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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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May 03, 2021

FRED MARTIN NISSAN SERVICE DEPARTMENT has been a amazing experience every time I have been there Very on point great team to take your Vehicle to More

by AYEAGER0213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2021

$3000 wiring harness job. Rodent chewed 4 wires under car on frame. Car wouldn’t run correctly. Harness on back order indefinitely. I used to be an ASE tech so I suggested a few solutions to the servi More

by Tpd17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Fred Martin Nissan responded

Hello- Yes, the wire harness was on backorder and you were provided an estimated delivery date. The part came in early, and Amy communicated with you via text throughout the month. A temporary fix was offered, but your insurance company would not cover the cost and you elected not to pay out of pocket. You were provided a no charge rental. As for the tail light not being plugged in, that was an oversight which we would have corrected quickly, but you had the expertise to do it on your own. Any all caps reply was made in error, and for that she apologizes. Our texting system goes through desktop computer, and most of our other Service computer programs require all caps to use (odd we know!) so this sometimes happens. Thanks for your comments.

May 04, 2021 -

Tpd17 responded

I was never informed about insurance not covering a temporary fix. I was never offered to pay for a temp fix out of pocket. I was not provided a free rental car, my insurance paid for it. Yes I fixed the oversight on my own. However, a response to the issue was certainly warranted. I received none, not an apology, nothing. Funny how the only message I received in all CAPS was one in which she sounded frustrated. And I didn’t mention it before, but the $1700.00 harness you charged my insurance company for, I could have purchased online from a Nissan dealer for $416.00.

May 05, 2021 -

Fred Martin Nissan responded

We can see here that mistakes were made on the part of your Service Advisor, mostly communication based. she and management have reviewed this case together. As for as the free rental, yes it was part if insurance coverage. Our repair included parts and labor as well. If you would like to discuss your issues further please contact Denise Law, Service Manager. Thank you.

May 01, 2021

The dealership and staff did a wonderful job of making sure that the dealership was clean and everybody was practicing safe distancing. We had the car serviced and new brakes installed. Everything was don More

by jonathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson, Tony Sinclair
May 03, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star Review!

April 29, 2021

Service appointment handled on schedule and although they were obviously having a busy day, completed when promised. I was kept informed of the progress and got detailed information about needed or soon ne More

by Stowbill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2021

Speedy and friendly service at a great price. The only bad thing is I have to write a short essay every time they ask for a survey. More

by ADAMWAMSLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 29, 2021

Great service as always! Staff is very friendly professional, very helpful. I will recommend Fred Martin Nissan for their excellent sales dept and service dept. More

by HAWRANICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

April 28, 2021

The staff is very friendly. I’m out of there within an hour for a oil change and tire rotation. I would highly recommend using them. More

by E.MEYERS7320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 14, 2021 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your recommendation!

April 28, 2021

Everyone was very courteous and professional. The environment was clean and calm. I was very pleased with the mechanic's work Outstanding awesome experience thanks. More

by nadinebates.9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the women in the cashier's office were very nice The flavored creamer was a special touch to the courtesy coffee.., Nate Anderson
Apr 30, 2021 -

nadinebates.9 responded

Thank you for restoring my faith in dealerships giving customers the best service possible.

April 28, 2021

Always superior customer service at Fred Martin Nissan. I bring all my vehicles here for service. I’m glad to be part of the Nissan Family More

by TOPGUNNAZBARBERSHOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for your 5-Star Review!

April 27, 2021

The part they replaced was not the issue. So I had to pay $300 out of pocket because is wasn’t covered under my warranty and I still have the same problem with my car. More

by Matthew87young
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan
Apr 28, 2021 -

Fred Martin Nissan responded

Hi Matthew- Your vehicle originally came in with a key error issue. Our Technician found the hood had been damaged and was in an accident. The hood latch was replaced, and the key worked properly when you picked up your vehicle. After you left, the error message came back on. Upon further review, there is likely an underlying issue that remains from the accident damage. We would like for you to drop the vehicle off for further diagnosis. Please contact Patrick Hine in the Service Department to schedule this. Thank you.

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