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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews
Call Service Center (330) 644-8888

1,535 Reviews of Fred Martin Nissan - Service Center

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November 29, 2021

Service has always been good. Holly picks my car up at work and returns when finished. More

by rjdismukes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Fred Martin Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Holly and our team to be a positive one at Fred Martin Nissan. Please don't hesitate to reach out if you need anything else.

Dec 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

November 28, 2021

GREAT SERVICE DEPT 6 STARS When I’m being a different brand car for service to FRED MARTIN ITS MAKING A STATEMENT More

by fkenterprise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Hanna. sales, Tony Sinclair
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Nov 29, 2021 -

Fred Martin Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

November 27, 2021

We have bought two vehicles from here. I had a coworker come out and buy a car, and my daughter bought her rogue from here. We have no issues with this dealer or their impeccable service. More

by TERRI8991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2021 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Terri, and look forward to your next visit.

November 26, 2021

Fast service took my car right in and finished faster then I expected and always follow up after service More

by ZIGGAROO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2021 -

Fred Martin Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 25, 2021

Great service and nice people , what else is there ! Hassel free and quality work just the way I like it . More

by freddyk817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2021 -

Fred Martin Nissan responded

Thank you, Freddy, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 24, 2021

Friendly and accommodating. Great customer service. Happy with Rick and his time he took to go over the the service report. More

by dkillinger233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2021 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 27, 2021 -

Fred Martin Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

November 24, 2021

I purchased a vehicle from you guys and I have had nothing but issues with it in just the few months I have had it. A front strut needed replaced, dealership only covered have the deductible when that More

by DANIELAGADALETA
Recommend Dealer
No
Employees Worked With
Denise Law
Report | Print
Nov 24, 2021 -

Fred Martin Nissan responded

Hello Daniela- We understand you are frustrated with the service issues you are experiencing. You purchased a 2013 vehicle that now has approximately 90,000 miles on the odometer. Your extended warranty covered the first issue, and we did split the deductible with you as a goodwill gesture. We did not diagnose or repair an overheating issue. We did note an oil leak on your recent visit that required further diagnosis. Vehicles are machines and do require maintenance and repair, especially as they age and increase in mileage. This is why we always advise that extended warranties are purchased. We believe that we have worked with you as best as possible to address these, and find solutions for you that reduced financial impact. Thank you for your comments.

November 24, 2021

Great and friendly service! Honest and quick. Highly recommend both parts and service departments! Thanks again! More

by BTmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2021 -

Fred Martin Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Nissan!

November 23, 2021

We have had 2 vehicles at this location and have never had a problem and are very pleased with the service and the people. More

by DGJOHNSON626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2021 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan, your feedback and rating mean a lot to us. We're glad we are always able to help, and we hope to see you again!

Nov 24, 2021 -

Fred Martin Nissan responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 23, 2021

I couldn’t be more pleased with the service I received from Fred Martin Nissan. From the initial phone call, being transferred to the parts department, and then transferred to the service department. I wo More

by NACCARIY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Sinclair
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Nov 24, 2021 -

Fred Martin Nissan responded

Thanks for sharing your thoughts about your experience with Rich here at Fred Martin Nissan. We appreciate your business and hope to see you again soon!

Nov 24, 2021 -

Fred Martin Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. We are always more than happy to assist you if anything else comes up. Take care!

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