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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews
Call Service Center (330) 644-8888

1,535 Reviews of Fred Martin Nissan - Service Center

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July 09, 2022

Dealership runs like a well oiled machine. Keeps client abreast of service and possible future services More

by AP518
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

July 09, 2022

Great service. Friendly staff. Never have to wait too long. Always have great service here. More

by brandiemetzger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

July 07, 2022

Service people were very nice however I was told I could drop my car off after hours and put key in drop box with form envelope. When I got to dealership the entrance had been gated off. I literally had to More

by HEYBATER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2022 -

Fred Martin Nissan responded

We are very sorry for the difficulty you experienced at drop off. That should not have happened. We are reviewing the drop off option for customers with our Service Advisors, as we recently did begin to lock the gates at night. There are several spots for customer parking on the outside of the gate, and that should have been reviewed with you. We apologize if it was not. We sincerely value your business and look forward to your next visit.

July 04, 2022

Patrick was wonderful! I have put this repair off since COVID. EXTREMELY PLEASED!!! Than you! More

by Crtorro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Fred Martin Nissan responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Nissan!

July 01, 2022

Clean and efficient service center. Keep you informed of progress during the visit. Extend concern for customer safety and satisfaction. More

by JWARMUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2022 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! Feel free to reach out to us if you need anything. Have a wonderful day.

July 01, 2022

Fred Martin is the only dealership I trust 100% ALL QUALITY FROM EVERY EMPLOYEE ALL DAY EVERY DAY. Honesty is there priority. More

by Donnie D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I wish to recognize the girls working in check out and Rich in service all fantastic employees who go above and beyond every day.
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Jul 01, 2022 -

Donnie D responded

A big thank you to all employees. I appreciate your time and effort in making me feel welcome.

June 28, 2022

Greeted by name , and escorted to waiting room , prompt service , was done very quickly , car washed waiting on me outside …. Perfect More

by JJ.CAWLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 28, 2022

The service they gave me was top notch, I have no complaints at all regarding the service. More

by MARQUELBREWER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2022 -

Fred Martin Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

June 27, 2022

They did what they said they were going to do. They replaced the rear stabilizing links at no charge. More

by Brian.rostedt
Recommend Dealer
Yes
Employees Worked With
Don’t know name
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Jun 28, 2022 -

Fred Martin Nissan responded

Brian, thank you for sharing your thoughts about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

June 27, 2022

I am always in and out in about an hour, and appreciate the results being emailed in addition to the print out More

by MCOXSHRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2022 -

Fred Martin Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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