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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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February 19, 2021

Fast and efficient service. I was greeted with a warm smile and given a full detailed report on the services provided. Thank you Amy for your professionalism. More

by Char
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Fichtner
Feb 23, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to Amy here at Fred Martin Nissan, Llc! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 19, 2021

Was not expecting a car that’s only 3.5 years old to have a heating issue. The people and staff were great and quick at getting the part fixed More

by JR1423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
Feb 23, 2021 -

Fred Martin Nissan responded

We are happy we were able to assist you. Thank you for your review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 23, 2021 -

Fred Martin Nissan responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

February 19, 2021

I had my Honda in for service and the professionalism and customer service was great! Thank you Pat and Nate for a job well done!! More

by Linscoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Feb 23, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 18, 2021

If I could give negative stars I would. Tell you one thing needs fixed that's not covered so it's out of pocket, yet it's fine. Try to charge hundreds of dollars for basic repair test. Please, go anywhe More

by SJOHNSON962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Feb 18, 2021 -

Fred Martin Nissan responded

Hello- we are sorry you had a one-star experience here. Your power steering line was leaking and not covered under your extended warranty. You also complained of an oil leak that we could not verify. We recommended an engine oil consumption test, and would provide the results to your extended warranty so that they could evaluate and decide whether to cover the repair. Your diagnostic fee was waived on your visit, and you only were charged for an oil change. We feel like we did our best to provide excellent service and we are disappointed that you do not agree. Thank you for your comments.

February 18, 2021

I find that Patrick Hines is a trusted tech who knows what he is talking about and advises you correctly. He is good at assessing the situation and getting you in and out. John Paugh is an excellent tech More

by CCHEFERICK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Paugh
Feb 20, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 17, 2021

Everyone was pleasant, oil change took no time at all. Could have more comfortable chairs in waiting area. Too many surveys don’t need for every service. More

by Michelle.toris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Feb 20, 2021 -

Fred Martin Nissan responded

Hi Michelle! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day!

February 17, 2021

Good and friendly people. Service was on time and well informed. Was notified of anything that needed attention. Have gone to this dealer because I like and trust them. More

by COFCANTERBURY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Feb 20, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 17, 2021

Simple and quick service. I appreciate the follow up and the focus to ensure my vehicle is running safe. Thank you and keep it up! More

by MELINDA
Recommend Dealer
Yes
Employees Worked With
Denise Law
Feb 20, 2021 -

Fred Martin Nissan responded

Hi Melinda, thank you so much for your positive comments about Fred Martin Nissan, Llc! We look forward to your next visit! Take care!

February 16, 2021

Great Company for the community the guys in there helped me out a lot real resourceful. Thanks again to Brett! Will recommend to others definitely More

by CEDRICBOYKIN81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Burlingame, Garett Eackelbary
Feb 17, 2021 -

Fred Martin Nissan responded

Hello, your wonderful feedback and rating mean a lot to us. Thanks for the recommendation, and have an amazing day!

February 15, 2021

Customer service was impeccable! Rich, who’s in the service department took great care of me. He’s always polite, and he makes sure I don’t have a wait a long period of time for my vehicle. More

by LECHAUNDAHARRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! We are always more than happy to assist you if anything else comes up. Take care!

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