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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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April 21, 2021

When unexpected moments occur the service department is there to assist with a professional staff person. The service department check in is as easy as driving up and saying hello. More

by Qhsprn1001
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson, Jackie Luizzi
Apr 26, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star Review!

April 21, 2021

Patrick' is always helpful in the. service department. he goes over everything that was done. Rich is also nice and helpful. they always give my pathfinder a wash if I ask or not More

by WINDOWLIVE1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Fred Martin Nissan responded

Thank you for the kind words and your review!

April 21, 2021

Awful. Richard is a liar and flat out lied about me agreeing to a charge he assured me several times was covered under warranty. My husband questioned the charge, Rich lied and said I signed off and po More

by Amandakruse17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Apr 30, 2021 -

Fred Martin Nissan responded

We are sorry you had a negative experience, and have forwarded your review to management to look into the situation. It looks like our team has gotten in contact with you and we do hope we were able to assist you further. If you have any questions or concerns please give our General Manager Jeff Pennell a call at (330) 734-3913 or email us at fmcares@fmcars.com. Thank you.

April 20, 2021

Very professional, courteous and efficient. Have brought my truck in twice for unscheduled maintenance. Both times Rich was upfront with repair resolution and so far no return for same problem. Truck always More

by MSIMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Sinclair
Apr 26, 2021 -

Fred Martin Nissan responded

Thank you for your review of our Service Department and with Rich. We appreciate your business!

April 20, 2021

Excellent customer service. Quick fast and on time. Most definitely would recommend to my friends and family. Great job everyone on the Nissan service team. More

by YORONOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Apr 21, 2021 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your recommendation. If you have any further questions, please give us a call. We're always happy to help!

April 19, 2021

Excellent 5 star service!!! Everyone was friendly and upfront about my car repairs, and they did a great job! Highly recommend and will definitely use again. More

by BTmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

Thank you for your review and recommendation!

April 19, 2021

Nissan, please quit sending these stupid reviews every time I have service done to my vehicle. Thank you Word, word, word, word, word, word, word = 25 More

by DMORRIS20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 14, 2021 -

Fred Martin Nissan responded

Thank you for your 5-Star Review.

April 17, 2021

Best service experience ever in my life. Over fifty Best service experience ever in my life. Over fifty years of having a vehicle serviced at many different dealers and shops and this one is beyond th More

by ALLAMERICANAGENT
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 14, 2021 -

Fred Martin Nissan responded

We are so happy to hear! Thank you for your review!

April 16, 2021

was very satisfied with handling of the service from appointment from the time I arrived until complete. Started on time and was finished in a very good time. More

by ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Fred Martin Nissan responded

We are happy to have been of service!

April 16, 2021

I was very satisfied with the service I received! It was on time for appointment the service man was very knowledgeable and informed me of the cost and what was covered! Then we got to chat with Ben our sal More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure what service person we had!
Apr 19, 2021 -

Fred Martin Nissan responded

Robert, thank you for your kind words and this wonderful review! We look forward to being of service again when needed. Please don't hesitate to reach out if there's anything additional we can do for you.

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