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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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April 27, 2021

Efficient., and courteous. From the time I walked in to the time I left. Kept me informed of progress throughout the experience. Would definitely recommend . More

by bvictor2@neo.rr.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

Thank you for your 5-Star Review and your recommendation!

April 27, 2021

The service was impressive they were on time friendly and very professional. They emailed me when it was time for my car to get service and it very easy to get appointment. I really appreciate this dealershi More

by VICKIEMILLENDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for your review!

April 27, 2021

We Always great service at Nissan, start to finish. Very friendly and attentive, responds quickly to any concerns or questions. Had a little glitch with scheduling but they immediately made it right and we More

by JDSCHODORF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 14, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for your review! If you have any additional question, please do not hesitate to reach back out to us.

April 27, 2021

Fred Martin employees are always helpful and professional. Service department made it easy to get scheduled for my car’s oil change. I would highly recommend them to my friends and family. More

by AMYBOWENHM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

Thank you for your 5-Star Review and your recommendation. If there is anything additional our team could assist with, please give us a call. We are happy to help.

April 26, 2021

Great service. I was in and out in less than an hour. The service advisor was friendly and explained everything that was done with my vehicle. More

by NATE.BOLLMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

April 26, 2021

I had great customer service .. Rich was quick to resolve my problem with my vehicle.. answer all questions I had .. Rich made you feel at home with he’s service More

by eckolynn1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

We are happy our team member was able to assist you! Thank you for the 5-Star Review!

April 26, 2021

Rich was so nice. However the rest of them needs to take after him. Didn’t even tell me where my car was because they were busy standing there talking all six of them. Let me and my son with two car seats w More

by TMOGNET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

Thank you for your review. We did forward your review to management to look into the situation. We hope your next experience is much better. If you have any questions or concerns, do not hesitate to reach out to us. We are always happy to help.

April 26, 2021

I did not receive a car wash, or my tires rotated. I came in also for my tire sensor I was told my sensor was just falling off but now it’s back on again. I wonder what the excuse is now. More

by RAQVALENCIA1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amy Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Fred Martin Nissan responded

We are sorry to hear you had a negative experience. You review has been forwarded to management to look into the situation and someone should have reached out. If not, please give our General Manager Jeff Pennell a call at (330) 734-3913 or email fmcares@fmcars.com with any questions or concerns. Thank you.

April 23, 2021

Always professional, and treated with respect. Able and willing to answer questions. Spent time with Me offering help to a problem I had,remained patient much appreciated. More

by JHAASZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star Review and your business! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2021

Very courteous and professional staff. Knew exactly what needed to be fixed and even rescheduled my appointment and my request so I wouldn’t have to wait as long. Warranty repair was done quickly. More

by Jimbo463
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

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