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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews
Call Service Center (330) 644-8888

1,535 Reviews of Fred Martin Nissan - Service Center

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December 28, 2021

My service on my van was Courteous, fast, and reliable. Great job Merry Christmas to all More

by JENCARMANY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Fred Martin Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

December 28, 2021

It’s a very Clean environment. Everyone was super helpful and friendly they all made it a very easy for us every step of the way More

by Tmtromano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 25, 2021

Friendly service took great care of me explained every detail to me of what was going on with the car they even worked with me on helping me contact the dealer For the warranty I got great results th More

by tgranny616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

December 24, 2021

I use Fred Martin Nissan for my fleet vehicle repair needs Bc My company makes me use Fleetio, accessed through auto-integrate. hasn’t been a problem until yesterday. Your service techs couldn’t figur More

by cmillmier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

Fred Martin Nissan responded

We are sorry your most recent experience with us was less than 5-Stars, however there was an issue with Fleetio no longer appearing at all on the Auto Integrate system, and we have reached out to Auto in regards as to why. They have gotten back to us that there is an issue with Fleetio no longer being set-up with Nissan at this point in time and that they should reach out to their Nissan corporate contact to look into the situation. We understand your frustration however without proof or verification a lot of things were out of our hands and we could only assist as much as we could. We do hope you understand, and if their was anything further we could assist you within our power, do not hesitate to give us a call. Thank you.

December 23, 2021

Very friendly and welcoming, service with a smile. I would definitely recommend this dealership to everyone!! More

by Chocolate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2021 -

Fred Martin Nissan responded

Thank you for the recommendation and your 5-Star Review!

December 22, 2021

Amy is a star. Always positive, professional an helpful. You can buy a car from numerous dealers, but service keeps customers loyal to Fred Martin Nissan. More

by MCKNIGHTDD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2021 -

Fred Martin Nissan responded

Thank you so much for your kind words for Amy, and for taking the time to leave us this wonderful feedback!

December 22, 2021

I feel like this dealership is like all the other shops. They rip you off and don't tell you exactly what's wrong with your car. More

by Bigej888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2021 -

Fred Martin Nissan responded

Hello- We are sorry you feel this way. Without your name, we cannot specifically comment on your visit. Please contact Service Manager, Denise Law, at 330-644-8888 to discuss your concerns. Thank you.

December 21, 2021

Friendly but my car is dry having the same issues when the gas level says low and 87 miles it cuts off . Such a hazardous vehicle. No warning low fuel then the power dies!!!! More

by Loradmontgomery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
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Dec 21, 2021 -

Fred Martin Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address your remaining concerns. Please contact our Service Department, and either ask for your Service Advisor, Rich, or the Manager, Denise Law at 330-644-8888.

Dec 23, 2021 -

Fred Martin Nissan responded

Hello- The current issue with your vehicle has nothing to do with the repair we completed. You came to us with service issues while out of state where the vehicle was not recognizing when the gas tank was full. We diagnosed your vehicle was in need of an instrument cluster and got Nissan corporate to cover a portion, and your selling dealership in Connecticut to cover the rest despite being out of warranty. This was out of goodwill, and at no cost to you. You brought your vehicle in a few days later believing this was still happening, and we explained to you that it is very common for a gas tank to read full for about 80 miles until the gauge starts to drop. Weeks later after you returned home, you called with a totally unrelated issue. You are out of state, out of warranty, and we were not the selling dealership of your vehicle. We advised you to work with your selling dealership or locate a mechanic in your hometown. We went above and beyond to address your issues, and we do not believe your current issue is related at all to our repair. We wish you all the best in getting your vehicle properly diagnosed and repaired. Thank you.

December 17, 2021

Honest about what was going on with my car and it was appreciated. I consider that trustworthy More

by Jmarieharris64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2021 -

Fred Martin Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

December 17, 2021

They took me on time and did everything that was needed to have done on my car. More

by PANDABR45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2021 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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