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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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March 04, 2021

I needed an oil change but they also found out my brakes were bad. So They took excellent care of me and even gave me a loaner for a couple of hours since I had not planned on the extra time. More

by CARLSONNEIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
Mar 05, 2021 -

Fred Martin Nissan responded

Hi Carlsonneil, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 04, 2021

Fast and great service! They Definitely pay attention to the details! Highly recommended Fred Martin Nissan for all of your car needs!! I will be a customer for life! More

by JBAILEY9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
Mar 08, 2021 -

Fred Martin Nissan responded

We are so happy to hear you had a great experience! Thank you for the 5-Star Review and your recommendation! Our team looks forward to continuing to assist you in the future when needed.

March 03, 2021

Excellent customer service, professional, and friendly staff. Very nice facility! Comfortable waiting area.Service always completed in a timely fashion.The prices are good, and I know that I’m getting exc More

by SCHANDLER4308637
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Fred Martin Nissan responded

Our goal is to provide the best experience we can, and we are happy to hear you had a great one. Thank you for the 5-Star Review and for stopping in at Fred Martin Nissan!

Mar 04, 2021 -

Fred Martin Nissan responded

We always strive to deliver exceptional service to our customers so we are glad to hear we took such great care of you. Please don't hesitate to reach out to us if you ever need anything else. Safe travels!

March 02, 2021

Great service job well done explained things in manner of which I could understand. Let me know about upkeep as far as maintenance that might need to be done More

by HARBARGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! If you have any further questions, please give us a call. We're always happy to help!

Mar 04, 2021 -

Fred Martin Nissan responded

We're happy to hear that you had a great service experience with us. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Have a nice day!

March 02, 2021

Patrick always takes care of my service needs on our vehicle. Everyone is friendly and easy to talk with about what’s needed with our vehicle. We recommend the dealership to everyone and superstore also More

by N/a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd
Mar 04, 2021 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your recommendation! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Mar 04, 2021 -

Fred Martin Nissan responded

Hi there, we are glad to hear Patrick takes such great care of you and your vehicle. Your recommendation means so much to us and we're proud to have earned it. We hope to see you again, and have a great day!

March 02, 2021

Check engine light, told 1400 dollars to fix,not covered w/warranty, found chevy bulletin covering my repair from Chevy. Glad I researched it myself More

by LOMBARDO7644
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Fred Martin Nissan responded

Hi Lombarko76444, we are sorry your experience was not very positive and have forwarded your review to management for review. It looks like the warranty that your vehicle is under did not cover the suggested repair as informed, however it does look like Chevy may have had a special program to assist you in that that specific repair. We apologize for the misunderstanding, but were only advising on what was known at the time. If you have any questions our team is here to help, you may give us a call at (330) 734-3913. Thank you!

March 02, 2021

The service department did a good job as usual. The easy of appointment scheduling is a bonus. Wish there was a loaner offer so that you didn’t have to wait an hour and a half in the lobby. More

by APAONESSA1121
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star review and your business!

Mar 04, 2021 -

Fred Martin Nissan responded

Hi there, we appreciate your shout-out to our service team! If there is anything else we can do for you, please don't hesitate to reach out to us. Have a fantastic day!

March 02, 2021

FMN always provides me with the best support and maintenance. Pat was my point of contact. His knowledge and professionalism is unmatched. Thank you FMN More

by J.Flecha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Mar 04, 2021 -

Fred Martin Nissan responded

Thank you for the kind words and the 5-Star Review!

Mar 04, 2021 -

Fred Martin Nissan responded

Hi there, we are glad to hear Pat and the team took such great care of you. We are always more than happy to assist you if you need anything else. Have a fantastic day!

March 02, 2021

They always listen to my concerns and address them. They provide fast and knowledgeable service every time. I have always had a pleasant experience at this dealership. More

by Alwayskat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Fred Martin Nissan responded

We are always happy to be of assistance! Thank you for continuing to stop in at Fred Martin Nissan and for your 5-Star Review!

Mar 04, 2021 -

Fred Martin Nissan responded

Hi there, thank you for your kind words about our dealership and staff! If there is anything else we can do for you, please don't hesitate to reach out to us. Have a fantastic day!

March 01, 2021

The days kept changing on when my car would be done. The employee we picked the car up from was very rude. My breaks are grinding after service, like they didn’t clean them off. More

by sarahr330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Hine
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Fred Martin Nissan responded

Hi sarahr330, we are sorry to hear your experience here was not a positive one. We did forward your review to management to look into the situation and it looks like they did inform you that everything should return to normal as informed, if not please contact our Service Manager Denise Law at (330) 734-3913 for additional details and assistance. Thank you.

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