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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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June 21, 2021

When I arrived for my appointment there was no record of me being scheduled. I got rude with the employee not realizing the error was mine.i scheduled with another dealership. However I was treaded very wel More

by Jalayton69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Fred Martin Nissan responded

We are happy to hear we were able to assist you. Thank you for the 5-Star Review!

June 21, 2021

Staff was very personable. Rich was the best Ordered me Staff was very personable. Rich was the best Ordered me a new tire and had it on my car the next day. I was very pleased with the service. More

by SFFMOCKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Fred Martin Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 21, 2021

Great service. Very prompt with letting me know what was wrong More

by BLABUT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

June 21, 2021

Very customer friendly very good at communicating prompt quality service More

by JESSE.BORON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Fred Martin Nissan responded

Thank you for the 5-Star Review!

June 21, 2021

Great job by Pat my service advisor in the whole Fred Martin nissan team. Communication on my services it was always informative. More

by MR.Beast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Tony Sinclair
Jun 23, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star Review!

June 20, 2021

Very professional service all the way around! Service area and customer lounge very clean. Staff knowledgeable and courteous. I do not know what else to say More

by KENMASOn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Luizzi
Jun 23, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for stopping by and for the 5-Star Review!

June 17, 2021

Patrick was able to order and have my tire repaired in one day when no one else was able to get it on the area. It really helped me to avoid some inconveniences! More

by jegoos07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found Patrick to be so supportive during your experience here at Fred Martin Nissan, Llc. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 17, 2021

I wasn’t very impressed with the service I received they did not charge me however my bumper is coming off more where it was not loose it it wasn’t broken before I came to your shop. They told me they repla More

by godwme10
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Fred Martin Nissan responded

Hello- Please provide us your name to research your visit by emailing fmcares@fmcars.com or contacting Service Advisor, Patrick Hine. We have no recollection of a visit of this kind, and would certainly never encourage anyone to hold a bumper that was falling off on with a screw. Thank you.

Jun 23, 2021 -

godwme10 responded

Mr. Hines My name is Stacey Jenkins and I can be reached at +19195193319

June 17, 2021

service always is a pleasant visit. I always go and talk to Lou. the best salesmen. I did get a call back from service which I missed. he did leave me a message More

by DEBMLATRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski, Nate Anderson
Jun 20, 2021 -

Fred Martin Nissan responded

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

June 16, 2021

Excellent service. Service department was very thorough. I believe Amy was my representative and she was very welcoming and explained all the services that were completed More

by MRONSKE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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