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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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May 11, 2021

The service department saw my Nissan Frontier for its 40,000 mile check up and explained all the items to be addressed. Things that I thought needed to be done were not necessary at this visit and things More

by djcannone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson, Vicki Kuhns, Jackie Luizzi
May 13, 2021 -

Fred Martin Nissan responded

Our team is happy to have been of service. Thank you for your review!

May 10, 2021

Great service, Patrick was excellent and friendly, he addressed all my concern and provided a great customer service as usual. I always enjoyed working with. Patric More

by DSOLUTIONS2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience with our team member! Thank you for the 5-Star Review. If you have any further questions, please don't hesitate to reach out!

May 09, 2021

Quick work, in and out. Rich checked me in and gave me updates on my car, Nate checked me out, both had excellent customer service. More

by ericlbrown27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 13, 2021 -

Fred Martin Nissan responded

We are happy our team was able to assist. If you have any questions, do not hesitate to give the team a call. Thank you for your review!

May 07, 2021

The waiting area Was clean and Amy was very efficient yesterday. Said I needed an alignment when I did not need one- a bit disconcerting. I was glad I did not let them do it. Machine must need calibrati More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Fred Martin Nissan responded

Thank you Kathy for your review.

May 06, 2021

First class service ,fast, easy to work with and very knowledgeable. Gave us a vehicle to drive while my new rims and tires are being put on More

by Dkc82463
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
May 10, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for stopping in and for your review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2021

They were excellent to work with. They were professional and helpful. I would recommend them to my family and friends. Thank you for a great experience. More

by Kchabs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your recommendation! If you have any further questions, please give us a call. We're always happy to help!

May 06, 2021

Fast friendly service everyone is always looking to help you whether is in service or the sales department I've got my last 2 cars from Brandon I couldn't be happier More

by BLH1211959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay Moore, Brandon Murgatroyd
May 10, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star Review and your business!

May 06, 2021

Awesome, Patrick is the best! Always takes care of my cars and is honest without the bull crap. I appreciate that and it's why we bought our last car from Lou More

by TASDGENTRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski, Nate Anderson
May 13, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience. Thank you for the 5-Star Review and your kind words for our team member.

May 04, 2021

I’m always happy with the service I receive at Fred Martin. I love my little Leaf and I feel confident with the care my car gets when I have to take it in More

by GINAMJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

May 04, 2021

Fred Martin Nissan is an up-sale environment. I choose to get my service done else where. When an actual problem arises they say “there’s nothing we can do about that”. Had an issue with my lug nuts not matc More

by JBURKH13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Easterling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 06, 2021 -

Fred Martin Nissan responded

You are absolutely correct that we did not properly offer a fix to the lug nut issue after we explained it was not under warranty. The issue is known among Ford vehicles, and we do apologize that you were not offered solutions to your issue. We are certainly able to to quote you new ones, and we apologize that was not done. Thank you for your comments.

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