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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews
Call Service Center (330) 644-8888

1,535 Reviews of Fred Martin Nissan - Service Center

Sort by
April 01, 2021

The large window over looking the service area is The large window over looking the service area is covered up. What do they not want the customer to see? Shody work? This does not instill confiden More

by JACKEW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2021 -

Fred Martin Nissan responded

Hi Jackew, we are sorry to hear your experience was not positive. The window was covered up for internal reasons. You are more than welcome to have a Service staff member escort you safely if you'd like to see your vehicle while it is being worked on. If you have any questions or concerns do not hesitate to reach out to our Service Manager Denise Law at (330) 734-3913 or email us at fmcares@fmcars.com. Our team would be happy to assist. Thank you.

March 31, 2021

Too much up selling! I only needed a 5000 mile service. If I added everything suggested to me, it would have cost me probably $500! More

by BEMILLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2021 -

Fred Martin Nissan responded

Thank you for your feedback and review. We have forwarded your review to management to look into the situation, and we do apologize if our suggestions were unneeded. Our goal and part of our service is to mention anything we can find to our customers to keep them informed of the condition of their vehicles and offer suggested repairs that may be needed. If you have any questions, do not hesitate to reach out to us. We are always happy to help.

March 30, 2021

Very nice very happy with the service appreciate it and didn't keep me very long waiting Ohio and a nice car wash an oil change More

by vickibickley2737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
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Mar 31, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

March 30, 2021

Estimate 1800 dollars Got fixed for 700! Richard Wilson Estimate 1800 dollars Got fixed for 700! Richard Wilson delivery way too fast and it was not believable! Your estimates are way over priced for re More

by parkerbruce1969
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2021 -

Fred Martin Nissan responded

We are sorry to hear you had a negative experience. We have forwarded your review to management to look into the situation. The estimate we have provided was for a number of repairs that we have suggested for a full repair. If you have any questions as to how we arrived at that number our team can always assist after an assessment of the vehicle and if you do run into any further issues, do not hesitate to reach out to us. Thank you.

Mar 31, 2021 -

parkerbruce1969 responded

Overinflated! You’ll eventually learn when you lose business.

March 29, 2021

They had my car fixed in 4 days after wasting time and money at other places that couldn't figure out what was wrong. They also found a safety issue I wasn't aware of. Well worth the 45 minutes I drove to More

by Rogue2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
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Mar 30, 2021 -

Fred Martin Nissan responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Martin Nissan, Llc! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 29, 2021

Very easy to schedule my appointment online. Amy was very friendly and knowledgeable. Extremely happy with total service experience . Would recommend Fred Martin to others. More

by TARIKAUFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2021 -

Fred Martin Nissan responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 26, 2021

I love Fred Martin- the only thing that would have made my visit nicer was to know in advance that my free oil changes were up- I had no problem paying but that would have been a nice heads up More

by SHAUNASMITH22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd
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Mar 27, 2021 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2021

I still here the high pitched sound on the front passenger side of my suv..front...you guys need to see about it if it's the trany,or the torke converter More

by RICKEYJ394
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2021 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2021

First visit to Service Dept. Amy was very professional and personable. She provided information and options so that I could make an informed decision. Will definitely return for future service needs. More

by SLECLERC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for your review!

Mar 29, 2021 -

Fred Martin Nissan responded

Hello, we are so happy to read such a great review about Fred Martin Nissan, Llc! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit with Amy. If you have further needs or questions, please reach out!

March 26, 2021

Fred Martin said $3,700 after a Diagnostics of $125. God 2nd opinion and the 2nd opinion replaced and fix the car $335. Thnx Hamad Tire More

by Leemarquiee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Reeves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2021 -

Fred Martin Nissan responded

Hi, we are sorry to hear you experience here was not 5-Stars and have forwarded your review to management to look into the situation. However, we were unable to locate your file with your DealerRater username. If you could please email us at fmcares@fmcars.com or give our Service Manager Denise Law a call at (330) 734-3913 with details of your visit and questions, we would be happy to assist you. Thank you.

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