledge, class and kindness that Amber showed us in assisting us in finding the perfect car for us. More

by Brian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Fred Martin Superstore responded

We love to hear that Amber could provide you with the type of 5-star car buying experience that you deserve! Thank you so much for choosing our team and for taking the time to leave Amber and our dealership 5-stars! Congratulations on your purchase and we look forward to seeing you again!

September 17, 2024

She was great! She made it easy and knew why she was doing , I will only use her for my future purchases!! More

by Lightingwires
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Fred Martin Superstore responded

We're happy to hear that Kelli and our team could provide you with a great experience! Thank you for your business and for choosing our team! Congratulations on your new Dodge and we look forward to seeing you again!

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