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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,568 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,568 reviews

June 13, 2024

When I showed up to drop off my truck they couldn’t find my name then they thought I was someone else. So that didn’t start out to good. More

by rosswmollohan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Jun 13, 2024 -

Fred Martin Superstore responded

We're sorry to hear about your experience. We will be forwarding your review to our management team in order to keep these mistakes from happening going forward. If there was anything else that went on with your visit, please let us know by emailing us at fmcares@fmcars.com. We thank you for your review and for your business.

June 13, 2024

This was our second purchase from Fred Martin. Kelli was great to work with. Zero complaints. She was also very patient with all my kids. More

by brad.franczak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Fred Martin Superstore responded

We're happy to hear that Kelli could help get you and your family into a new vehicle! Thank you so much for your continued support and for your 5-star review! Congratulations on your purchase and we look forward to seeing you again!

June 12, 2024

Friendly staff and professional. Kelly was the reason we purchased the Jeep Willys. She worked very hard to get the exact vehicle we wanted. I can tell she really loves her job. More

by trena327
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Van Jura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna Guarendi
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Jun 12, 2024 -

Fred Martin Superstore responded

We love to hear that Kelli and our team were able to help find the right vehicle for you! Thank you so much for choosing our store and for taking the time to leave us 5-stars! If there is anything else that we can help with, please reach out and let us know. Thank you again and congratulations on your new Jeep Willys!

June 08, 2024

Always curtious. They know what they’re doing. They communicate everything. They’re time efficient. More

by Clbtr222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zink
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Jun 10, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you for taking the time to leave your kind, 5-star review and for supporting our business! We look forward to seeing you again!

June 05, 2024

I felt relaxed around her, and she made you feel at ease. Also she moved to get things done. More

by tburger55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Fred Martin Superstore responded

We're happy to hear that Kelli could provide a great purchasing experience! Thank you so much for your kind words and for your 5-star review! We look forward to seeing you again!

June 05, 2024

Matthew Miller was such a pleasure to work with very accommodating when I was short on time he help facilitate the buying process. I got the truck that I wanted in a very efficient manner. Thank you ver More

by dan.cathcart65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Fred Martin Superstore responded

We're happy to hear that Matt could help get you into your new Ram Truck! Thank you so much for your kind words and for your business! Congratulations on your purchase and we look forward to your next visit!

June 05, 2024

Excellent service all the way around from sales to finance. We couldn't be happier with our purchase. The extra warranties and perks offered were top notch. Thanks again to everyone involved. More

by Omar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Crawford
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Jun 06, 2024 -

Fred Martin Superstore responded

We're happy to hear we could provide you with a great experience! Thank you for taking the time to leave us 5-stars and for shopping with us, Omar! Congratulations on your purchase and we look forward to seeing you again!

June 04, 2024

Very good service salesman and everyone there were really great . Will buy again off them . More

by Jz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Chaboudy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you for choosing our store and for taking the time to leave us 5-stars! Congratulations on your purchase and we look forward to seeing you again!

June 03, 2024

It was a good experience. I bought other cars from them before they was able to run different numbers to see what my best option would be. I had a good salesman More

by Kdawg64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
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Jun 06, 2024 -

Fred Martin Superstore responded

We're happy to hear we could get you the right vehicle at the right price! Thank you for taking the time to leave us 5-stars and for shopping with us! Congratulations on your new Jeep and we look forward to seeing you again for the next one!

June 01, 2024

It was a nice no pressure sale. Everyone was nice. The process was fairly easy. More

by Sjones5199.sj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patti Huston
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Jun 06, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind, 5-star review and for choosing our team! Congratulations on your purchase and we look forward to seeing you again!

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