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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews
Call Service Center (330) 644-8888

1,535 Reviews of Fred Martin Nissan - Service Center

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January 20, 2022

Excellent service. Went above and beyond, worked quickly so I could get hack to work More

by Melg3740
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Fred Martin Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 20, 2022

Patient and honest service. Patrick Hine is great And answers all of my questions And get my work done as quickly as possible More

by DRBROCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Sinclair
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Jan 20, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Patrick here at Fred Martin Nissan.

January 17, 2022

Everyone was very friendy at this location. I would recommend using them to my friends. More

by KMETZGER002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2022 -

Fred Martin Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Nissan!

Jan 19, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 17, 2022

I was taken care of and all was explained to me. Great service. Thank you. More

by JREARICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jan 19, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 16, 2022

Always communicating the proper expectations. They squeezed me in at a busy time and alerted me when my vehicle was ready. More

by BRADCOFFEY68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2022 -

Fred Martin Nissan responded

We appreciate your business, Brad, and our team looks forward to serving you again soon!

January 15, 2022

My appointment was on time. Employees were very professional and courteous. The work was done in a timely manner and problems were fixed. More

by Janetlmathews1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2022 -

Fred Martin Nissan responded

Thank you, Janet, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

January 15, 2022

The people are so friendly there it makes me want to The people are so friendly there it makes me want to buy a Nissan Looking forward to my next trip to Fred Martin Nissan More

by DONSKELLO7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Den
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Jan 16, 2022 -

Fred Martin Nissan responded

Thank you for your business and this review, Don. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 14, 2022

I was very pleased with my service I received at Fred Martin. I would recommend this dealership. More

by ddjohn5170
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2022 -

Fred Martin Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 12, 2022

Staff was very responsive and helpful. Car was serviced and is working well. The cost was somewhat more than I expected. More

by lpetteys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 12, 2022

Did not do all of the services asked. Specifically the oil change, which is courtesy of the dealership and I requested it. They had my car a day and a half longer than they said they would. Now I have to More

by AASHBAU2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Hine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2022 -

Fred Martin Nissan responded

We are sorry to hear that you had less than a 5-star experience. We truly apologize that we made this error. We have attempted to contact you, but we understand you may have already left. We wish you all the best, and again, we apologize for the inconvenience. If you email fmcares@fmcars.com your new address, we will happily mail you a gift cared for your inconvenience. Thank you.

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